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I made a reservation, for a suburban, for a trip i was planning.

I received two emails five minutes apart with the same confirmation number and I checked my credit card on line. I was billed twice.

I called Alamo to question emails and my billing. The employee said..you will need to take it up with your bank..WHAT ? Alamo sent the emails..so i took it up with them by canceling...I was still dinged on my card 50 dollars cancel fee.

I will never use them again.

I think that their customer service and attitude are extremely poor. After reading numerous bad reviews I was sorry I went to them for a rental.

Product or Service Mentioned: Alamo Car Rental.

  • Bad car rental company USA
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AlamoCares
#1545597

Review #1319596, we appreciate it when customers tell us about their experiences. We would like to speak with you further.

Please email ehiescalationscc@mailca.custhelp.com with your contact information, exact rental office location, rental contract information and the details above so we can address this situation.

Thank you. – Carol H.