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I made a reservation, for a suburban, for a trip i was planning.

I received two emails five minutes apart with the same confirmation number and I checked my credit card on line. I was billed twice.

I called Alamo to question emails and my billing. The employee will need to take it up with your bank..WHAT ? Alamo sent the i took it up with them by canceling...I was still dinged on my card 50 dollars cancel fee.

I will never use them again.

I think that their customer service and attitude are extremely poor. After reading numerous bad reviews I was sorry I went to them for a rental.

Product or Service Mentioned: Alamo Car Rental.

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Review #1319596, we appreciate it when customers tell us about their experiences. We would like to speak with you further.

Please email with your contact information, exact rental office location, rental contract information and the details above so we can address this situation.

Thank you. – Carol H.

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