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I have asked the representative to provide me full insurance coverage for the rental car. She told she have given me full coverage includes collision damage waiver and liabilities. I have met with an accident, after the incident i came to know that she has not provided...
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AlamoCares
AlamoCares

divya_2018, we value your feedback and review. We would like to speak with you further. Please email ehiescalationscc@mailca.custhelp.com with your contact information, exac...

#1167205
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Have rented many cars in my life, and was ripped off many times, by a range of different companies; the whole industry is rotten,; fraud and ripping off people is their general business model. Then I came across Alamo in the USA, and thought I had found a reliable...
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EnterpriseCares
EnterpriseCares

Review #1155643, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to...

1.0
#1155643
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On Thanksgiving day I returned a 2017 Black Rogue to Hobby Airport Alamo I left my sunglasses in the compartment called them as soon as I arrived they said the car was rented out and refused to call the renter, stated they don't do that. If they aré suppose to check...
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AlamoCares
AlamoCares

Review #1141342, we appreciate it when customers tell us about their experiences. We would like to address this with you further. Please email ehiescalationscc@mailca.custhel...

2.4
#1141342
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I have been trying to get ahold of the lost and found since Sat 11/24 I left my handicapped placard in the car. I filled out the form I needed to. I checked the list of found items there are 2 placards on the list. I have called probably about 20 times no one answers...
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AlamoCares
AlamoCares

Review #1138301, thanks for contacting us about this. Our offices do their very best to locate left behind items and return them to their rightful owner. You can file a Lost &...

3.3
#1138301
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Alamo Houston is absolutely TERRIBLE!!!!!! We waited for over 1 hour for the mini van we requested to rent over a month.We arrived at the rental location at 9:50. It is now 11am and they keep giving excuses. We having been renting cars for awhile. Now with this...
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AlamoCares
AlamoCares

Banke, we’ve noted your comments and would like to have the opportunity to look into this for you. Please send a detailed email to ehiescalationscc@mailca.custhelp.com include...

h.kitchener
h.kitchener

Never liked Alamo after a bad experience 20 years ago in Florida with them but, in my experience you should go with Avis and not Hertz after their treatment of my son coming h...

1.0
#1135669
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I rented a car with gas leaking and alamo is charging me 8k
Letter sent to alamo on nov 12th Dear Shenell, Good morning! As I didn’t receive a reply from this office I decided yesterday to drive to fort myers and speak directly to the manager. Unfortunately, I had to call police for the Alamo staff Mike (sub director) cause he...
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AlamoCares
AlamoCares

Ms. Marques, Thanks for your feedback. We appreciate it when customers tell us about their experiences. I have forwarded your comments to our Florida Regional management and o...

1.0
#1133176
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After making reservations online to surprise my son for his 16th Birthday I booked a Jeep to rent to take him around in. I spent almost an hour trying to get in touch with the rental center at the BWI airport, even spoke to Alamo and they gave me the direct number at...
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AlamoCares
AlamoCares

vmk110, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to speak wit...

1.0
#1129502
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Rented a car on line in advance of trip to Lisbon. Also purchased Allianz rental car collision coverage policy in advance, as suggested on their website. When we arrived - they would not accept our insurance policy - good for their car and in any country, and a policy...
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AlamoCares
AlamoCares

salieb, We’ve noted your comments and would like to have the opportunity to look into this for you. Please send us a detailed email to ehiescalationscc@mailca.custhelp.com inc...

1.4
I didn't like
  • Extortion
#1117328
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Resolved
On June 7, 2017, we returned our rental car to the Cleveland Ohio airport location. The car was in good condition with no damages. We subsequently received a letter dated June 8 and another June 13 alledging damages in the amount of $725.31. We have gone in circles...
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AlamoCares
AlamoCares

Review #1113772 , Thank you for your review. We would like to have the opportunity to look into this for you. Please send a detailed email to ehiescalationscc@mailca.custhelp...

#1113772
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Wow! I guess I'm in good company. I was overcharged at the Nashville Airport Alamo location, tried to resolve the issue without success, was abused and threatened by employees (to the point I called the police) and recently, after 2 months, the overcharge was reversed....
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Anonymous
Anonymous

Your title says Enterprise, but you talk about Alamo. You would be on my "do not rent" list as well.

EnterpriseCares
EnterpriseCares

Review #118240, we would like to speak with you further. Please email ehiescalationscc@mailca.custhelp.com with your contact information, exact rental office location, rental...

#1108240
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