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I was miss represented on the cost to rent an Alamo car, your web site said $176 when it was actually over $325. I want to cancel my reservation 1042872314. I have been on hold for over 6 hours and have not talked with a representative. please confirm cancellation...
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1 comment
AlamoCares
#1545600

DistinctSnowyOwl, We’ve noted your comments and would like to have the opportunity to look into this for you. Please send us a detailed email to ehiescalationscc@mailca.custhelp.com include the exact rental location, your contact telephone number, your claims, rental agreement or reservation numbers and any further information regarding your experience with us.

We look forward to hearing from you.

Regards, Carol H. Social Monitoring

Review
#1313225 Review #1313225 is a subjective opinion of poster.
Service
Alamo Car Rental
Reason of review
Not as described/ advertised
Loss
$340
Preferred solution
Full refund

Alamo - Flight late arrival want to know will someone be there

Flight arrives late into RDU airport at 1:15am. I have booked a car through the booking agency will i beable to get car.
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Review
#1309003 Review #1309003 is a subjective opinion of poster.
3.8
Details
I forgot my Kindle in the glovebox of my rental March 19, 2018 at Ft. Lauderdale Airport and realized it after going through TSA, i immediately reported it and now 3 months later no darn Kindle....I am so angry because I know for certain the Kindle was in the glovebox
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1 comment
AlamoCares
#1513810

TrustyZonkey, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers.

If we can be of assistance to you, please email ehiescalationscc@mailca.custhelp.com with your contact information, exact rental office location, rental contract information and the details above so we can address this.

Thank you. – Carol H.

Review
#1291529 Review #1291529 is a subjective opinion of poster.
Service
Alamo Car Rental
Had long term rental..The day before our month was up we went back into Rochester airport location to extend in also upgrade our rental.we recieved our upgrade paperwork in went on our journey..Days later we recieved a phone call stating that we had to renew our...
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1 comment
AlamoCares
#1487583

SharpLeopard481,We’ve noted your comments and would like to have the opportunity to look into this for you. Please send us a detailed email to ehiescalationscc@mailca.custhelp.com include the exact rental location, your contact telephone number, your claims, rental agreement or reservation numbers and any further information regarding your experience with us.We look forward to hearing from you.Regards,Carol H.Social Monitoring

Review
#1257514 Review #1257514 is a subjective opinion of poster.
Service
Alamo Car Rental
Reason of review
Poor customer service
I had a reservation saying to by pass the counter but when I got there he told me to come to the counter. I showed him my reservation But he did everything all over again. Atlanta Airport.. 05/14/18. # 1601022551Facepalm
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1 comment
AlamoCares
#1482139

We’ve noted your comments and would like to have the opportunity to look into this for you. Please send us a detailed email to ehiescalationscc@mailca.custhelp.com include the exact rental location, your contact telephone number, your claims, rental agreement or reservation numbers and any further information regarding your experience with us.We look forward to hearing from you.Regards,Carol H.Social Monitoring

Review
#1256282 Review #1256282 is a subjective opinion of poster.
Reason of review
Poor customer service
2.0
Details
I had a reservation for a funeral. I got off work to pick up the rental, but the rep. looked at my license and noticed Chattanooga was typed (Chatta.) She said they had fraud problems in the last days. What I found odd was she rented to me about 3 weeks ago with the...
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1 comment
AlamoCares
#1460942

Review #1228365,We’ve noted your comments and would like to have the opportunity to look into this for you. Please send us a detailed email to ehiescalationscc@mailca.custhelp.com include the exact rental location, your contact telephone number, your claims, rental agreement or reservation numbers and any further information regarding your experience with us.We look forward to hearing from you.Regards,Carol H.Social Monitoring

Review
#1228365 Review #1228365 is a subjective opinion of poster.
Service
Alamo Customer Care
Reason of review
Poor customer service
1.8
Details
Called was on hold for 34 min needed to upgrade to a bigger car and the one we had one of the seats was broken and jammed and wouldn’t fold down I called and the sales rep said a manager would need to contact me later that day and she couldn’t help me I waited all day...
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1 comment
AlamoCares
#1449625

user36621354,We’ve noted your comments and assure you that it's never our intention to inconvenience a valued customer. Please send us a detailed email to ehiescalationscc@mailca.custhelp.com include the exact rental location, your contact telephone number, your claims, rental agreement or reservation numbers and any further information regarding your experience with us.We look forward to hearing from you.Regards,Carol H.

Review
#1215181 Review #1215181 is a subjective opinion of poster.
Service
Alamo Manager
Reason of review
Poor customer service
1.0
Details
Had a confirmation for a rental. Alamo did not honor my reservation. Called to understand their policy on not fulfilling reservations. I was told it was not really their problem. I was told I was required to receive why I didn’t get my car. Customer support said I...
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1 comment
AlamoCares
#1446042

Review #1206094,We’ve noted your comments and would like to have the opportunity to look into this for you. Please send us a detailed email to ehiescalationscc@mailca.custhelp.com include the exact rental location, your contact telephone number, your reservation numbers and any further information regarding your experience with us.We look forward to hearing from you.Regards,Carol H.

Review
#1206094 Review #1206094 is a subjective opinion of poster.
Service
Alamo Car Rental Booking
Reason of review
Order processing issue
I rented a car from Alamo in West Palm on Feb 14 and returned it on Feb 18. When I placed my luggage in the trunk and started to walk around & inspect the car, the employee told me not to bother because the guard gate at check out had video that took pictures of all...
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1 comment
AlamoCares
#1446043

Review #1201447,We’ve noted your comments and would like to have the opportunity to look into this for you. Please send us a detailed email to ehiescalationscc@mailca.custhelp.com include the exact rental location, your contact telephone number, your rental agreement or reservation numbers and any further information regarding your experience with us.We look forward to hearing from you.Regards,Carol H.

Review
#1201447 Review #1201447 is a subjective opinion of poster.
Service
Alamo Car Rental
Reason of review
Problems with payment
1.0
Details
Costco Travel: #C342395752 Alamo Confirmation Number:#1256056354 When I picked up my recent Alamo rental (Dodge Caravan) on February 1, 2018, the agent did a superficial look around the vehicle. He did not invite me to walk around the mini-van to confirm his...
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Review
#1197034 Review #1197034 is a subjective opinion of poster.
Service
Alamo Dodge Car Rental
Reason of review
Poor customer service