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Resolved

Update by user Sep 17, 2018

Alamo paid refund.

Original review posted by user Jul 31, 2018

Confirm Number 1837753388 or 1836836901 9 Day Rental beginning Sunday April 29, 2018. To Who It May Concern My agreement with Alamo stated that my wife was entitled to drive the vehicle without an additional charge. The desk person at the airport...
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1 comment
AlamoCares
#1545599

SpiritualPolarBear528, We’ve noted your comments and would like to have the opportunity to look into this for you. Please send us a detailed email to ehiescalationscc@mailca.custhelp.com include the exact rental location, your contact telephone number, your claims, rental agreement or reservation numbers and any further information regarding your experience with us.

We look forward to hearing from you.

Regards, Carol H. Social Monitoring

Review
#1317441 Review #1317441 is a subjective opinion of poster.
Reason of review
Pricing issue
Loss
$100
Preferred solution
Price reduction
Resolved

Update by user Oct 17, 2017

Alamo has reached an agreement to drop the charges as information they had was in error as to the incident that occurred..

Original review posted by user Oct 11, 2017

On June 7, 2017, we returned our rental car to the Cleveland Ohio airport location. The car was in good condition with no damages. We subsequently...
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1 comment
AlamoCares
#1378247

Review #1113772 ,

Thank you for your review. We would like to have the opportunity to look into this for you. Please send a detailed email to ehiescalationscc@mailca.custhelp.com include the exact rental location, your contact telephone number, your claims, rental agreement or reservation numbers and any further information regarding your experience with us.

We look forward to hearing from you.

Regards,

Carol H.

Social Monitoring

Review
#1113772 Review #1113772 is a subjective opinion of poster.
Service
Alamo Car Rental
Reason of review
Problems with payment
Resolved
2.0
Details
I recently took a trip back to Hawaii (Oahu) for some personal business and to visit some friends. I had a car booked through Alamo Rent A Car, who I had used on several occasions when I lived in Hawaii, so I expected this to be a very easy experience. I t could not...
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3 comments
cpouliot
#1121564

I was contacted by Alamo's Risk Department and the are closing the damage claim against me. Thank you Alamo.

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Review
#796626 Review #796626 is a subjective opinion of poster.
Service
Alamo Car Rental
Reason of review
False claim of damage
Preferred solution
Close the claim
Tags
  • Alamo Insider
Resolved
2.5
Details

Update by user Dec 17, 2015

This can't be serious. This is the worst service I have ever received in my entire life:

---------- Mensagem encaminhada ----------

De: "Alamo Rent A Car"

Data: 17 de dez de 2015 7:33 PM

Assunto: Update to your recent feedback - Alamo Rent A Car [151129-001748]

Cc: This e-m...

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1 comment
Anonymous
#1246628

Plain and simple, Alamo sux

Review
#753661 Review #753661 is a subjective opinion of poster.
Service
Alamo Car Rental
Cons
  • Tourist trap
  • Do not care
  • Dishonesty and totally unecessary
Reason of review
It was a trap!
Loss
$140
Preferred solution
Full refund
Tags
  • Misleading Price
  • Trap
Resolved
I booked hum vehicle not Value of $ 136.33 from Washington to New York . Reservation number 1100581766 Any day Take the car hum added extra insurance , and toll free device and have no receipt Value of 145.04 Dollars . Contract: RA # 434157962 RES # 1100582466 QS #...
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1 comment
AlamoCares
#1041389

Alamo Customer Service Reference #150919-001611

Previous correspondence with that team on 9/19/2015.

-Alamo Cust. Service

Review
#702142 Review #702142 is a subjective opinion of poster.
Service
Alamo Car Rental
Cons
  • Improper billing
Reason of review
Problems with payment
Loss
$4480
Preferred solution
Full refund
Tags
  • rental car

Contact Alamo Customer Service

Mailing Address:
Alamo
Clayton, Missouri 63114
United States
Phone:
(800) 445-5664
All Alamo Contacts

Alamo Products and Services Reviews

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