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Pissed Consumer Interviews ?

I rented a silver 2016 Jeep Cherokee from Alamo Rent A Car on March 14, 2017, when I flew in to Dulles Airport in Northern Virginia. I returned the vehicle on March 28, 2017. When I returned the vehicle, the woman who checked it in pointed out a small scuff on the rear passenger door, measuring about 1.5 inches. It was only a scuff; I wiped it away with my fingers, and it was gone. She said she would need to "have it looked at." I asked why because nothing was there. There were no damages to the vehicle when I returned it. A couple of weeks later, I received a letter in the mail from Alamo stating that I had damaged their vehicle and that the damages totaled $3,192.02. They included pages and pages of fictitious damages to the vehicle, including structural damage, broken lights, etc. They even included some photos of a silver vehicle that was smashed in. I was dumbfounded! I couldn't figure out why they were sending that to me because I did not damage their vehicle. At first I thought it was a mistake. I was extremely upset for two days. So then I started thinking that maybe it wasn't a mistake at all; maybe it was a scam. So I Googled the phrase "Alamo damage scam," and bingo! I found many, many websites recounting hundreds of stories of consumers who had the exact same experience with Alamo and also Enterprise; evidently the two companies are owned by the same parent company. I sent a letter to the Alamo rep who was calling me, emailing me and sending letters to me in the mail. I told him I did not damage the vehicle, and I told him I didn't know which vehicle he was referring to and where he got those photos, but they were not of the vehicle I rented. He replied, saying they would review my dispute with the renting location and get back to me. Not surprisingly, he responded a few days later saying I am indeed responsible for the "damages." I didn't damage the vehicle, and I don't see why I or my insurance company should pay money to a company who is trying to get money out of us fraudulently. I don't know if they threatened him or bribed him or what. This damage scam is evidently the company's modus operandi. I refuse to pay for damage I did not cause. And I am aghast that this company is still in business after defrauding hundreds of consumers. This is unconscionable. They think people will just give in and pay them to make the problem go away, or have their insurance companies pay them.
I was told this morning that I could not rent from Alamo any longer because I did not pass the Enterprise Background check. So what happens to all my Alamo points? Information that would have been useful YESTERDAY.
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AlamoCares
AlamoCares

Review #1443660, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to s...

#1443660
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We rented a car from Oakland and returned it on Jan 1st. Just prior to entering the gate, realized that we left our camera in the storage box in between the front two seats. We called immediately, but ofcourse, could not get in touch with anyone because we were on hold...
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AlamoCares
AlamoCares

Review # #1440701, we appreciate it when customers tell us about their experiences and we recognize how disappointing this must be for you. We would like to look into this fur...

1.4
I didn't like
  • Extremely unhlepful customer service
  • How i was treated
#1440701
Reply to reviews

I rented a car from Dec 13th to Dec 21th in Miami Int Airport. The number of confirmation was 1303000640. When my husband returned the car, the Alamo personal didn't ask for the car's key. The car was a hybrid fussion and it didn't need the key to turn on. That's why...
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AlamoCares
AlamoCares

Ms. Suarez, Thanks for your feedback. We appreciate it when customers tell us about their experiences. I have forwarded your comments to our Miami Upper management. Notes in y...

Anonymous
Anonymous

Your best intentions mean nothing when weighed against the contract and terms YOU agreed to. Forget to return or lose the keys, you're charged for them. It's that simple. No o...

3.8
I didn't like
  • Customer service
#1433416
Reply to reviews
We booked and paid for our car through Thomas Cook travel agents, we collected our car from Alamo (Florida airport) and handed the car back on due return date in perfect condition yet Alamo has taken £192 from my Visa account with no contact whatsoever with me about...
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AlamoCares
AlamoCares

InsistentMojaveRattlesnake340, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We w...

1.0
I didn't like
  • That they took money from my cc without my knowledge
#1360969
Reply to reviews
The woman who was guiding me to the car was being extremely racist, asking me questions such as " Do you speak english?" in a mocking tone, and not guiding us the properly to our car nor did she give us any instructions
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AlamoCares
AlamoCares

Thank you for your review. We appreciate it when customers tell us about their experiences and we would like to speak with you further. Please email ehiescalationscc@mailca.cu...

1.0
#1338025
Reply to reviews
I made a reservation, for a suburban, for a trip i was planning. I received two emails five minutes apart with the same confirmation number and I checked my credit card on line. I was billed twice. I called Alamo to question emails and my billing. The employee...
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AlamoCares
AlamoCares

Review #1319596, we appreciate it when customers tell us about their experiences. We would like to speak with you further. Please email ehiescalationscc@mailca.custhelp.com wi...

1.0
#1319596
Reply to reviews
Resolved
Confirm Number 1837753388 or 1836836901 9 Day Rental beginning Sunday April 29, 2018. To Who It May Concern My agreement with Alamo stated that my wife was entitled to drive the vehicle without an additional charge. The desk person at the airport would not give her...
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AlamoCares
AlamoCares

SpiritualPolarBear528, We’ve noted your comments and would like to have the opportunity to look into this for you. Please send us a detailed email to ehiescalationscc@mailca.c...

#1317441
Reply to reviews
I was miss represented on the cost to rent an Alamo car, your web site said $176 when it was actually over $325. I want to cancel my reservation 1042872314. I have been on hold for over 6 hours and have not talked with a representative. please confirm cancellation...
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AlamoCares
AlamoCares

DistinctSnowyOwl, We’ve noted your comments and would like to have the opportunity to look into this for you. Please send us a detailed email to ehiescalationscc@mailca.custhe...

#1313225
Reply to reviews
Show

Alamo - Flight late arrival want to know will someone be there

Flight arrives late into RDU airport at 1:15am. I have booked a car through the booking agency will i beable to get car.
#1309003
Reply to reviews
I forgot my Kindle in the glovebox of my rental March 19, 2018 at Ft. Lauderdale Airport and realized it after going through TSA, i immediately reported it and now 3 months later no darn Kindle....I am so angry because I know for certain the Kindle was in the glovebox
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AlamoCares
AlamoCares

TrustyZonkey, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. If we can be of assis...

3.8
#1291529
Reply to reviews