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Went to pick up my rental at Tampa airport at 1 a.m. & was informed that the credit/debit card I used to reserve the vehicle would not be accepted, as I had no return flight booked. (I was driving the car back from Florida to Ohio, so of course, I had no return...
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AlamoCares
AlamoCares

Bulldog61, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to speak...

1.0
I didn't like
  • How i was treated
  • Customer service sucks
#1170928
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I rented a car in Florida during hurricane Irma Customer service at airport was very unfriendly, car was dirty, pacifier in door, chicken nuggets and French fries in back floor board, no walk around at airport as I now see I should have checked the car thoroughly but...
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AlamoCares
AlamoCares

Review #1170401, we appreciate it when customers tell us about their experiences and we recognize how disappointing it is to receive a rental vehicle that is not as fresh as y...

1.0
#1170401
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I have asked the representative to provide me full insurance coverage for the rental car. She told she have given me full coverage includes collision damage waiver and liabilities. I have met with an accident, after the incident i came to know that she has not provided...
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AlamoCares
AlamoCares

divya_2018, we value your feedback and review. We would like to speak with you further. Please email ehiescalationscc@mailca.custhelp.com with your contact information, exac...

#1167205
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Alamo - Paid $184 not to drive one of their cars

Alamo
#1059408
2.2
Details
Wife was flying to Chicago so I rented a car through Alamo. $253 for 8 days paid in advance. Wife missed her flight so I called them up & cancelled the car. They called it a noshow & only refunded me $69. So basically I got charged for 5 days of rental on a car I didn't even see. #alamosucks
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Short Review on August 07, 2016

Alamo
#896400
3.0
Details
Now that Alamo has merged with National AND outsourced their call center to India, you can absolutley forget about the Alamo you once knew and loved. I've been with Alamo since 2002, and i recommend you stay far away. Another great company who could not find a way to pay off their top executives without screwing over customers
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Alamo Car Rental Review

Alamo
#894834
2.0
Details
Alamo charged me an administrative fee of $13 to tell NY state who rented their car. Their cars are loaded w ezpass and so when I went through the toll and paid on my own with cash the sign flashed call ezpass. I contacted Alamo who told me there was nothing they could do because I didn't pay them in advance for ezpass. Penalize your customer for. It paying for all the extra services?
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Alamo Car Rental Review

Alamo
#887337
Alamo took $265.79 in additional charges for no reason, and wont even give me a call back to resolve this issue. By far the worst customer service experience I have EVER had!
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On Thanksgiving day I returned a 2017 Black Rogue to Hobby Airport Alamo I left my sunglasses in the compartment called them as soon as I arrived they said the car was rented out and refused to call the renter, stated they don't do that. If they aré suppose to check...
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AlamoCares
AlamoCares

Review #1141342, we appreciate it when customers tell us about their experiences. We would like to address this with you further. Please email ehiescalationscc@mailca.custhel...

2.4
#1141342
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I have been trying to get ahold of the lost and found since Sat 11/24 I left my handicapped placard in the car. I filled out the form I needed to. I checked the list of found items there are 2 placards on the list. I have called probably about 20 times no one answers...
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AlamoCares
AlamoCares

Review #1138301, thanks for contacting us about this. Our offices do their very best to locate left behind items and return them to their rightful owner. You can file a Lost &...

3.3
#1138301
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Alamo Houston is absolutely TERRIBLE!!!!!! We waited for over 1 hour for the mini van we requested to rent over a month.We arrived at the rental location at 9:50. It is now 11am and they keep giving excuses. We having been renting cars for awhile. Now with this...
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AlamoCares
AlamoCares

Banke, we’ve noted your comments and would like to have the opportunity to look into this for you. Please send a detailed email to ehiescalationscc@mailca.custhelp.com include...

h.kitchener
h.kitchener

Never liked Alamo after a bad experience 20 years ago in Florida with them but, in my experience you should go with Avis and not Hertz after their treatment of my son coming h...

1.0
#1135669
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I rented a car with gas leaking and alamo is charging me 8k
Letter sent to alamo on nov 12th Dear Shenell, Good morning! As I didn’t receive a reply from this office I decided yesterday to drive to fort myers and speak directly to the manager. Unfortunately, I had to call police for the Alamo staff Mike (sub director) cause he...
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AlamoCares
AlamoCares

Ms. Marques, Thanks for your feedback. We appreciate it when customers tell us about their experiences. I have forwarded your comments to our Florida Regional management and o...

1.0
#1133176
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After making reservations online to surprise my son for his 16th Birthday I booked a Jeep to rent to take him around in. I spent almost an hour trying to get in touch with the rental center at the BWI airport, even spoke to Alamo and they gave me the direct number at...
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AlamoCares
AlamoCares

vmk110, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to speak wit...

1.0
#1129502
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Rented a car on line in advance of trip to Lisbon. Also purchased Allianz rental car collision coverage policy in advance, as suggested on their website. When we arrived - they would not accept our insurance policy - good for their car and in any country, and a policy...
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AlamoCares
AlamoCares

salieb, We’ve noted your comments and would like to have the opportunity to look into this for you. Please send us a detailed email to ehiescalationscc@mailca.custhelp.com inc...

1.4
I didn't like
  • Extortion
#1117328
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Contact Alamo

Mailing Address:
Vanguard Car Rental USA Inc, d/b/a Alamo Rent
Alamo Contact Center Customer Care Department 8421 St. John Industrial Drive
St. Louis, MO 63114
Phone:
(800) 445-5664
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On June 7, 2017, we returned our rental car to the Cleveland Ohio airport location. The car was in good condition with no damages. We subsequently received a letter dated June 8 and another June 13 alledging damages in the amount of $725.31. We have gone in circles...
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AlamoCares
AlamoCares

Review #1113772 , Thank you for your review. We would like to have the opportunity to look into this for you. Please send a detailed email to ehiescalationscc@mailca.custhelp...

#1113772
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