Skip to content
  • Login
Alamo

Alamo

www.alamo.com
What is your customer experience with Alamo?

Alamo Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Alamo has 1.9 star rating based on 173 customer reviews. Consumers are mostly dissatisfied.

  • Rating Distribution
  • Pros: Clean car, Car we reserved, Cheap.
    Cons: Customer service, Extremely unhlepful customer service, Lie was told.

  • Recent recommendations regarding this business are as follows: "Don’t believe Alamo’s advertising in rental reservations", "Avoid this company", "Get the person that you spoke to when you’re on the phone talking to asking them questions", "Stay away from Alamo", "Call in advance and ask what "checks" they require ?".

View full overview ›

Media from reviews

Alamo - False advertising
Alamo - False advertising - Image 2Alamo - False advertisingAlamo - Because I was told misinformation then when I got there, I was told that I had to...Alamo - Customer & Service FailBought a rental car + flight bundle then charged extra for rental from AlamoBought a rental car + flight bundle then charged extra for rental from Alamo - Image 2
View all media ›

Top Alamo Reviews

Positive Review

"Problem with fee"

stars-rating stars-rating stars-rating stars-rating stars-rating

An employee named Janice at GSP airport made my rental agreement correct. Kudos to Janice! Great employee and representative for Alamo!

Critical Review

"False advertising"

stars-rating stars-rating stars-rating stars-rating stars-rating

On the company website, it states that consumers will not be charged for a second driver if the second driver is a spouse or domestic partner. My domestic...

Show reviews that mention
car customer service customer service drivers license rental car customers manager airport domestic partner
Filter review
Sort by
Donna E Ucs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Oviedo, Florida

Problem with fee

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

An employee named Janice at GSP airport made my rental agreement correct. Kudos to Janice! Great employee and representative for Alamo!

View full review
Donna E Ucs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Greer, South Carolina

False advertising

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Alamo - False advertising
Alamo - False advertising - Image 2

On the company website, it states that consumers will not be charged for a second driver if the second driver is a spouse or domestic partner. My domestic partner of eight years and I both showed our driver's licenses to the agent to verify that we were domestic partners living at the same address.

I reminded her that it stated that in the reservation.

She acted very rudely and said no, that was not correct. She then charged me $15 a day for my domestic partner to be added to the rental car as a second driver.

View full review
Loss:
$45
Pros:
  • Clean car
Cons:
  • False advertising for 2nd driver

Preferred solution: Price reduction

User's recommendation: Don’t believe Alamo’s advertising in rental reservations

Donna E Ucs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Greer, South Carolina

False advertising

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Alamo - False advertising

When making the reservation, it clearly says that spouses or domestic partners are not charged a fee to be a second driver on the car. When I went to pick up the rental and showed the agent that my domestic partner of eight years, and I lived at the same address,as evidence on our drivers license, she said it would be $15 a day to add him.

I circled the part on where I was making the reservation to show them what they were advertising. They said that was not correct.

View full review
Loss:
$45
Pros:
  • Clean car
Cons:
  • Customer service added charges
  • False advertising
  • Lie was told
Era P Rpo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

No refund over a month

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

It's been over a month and they have not refunded for 1 day returned earlier. I called 4 times and each representative has a different story on why the refund was not processed.

One lady representative just casually apologized and hung up while I was explaining. Very bad customer service.

View full review

Preferred solution: Full refund

2 comments
National C Vpm

Thanks for your comments, Era. If there is anything we can do to help, please visit www.alamo.com/en/customer-support.html to contact us.

Please be ready to provide your contact information, reservation or rental agreement number and the details.

Thank you. – Lisa

Alamo C

Thanks for your comments, Era. If there is anything we can do to help, please visit www.alamo.com/en/customer-support.html to contact us.

Please be ready to provide your contact information, reservation or rental agreement number and the details.

Thank you. – Lisa

View more comments (1)
Resolved
Vela Pbp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Yerevan, Yerevan

Resolved: Deposit return

Dear Sir/Madam

I returned the car 20 days ago and have not received my deposit back.

I would like to know if there are any problems and when can I expect to receive the deposit?

Best regards

Gevorg Hakobyan

View full review
1 comment
Alamo C

Thank you for your review, Gevorg. If you can provide a few more details, we’d be happy to look into this for you.

Please visit www.alamo.com/en/customer-support.html to contact us. Please be prepared to provide your contact information, your reservation or rental agreement number and the details.

Thanks. – Lisa

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker New York, New York

Because I was told misinformation then when I got there, I was told that I had to put a deposit down. That was the reason for me calling that Sunday to find out that the guy that answered the phone sa

Alamo - Because I was told misinformation then when I got there, I was told that I had to...
Contains 2 confidential files for company representatives

I was told wrong information on a car rental on Sunday then I come to pick up the car on Friday and they giving me a different price from what I was told

View full review

User's recommendation: Get the person that you spoke to when you’re on the phone talking to asking them questions

1 comment
Alamo C

We're listening and would like to know more. At your convenience, please visit www.alamo.com/en/customer-support.html to contact us.

Please be ready to provide your contact information, reservation number and the details.

Thank you. – Lisa

Sandra V Iuv
map-marker Ellenton, Florida

Terrible experience with Alamo. One month after turning rental car in I received a letter stating we owed $1500 in damages to car. After a month of disputing the claim they finally closed it in our fa

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Terrible experience with Alamo. One month after turning rental car in I received a letter stating we owed $1500 in damages to car.

After a month of disputing the claim they finally closed it in our favor.

It was a month of worry and hassle. We will never rent from them again.

View full review

User's recommendation: Avoid this company

1 comment
Alamo C

Thank you for your feedback, Sandra. If you’d like to discuss this further, please visit www.alamo.com/en/customer-support.html to contact us.

Please be ready to provide your contact information, rental information and the details.

Thank you. – Lisa

Resolved
Debra P Nsj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Miami Beach, Florida

Resolved: Not receiving any help with my cellphone I left in their office

Updated by user Nov 30, 2024

Company fixed the issue and I have been provided with apology. My phone was finally sent back to me.

This situation has nothing to do with the service or quality at Alamo.

That was fine. Just a tough time getting my phone back.

Original review Nov 15, 2024
This is my final letter to them. There has been no response.

I was promised days ago that someone would get back to me about my cell phone that I left there on Sunday, 11/10. Four reports have been sent to you through your main office. I spoke to your customer service manager, Katie, who said he would send it out to me. He said he would send a text to get my address at the number I provided him.

However, I never received a text, so I sent him my information to the phone number I initially spoke to him on, but it has not been tagged as read. I tried calling him again yesterday, 10/14. The first time it hung up after I was on hold for 20 minutes. The second time, I finally gave up after being on hold for an hour.

Will someone please help me with this situation? Let me know what I can do to get my phone back. Please contact me via email or my husband's cellphone.

Please! Debra Parisi, RA# 78323****.
View full review
Pros:
  • Good cars
Cons:
  • Poor customer service

Preferred solution: My cellphone back.

User's recommendation: Definitely don’t lose your cellphone.

3 comments
Guest

Same happened to me.

Guest
reply icon Replying to comment of Guest-2609229

Did you ever get it back?

Alamo C

Thanks for your comments, Debra. If there is anything we can do to help, please visit www.alamo.com/en/customer-support.html to contact us.

Please be ready to provide your contact information, reservation or rental agreement number and the details.

Thank you. – Lisa S

View more comments (2)
Anonymous
map-marker Snellville, Georgia

Canceled my car the day before arrival

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Beware of Alamo Rental Car at Waverley Station - Terrible Customer Service!

I had an absolutely dreadful experience with Alamo at Waverley Station in Edinburgh. I booked a car well in advance for a trip I had meticulously planned, only to receive a cancellation the day before my arrival.

No explanation, no attempt to offer alternativesjust a flat-out cancellation that left me scrambling to find a replacement at the last minute.

To make matters worse, when I tried to resolve the issue and expressed my frustration, the staff had the audacity to laugh at me. Their dismissive and unprofessional attitude added insult to injury, showing zero regard for the stress and inconvenience their actions caused.

Travelers, be warned: if youre relying on Alamo for your transportation in Edinburgh, dont. Their lack of reliability and respect for customers could completely derail your plans.

There are plenty of other rental car companies that wont treat you this poorlychoose one of them instead. Save yourself the stress, disappointment, and outright rudeness

View full review

User's recommendation: Stay away from Alamo

1 comment
Alamo C

We would like to look into this further but need some more information. Please visit www.alamo.com/en/customer-support.html to contact us.

Please be ready to provide your contact information, your reservation number and the details of your experience.

Thanks. –Chris R.

Jimmy V Gpf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Indianapolis, Indiana

Unwanted dispute charge

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Alamo charging us for repairs for "off road driving". What parent in their right mind with two very young kids go off roading.

Our car broken down and we consulted a mechanic that came by and looked at the car without performing any work on it and found it to be a blown fuse as the car didn't start.

Alamo sent us a type truck and took the car and weeks later sent us a bill holding us responsible. The letter stated we went off roading since they found dirt. I told them I'd be more than happy to share my Google location during the time of rental because we had traveled out of state to an event and only drove from point A to point B.

They filed the claim with our insurance and insisted on paying the deductible. We humbly asked them to review tapes from the day of rental to confirm dirt in the wheel well because we certainly did see it but made nothing of it since it drove fine and now they're threatening us to pay the balance

View full review
Loss:
$2750
Cons:
  • Untrustworthy and rip off

Preferred solution: Refund the costs paid by our insurance and further investigate the true culprits and hold them accountable.

User's recommendation: Never trust them

1 comment
Alamo C

Thank you for your feedback, Jimmy. If you’d like to discuss this further, please visit www.alamo.com/en/customer-support.html to contact us.

Please be ready to provide your contact information, rental information and the details.

Thank you. – Lisa S

Herve M Fii

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refused a car on prepaid booking

We reserved a car in the UK at Glasgow Airport via booking.com. It was paid and confirmed.

But when we arrived at the Alamo counter, the representative ran an 'address check' on my UK driver's license, said that it 'does not go through', and refused to give me a car. We asked her to check my wife's driver's license, and she said that 'it did not go through either'. We called for the manager, but he said he cannot do anything. Our driver's license address is the house we own, where we've lived for the last 13 years, and we've never had any issue with any checks before.

Note also that our DVLA check went through with no problem, and Alamo's terms and conditions do not mention any additional checks.

We were forced to turn to another company (SIXT) across the hall. They had no issue with our driver's license addresses, checks, etc., and gave us a car, but we had to pay twice as much.

View full review
Loss:
$70

Preferred solution: Apology

User's recommendation: Call in advance and ask what "checks" they require ??

1 comment
Alamo C

Thank you for your feedback, Herve. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us.

Please be ready to provide your contact information, reservation number and the details.

Thank you. – Lisa

Resolved
Fidel Qcn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Virginia Beach, Virginia

Resolved: Bait and switch

Updated by user Nov 04, 2024

Company fixed the issue and I have been provided with apology. gave us an additional partial refund, but they also stated to my wife that the Norfolk manager would call us as well and apologize but that did not happen.

Original review Oct 20, 2024
we ordered 2 months ahead of our vacation online a midsized premium suv, supposed to be mercedes GLE, BMW x5 or similar through Alamo. Norfolk Alamo did not have either of these, said they only had one mercedes in inventory, was out already.

Offered us a base model Audi suv that did not have working carplay navigation. We bought that back and had to settle for a dodge durango trucklike vehicle. Two calls to Alamo customer service 10/17/24 and 10/18/24 where we were promised management at Alamo would call us right back and make it right. As of 10/20/24 have heard nothing.

This is bait and switch. The ground level customer service reps did their best but they did not have the inventory to work with,
View full review
1 comment
Alamo C

Hi Fidel, we would like to know more about your experience. Please visit www.alamo.com/en/customer-support.html to contact us.

Please be ready to provide your rental agreement or reservation number and your contact information.

Thank you. – Lisa S

Fidel Qcn

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Arlington, Virginia

Bait and switch

Contains 1 confidential file for company representatives

Did not get the quality of car promised . Add stated Mercedes e class or bmw 5 or similar.

I own a Mercedes glc 300 which is a less car than the e class and ended up with a dodge durango. Not happy.

518-744-****. Call me please as soon as possible

View full review
2 comments
Alamo C

W would like to know more about your experience. Please visit www.alamo.com/en/customer-support.html to contact us.

Please be ready to provide the rental location, rental agreement or reservation number and your contact information.

Thank you. – Chris R.

Alamo C

We would like to know more about your experience. Please visit www.alamo.com/en/customer-support.html to contact us.

Please be ready to provide the rental location, rental agreement or reservation number and your contact information.

Thank you. – Chris R.

View more comments (1)
Hermelita Jane P
map-marker Las Vegas, Nevada

Unsafe passenger van

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I rented a 12-person van from the Las Vegas airport branch. From the beginning, the experience was bad with the attendant in the garage. The agent first said there were a couple of vans we could choose from when we got to the parking garage. However, when we met up with the garage attendant, she said, 'Nope, there's only one van.' It was an older GMC van, and without handing the keys, she just pointed at the van, assuming the keys were in it. So, we had to ask another attendant for the keys. She laughed and said, 'Oh, let me get them for you.' What service, I thought!

Then, when driving to California, the rear passenger seat belt did not extend to buckle, so one of my passengers was without a seat belt. Furthermore, when we started driving to our destination, it started to pull to the right and at speeds above 60 mph, it started to shake a little. This is very unsafe. I assumed they would check the vehicle for any safety issues and not just to see if the gas tank was full or for dents and scratches on the van. At least before handing the vehicle to the next group of customers, it should be safe for them to drive.

This experience has been very stressful. Upon reaching our destination, we called Alamo to see if we could exchange the van for a safer one. We called customer service and explained our situation. They directed us to a location to exchange it without checking the system to see if another van was available. The attendant said there was another van available at a different location and that they would reserve it for us until we arrived. We got to the location, and they had no record or reserved van at their location. At this point, we had already spent 3 hours driving around.

We called Alamo customer service again to explain the situation. They apologized, said they would escalate the situation, and told us to wait for a call from the escalation department. We waited for an hour and a half, but the call never came. We called customer service again, and they told us to drive back to where we were staying. They said they would send a tow truck and a replacement van.

After calling over 10 times and still waiting for one of the 10 customer service associates to call me back, this entire vacation has become a headache. I probably have to drive back with this unsafe van with my whole family in it. Thanks, Alamo, for doing your due diligence and keeping families safe on the road. I will never rent from this circus of a rental company again.

It's 2:28 PM, June 8, 2024, and no one has reached back out to us after spending the entire day trying to resolve this issue.

View full review
Loss:
$600
Pros:
  • Quick service
  • Looks good online
Cons:
  • Bad service from the garage pick up till now and still waiting

Preferred solution: Full refund

User's recommendation: Anywhere but Alamo

2 comments
Enterprise C Ufe

We would like to know more about your experience. Please email the details to review(@)em(.)com and include the rental location, rental agreement or reservation number and your contact information.

Thank you. – Chris R.

Alamo C

Thank you for this feedback. If you would like to discuss this further, please email review(@)em(.)com with your contact information, rental agreement number and the details so we can learn more.

Thank you. -Chris R.

View more comments (1)
Resolved
Shawn B Smf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Customer & Service Fail

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Alamo - Customer & Service Fail
Updated by user Jan 27, 2024

Company fixed the issue and I have been provided with apology. By posting on complaint sites.

Original review Jan 12, 2024
DFW Rental Center
Confirmation #155720****
Alamo car rental. Made 7 different calls to roadside and customer service collectively (2+ hours on the phone) about an unsafe Jeep Gladiator that has a flat spare tire which is hanging precariously close to the ground and banging around under the vehicle when turning corners.

It could fall off on the hwy and smash into another vehicle, brilliant! I was told on three occasions that a manager from the rental location would call me about the issue. I was told it was my responsibility to swap out the vehicle because they will not deliver vehicles. Initially they sent me to Enterprise nearby where I was, a mile or so.

I went and they didn't have vehicles available and even if they did they have no access to the Alamo system. I was then told that no other locations near me had vehicles. Then I was told I would have to go back to the airport to swap it out. I'm on business so going back to the airport is not feasible and more importantly a huge waste of my time when it's Alamos incompetence that I was given this vehicle in the first place.

Needless to say I've been stuck with a risky vehicle and no resolution. I simply want my money back but only a manager at the airport can handle this request and they won't call me back nor can you reach anyone at the airport as nobody picks up when I call the number customer service supplied me to call.

Once again having to do their job and call them.
Customer is last! What a world.
View full review
Cons:
  • Policies are out of touch with reality with zero accountability

Preferred solution: Full refund

User's recommendation: Understand you are on your own

3 comments
Guest

After what seems like some internal confusion at Alamo the Mgr of the DFW location called me to apologize on behalf of Alamo. He refunded the entire rental amount as a gesture that Alamo takes accountability for their failure to inspect my vehicle.

As I told the rep this is all I wanted and appreciate their action. So thank you to Alamo. So we are now on an even keel. SIDE NOTE: I let the mgr know that Alamo must change their policy concerning the renter being responsible for swapping the vehicle.

As a rental car company when there are vehicle issues it is their responsibility to bring the renter a replacement vehicle. Anything less is nothing short of belligerent as it is their vehicles and requiring the renter to make the swap is a complete waste of the renter's time regardless of it being business trip or vacation!

Guest
reply icon Replying to comment of Alamo C

I already emailed the information to John at Alamo on Thursday 1/11 to care@***.com for this complaint on Google Maps. Sounds like y'all don't know what you're doing. DFW Rental Center Confirmation #155720**** Shawn Baumgartner 516.835.0411

Alamo C

Hi, I apologize that our service did not meet your expectations. We would like to look into this further, but we need some more information.

Please email the details of your rental, your contact information, exact rental office and your reservation or rental agreement number to care (AT) alamo (DOT) com. Thank you – Chris R.

View more comments (2)
Anonymous
map-marker Dayton, Ohio

I would give no stars but it makes you in order to write a review

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

My complaint to them with absolutely no response. Worst place I have ever rented a car from.

You do not clarify or tell your customer up front your charges for tolls. You tell them if they return the vehicle early you will credit them, when we returned ours 1 hour early we were told we will not receive a credit but your service rep at time of check in and pick up of vehicle said if we did return an hour or more early we would. And as far as toll charges we were told nothing in advance, but was billed a 24.75 cent connivence fee on top of it which is written no where, and no receipt given for proof of toll charges? Very deceitful!

After being billed for the full amount of the vehicle on date of pick up, Alamo took the charges back? You then charged it again and kept the charge on our account a week after we returned the vehicle? You also charged the toll charges two weeks later? With no receipt given or sent to us?

Your customer service rep was very unfriendly and was given very little information when we called asking about the charges, she refused to give a number to speak to anyone higher up. Very disappointing, Im now understanding all the bad reviews Im seeing online about your company!

I will never rent Alamo again, nor will I refer anyone to you.

View full review

User's recommendation: Nope

1 comment
Alamo C

We don't want you to be surprised by your charges and we do our absolute best to remain transparent. If you’d like to discuss this further, please email review(@)em(.)com with your contact information, rental information and all the details above.

Thank you. – Lisa S

About

Summary

Alamo is a company that provides vehicle rental services. It is one of the most popular and reliable vehicle rent brands and there are a lot of customers' feedbacks. Alamo provides its budget-minded members with the lowest fares and numerous discounts on car rental, and other related offerings. The company offers multiple benefits, miles reward program, numerous destinations, emergency cash and many other services. Besides, Alamo provides trucks, vans, convertibles, pickups and other cars for car rental. The company offers various travel coupons for regular preferred customers.

At the present time Alamo is one of the most popular companies with budget-minded travelers.

Alamo reviews and complaints

Alamo is ranked 80 out of 1047 in Rentals category

Area Served

USA, Other

Payment Methods

VISAAmerican ExpressMasterCard

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article