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The woman who was guiding me to the car was being extremely racist, asking me questions such as " Do you speak english?" in a mocking tone, and not guiding us the properly to our car nor did she give us any instructions
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AlamoCares
AlamoCares

Thank you for your review. We appreciate it when customers tell us about their experiences and we would like to speak with you further. Please email ehiescalationscc@mailca.cu...

1.0
#1338025
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I made a reservation, for a suburban, for a trip i was planning. I received two emails five minutes apart with the same confirmation number and I checked my credit card on line. I was billed twice. I called Alamo to question emails and my billing. The employee...
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AlamoCares
AlamoCares

Review #1319596, we appreciate it when customers tell us about their experiences. We would like to speak with you further. Please email ehiescalationscc@mailca.custhelp.com wi...

1.0
#1319596
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Confirm Number 1837753388 or 1836836901 9 Day Rental beginning Sunday April 29, 2018. To Who It May Concern My agreement with Alamo stated that my wife was entitled to drive the vehicle without an additional charge. The desk person at the airport would not give her...
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AlamoCares
AlamoCares

SpiritualPolarBear528, We’ve noted your comments and would like to have the opportunity to look into this for you. Please send us a detailed email to ehiescalationscc@mailca.c...

#1317441
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I was miss represented on the cost to rent an Alamo car, your web site said $176 when it was actually over $325. I want to cancel my reservation 1042872314. I have been on hold for over 6 hours and have not talked with a representative. please confirm cancellation...
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AlamoCares
AlamoCares

DistinctSnowyOwl, We’ve noted your comments and would like to have the opportunity to look into this for you. Please send us a detailed email to ehiescalationscc@mailca.custhe...

#1313225
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Alamo - Flight late arrival want to know will someone be there

Flight arrives late into RDU airport at 1:15am. I have booked a car through the booking agency will i beable to get car.
#1309003
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I forgot my Kindle in the glovebox of my rental March 19, 2018 at Ft. Lauderdale Airport and realized it after going through TSA, i immediately reported it and now 3 months later no darn Kindle....I am so angry because I know for certain the Kindle was in the glovebox
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AlamoCares
AlamoCares

TrustyZonkey, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. If we can be of assis...

3.8
#1291529
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Had long term rental..The day before our month was up we went back into Rochester airport location to extend in also upgrade our rental.we recieved our upgrade paperwork in went on our journey..Days later we recieved a phone call stating that we had to renew our...
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AlamoCares
AlamoCares

SharpLeopard481,We’ve noted your comments and would like to have the opportunity to look into this for you. Please send us a detailed email to ehiescalationscc@mailca.custhelp...

#1257514
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I had a reservation saying to by pass the counter but when I got there he told me to come to the counter. I showed him my reservation But he did everything all over again. Atlanta Airport.. 05/14/18. # 1601022551Facepalm
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AlamoCares
AlamoCares

We’ve noted your comments and would like to have the opportunity to look into this for you. Please send us a detailed email to ehiescalationscc@mailca.custhelp.com include the...

#1256282
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I had a reservation for a funeral. I got off work to pick up the rental, but the rep. looked at my license and noticed Chattanooga was typed (Chatta.) She said they had fraud problems in the last days. What I found odd was she rented to me about 3 weeks ago with the...
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AlamoCares
AlamoCares

Review #1228365,We’ve noted your comments and would like to have the opportunity to look into this for you. Please send us a detailed email to ehiescalationscc@mailca.custhelp...

2.0
#1228365
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Called was on hold for 34 min needed to upgrade to a bigger car and the one we had one of the seats was broken and jammed and wouldn’t fold down I called and the sales rep said a manager would need to contact me later that day and she couldn’t help me I waited all day...
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AlamoCares
AlamoCares

user36621354,We’ve noted your comments and assure you that it's never our intention to inconvenience a valued customer. Please send us a detailed email to ehiescalationscc@mai...

1.8
#1215181
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