Filter by rating
filters
State:
Show
City:
Show
Product:
Show

Pissed Consumer Interviews ?

Video interviews are designed to showcase real customer experiences with a variety of companies. They give consumers a chance to tell their side of the story and expand upon their original complaint posted to PissedConsumer.com

I rented a silver 2016 Jeep Cherokee from Alamo Rent A Car on March 14, 2017, when I flew in to Dulles Airport in Northern Virginia. I returned the vehicle on March 28, 2017. When I returned the vehicle, the woman who checked it in pointed out a small scuff on the rear passenger door, measuring about 1.5 inches. It was only a scuff; I wiped it away with my fingers, and it was gone. She said she would need to "have it looked at." I asked why because nothing was there. There were no damages to the vehicle when I returned it. A couple of weeks later, I received a letter in the mail from Alamo stating that I had damaged their vehicle and that the damages totaled $3,192.02. They included pages and pages of fictitious damages to the vehicle, including structural damage, broken lights, etc. They even included some photos of a silver vehicle that was smashed in. I was dumbfounded! I couldn't figure out why they were sending that to me because I did not damage their vehicle. At first I thought it was a mistake. I was extremely upset for two days. So then I started thinking that maybe it wasn't a mistake at all; maybe it was a scam. So I Googled the phrase "Alamo damage scam," and bingo! I found many, many websites recounting hundreds of stories of consumers who had the exact same experience with Alamo and also Enterprise; evidently the two companies are owned by the same parent company. I sent a letter to the Alamo rep who was calling me, emailing me and sending letters to me in the mail. I told him I did not damage the vehicle, and I told him I didn't know which vehicle he was referring to and where he got those photos, but they were not of the vehicle I rented. He replied, saying they would review my dispute with the renting location and get back to me. Not surprisingly, he responded a few days later saying I am indeed responsible for the "damages." I didn't damage the vehicle, and I don't see why I or my insurance company should pay money to a company who is trying to get money out of us fraudulently. I don't know if they threatened him or bribed him or what. This damage scam is evidently the company's modus operandi. I refuse to pay for damage I did not cause. And I am aghast that this company is still in business after defrauding hundreds of consumers. This is unconscionable. They think people will just give in and pay them to make the problem go away, or have their insurance companies pay them.
Most Helpful
1.0
Details
I rented a car at Alamo at Charleston, SC on 10/19 to 10/24. Upon return, I was told there was damage by an “agent” who could not or would not verify if the damage was there before I rented the car, as I told him it was. Instead, he wasted my time, was rude and refused...
View full review
1 comment
AlamoCares
#1767010

PrudentFrigatebird, We’ve noted your comments and would like to have the opportunity to look into this for you. Please send us a detailed email to Care@Alamo.com include the exact rental location, your contact telephone number, your claims, rental agreement or reservation numbers and any further information regarding your experience with us.

We look forward to hearing from you. Regards, Carol H.

Review
#1688855 Review #1688855 is a subjective opinion of poster.
Service
Alamo Car Rental
Cons
  • Being induced to error
  • Attempt to defraud me and hundreds of other consumers
  • Extremely unhlepful customer service
Reason of review
Bad quality
Loss
$311
Preferred solution
Full refund
Tags
  • doubted by Alamo
  • Misleading Facts

Alamo in Chicago, Illinois - Rental car pricing

No one answered the phone call
View full review
1 comment
AlamoCares
#1775480

BewilderedSnowyOwl913, if we can help out please email care@alamo.com with your contact information, the reservation or rental agreement number, the exact rental office location and any other details so we can research this promptly. Thank you. – Carol H.

Review
#1700606 Review #1700606 is a subjective opinion of poster.
Service
Alamo Dodge Car Rental
Reason of review
Pricing issue

Same experience. Worst Alamo service

Worst customer service in lost and found department. Provided all details within a day for missing items, enquired in person but no response. Getting an automated emails that the item was not found. Never take ALamo
View full review
Review
#1621343 Review #1621343 is a subjective opinion of poster.

Alamo in Ottawa, Ontario - Horrible - Big scam

1.0
Details
We rented a car and when we landed in Halifax got the same story many others got....we have no cars you have to take the full size pick up truck or nothing. We selected a luxury car and they basically called me a liar and that because it was a special they could give me any vehicle... Managers choice. I got an email each day of my vacation from a different customer service person who offered no resolutions. Terrible customer service and horrible scamming company. I will never rent from them again a d recommend no one else does either. Companies like this should not be in business.
View full review
Review
#1608096 Review #1608096 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$100
Preferred solution
Price reduction
1.0
Details
Rented a car from Alamo through Hotwire agency. It was prepaid. Only thing I asked customer service rep that I dont want to buy any optional insurance so please make it quick (I understand the risk & everything). That offended the person and the language used was not...
View full review
1 comment
AlamoCares
#1724860

Review #1597756, we appreciate your comments and honest review and would like the chance to address this with you directly. Please email Care@Alamo.com with your contact information, the reservation or rental agreement number, the exact rental office location and any other details so we can research this promptly.

Thank you. – Carol H.

Review
#1597756 Review #1597756 is a subjective opinion of poster.
Service
Alamo Car Rental
2.0
Details
Alamo - Bad experience
Alamo in playa del carmen in mexico at street 6 avenue 5 doesnt respect customers. In two different occasions (2019 july 11th and 13th) told us they doht have a car even though i have book previously and even completes the check in. Sandra and Carlos were the sales...
View full review
1 comment
AlamoCares
#1724861

Review #1586835, we appreciate your comments and honest review and would like the chance to address this with you directly. Please email Care@Alamo.com with your contact information, the reservation or rental agreement number, the exact rental office location and any other details so we can research this promptly.

Thank you. – Carol H.

Review
#1586835 Review #1586835 is a subjective opinion of poster.
Service
Alamo Car Rental
Cons
  • Extremely unhlepful customer service
  • No car available
Reason of review
Problem with delivery
Loss
$100
Preferred solution
Price reduction
Tags
  • No Car For Reservation
1.0
Details
Like another reviewer we boughtthe special special and checked off luxury car. When we landed in Halifax, Noba Scotia they would only give us a full size pick up truck ànd had no cars. They state that we did not select a car and they sure make sure the word car doesnt...
View full review
2 comments
AlamoCares
#1724863

Review #1585290, we appreciate your comments and honest review and would like the chance to address this with you directly. Please email Care@Alamo.com with your contact information, the reservation or rental agreement number, the exact rental office location and any other details so we can research this promptly.

Thank you. – Carol H.

View more comments
Review
#1585290 Review #1585290 is a subjective opinion of poster.
Service
Alamo Car Rental
Pros
  • Car we reserved
Cons
  • Complete scam
Reason of review
Poor customer service
Preferred solution
Price reduction
1.3
Details
Rented from Alamo on Allegiant Air website. (RA#34184133), RES#1053034060. Rental dates Jun 17, 5 pm, pick up, & June 21 return date. Returned well before 4 pm, which was time to be returned on paperwork. Charge was $282.80 which was paid when I reserved my air travel....
View full review
1 comment
AlamoCares
#1724864

Review #1581521 we appreciate your comments and honest review and would like the chance to address this with you directly. Please email Care@Alamo.com with your contact information, the reservation or rental agreement number, the exact rental office location, the details here and any other details so we can research this promptly.

Thank you. – Carol H.

Review
#1581521 Review #1581521 is a subjective opinion of poster.
Service
Alamo Car Rental
2.6
Details
I stupidly left 3 garments on the front passenger seat when I returned the car. I have called repeatedly and made a formal loss statement at their lost and found email site. Nothing helps. I talk until I’m blue in the face, and no one cares. The items had to have been...
View full review
1 comment
AlamoCares
#1724866

PrimeWolverine, we appreciate your comments and honest review and would like the chance to address this with you directly. Please email Care@Alamo.com with your contact information, the reservation or rental agreement number, the exact rental office location and any other details so we can research this promptly.

Thank you. – Carol H.

Review
#1560770 Review #1560770 is a subjective opinion of poster.
Service
Alamo Car Rental
Pros
  • People seemed friendly at the time
Cons
  • No effort to return lost items
Reason of review
Lost and Found
Loss
$150
Preferred solution
Let the company propose a solution
Tags
  • lost and found
2.6
Details
Picked up the SUV on May 15 paid premium money and the vehicle had garbage left in it including a cup with moldy liquid and the outside had tons of scratches
View full review
1 comment
AlamoCares
#1724865

BizarreSidewinder946, we appreciate your comments and honest review and would like the chance to address this with you directly. Please email Care@Alamo.com with your contact information, the reservation or rental agreement number, the exact rental office location and any other details so we can research this promptly.

Thank you. – Carol H.

Review
#1541841 Review #1541841 is a subjective opinion of poster.
Service
Alamo Car Rental
Reason of review
Bad quality
Preferred solution
Let the company propose a solution

Contact Alamo Customer Service

Mailing Address:
Alamo
Clayton, Missouri 63114
United States
Phone:
(800) 445-5664
All Alamo Contacts

Alamo Products and Services Reviews

Compare Alamo to

Enterprise Rent A Car
Enterprise Rent A Car
1898 reviews
1.8
Compare
1.9
Details
El dia 12 de mayo alquile un auto patente CIV 5469 EL N DE CONTRATO ES EL 1304354644 .EL AUTO LO REGRESE A LA AGENCIA EN EL AEROPUERTO DE PALM BEACH el dia 13 de mayo ,ahi deje olvidada mi camara Nikon p520
View full review
1 comment
AlamoCares
#1689932

We’ve noted your comments and would like to have the opportunity to look into this for you. Please send us a detailed email to Care@Alamo.com include the exact rental location, your contact telephone number, your claims, rental agreement or reservation numbers and any further information regarding your experience with us.

We look forward to hearing from you. Regards, Carol H.

Review
#1539874 Review #1539874 is a subjective opinion of poster.