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I forgot my Kindle in the glovebox of my rental March 19, 2018 at Ft. Lauderdale Airport and realized it after going through TSA, i immediately reported it and now 3 months later no darn Kindle....I am so angry because I know for certain the Kindle was in the glovebox
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AlamoCares
AlamoCares

TrustyZonkey, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. If we can be of assis...

3.8
#1291529
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Had long term rental..The day before our month was up we went back into Rochester airport location to extend in also upgrade our rental.we recieved our upgrade paperwork in went on our journey..Days later we recieved a phone call stating that we had to renew our...
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AlamoCares
AlamoCares

SharpLeopard481,We’ve noted your comments and would like to have the opportunity to look into this for you. Please send us a detailed email to ehiescalationscc@mailca.custhelp...

#1257514
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I had a reservation saying to by pass the counter but when I got there he told me to come to the counter. I showed him my reservation But he did everything all over again. Atlanta Airport.. 05/14/18. # 1601022551Facepalm
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AlamoCares
AlamoCares

We’ve noted your comments and would like to have the opportunity to look into this for you. Please send us a detailed email to ehiescalationscc@mailca.custhelp.com include the...

#1256282
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I had a skip the counter appointment to pick up my car. But when I get there they made me go to the counter and they did everything all over and they said that's the way it's supposed to be done. 8:45 pm Atlanta Airport. 5-14-2018.
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AlamoCares
AlamoCares

We’ve noted your comments and would like to have the opportunity to look into this for you. Please send us a detailed email to ehiescalationscc@mailca.custhelp.com include the...

#1256205
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I had a reservation for a funeral. I got off work to pick up the rental, but the rep. looked at my license and noticed Chattanooga was typed (Chatta.) She said they had fraud problems in the last days. What I found odd was she rented to me about 3 weeks ago with the...
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AlamoCares
AlamoCares

Review #1228365,We’ve noted your comments and would like to have the opportunity to look into this for you. Please send us a detailed email to ehiescalationscc@mailca.custhelp...

2.0
#1228365
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Called was on hold for 34 min needed to upgrade to a bigger car and the one we had one of the seats was broken and jammed and wouldn’t fold down I called and the sales rep said a manager would need to contact me later that day and she couldn’t help me I waited all day...
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AlamoCares
AlamoCares

user36621354,We’ve noted your comments and assure you that it's never our intention to inconvenience a valued customer. Please send us a detailed email to ehiescalationscc@mai...

1.8
#1215181
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Had a confirmation for a rental. Alamo did not honor my reservation. Called to understand their policy on not fulfilling reservations. I was told it was not really their problem. I was told I was required to receive why I didn’t get my car. Customer support said I...
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AlamoCares
AlamoCares

Review #1206094,We’ve noted your comments and would like to have the opportunity to look into this for you. Please send us a detailed email to ehiescalationscc@mailca.custhelp...

1.0
#1206094
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I rented a car from Alamo in West Palm on Feb 14 and returned it on Feb 18. When I placed my luggage in the trunk and started to walk around & inspect the car, the employee told me not to bother because the guard gate at check out had video that took pictures of all...
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AlamoCares
AlamoCares

Review #1201447,We’ve noted your comments and would like to have the opportunity to look into this for you. Please send us a detailed email to ehiescalationscc@mailca.custhelp...

#1201447
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Costco Travel: #C342395752 Alamo Confirmation Number:#1256056354 When I picked up my recent Alamo rental (Dodge Caravan) on February 1, 2018, the agent did a superficial look around the vehicle. He did not invite me to walk around the mini-van to confirm his...
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1.0
#1197034
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Arrived at Memphis Inter Airport to pickup my rental that I reserved. As usual I opted out of the insurance Alamo offers. The agent, I believe her name was Latosha (RA#938579707) didn't acknowledge that I opted out, she just asked it I wanted basic or full. I said...
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AlamoCares
AlamoCares

Mr. Ousley, we appreciate your feedback. Please be assured that it is never our intention to disappoint a customer. Our policies are in place for your safety as well as for ...

4.1
I liked
  • I like the price and location
I didn't like
  • Customer service at times can be undesirable
#1177910
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