Alamo

Dear Alamo LaGuardia Management,

This is a second and final follow-up regarding my refund request for reservation 6806****.

I first contacted Alamo Customer Service, then was redirected to email, then to chat, and finally instructed to contact Alamo LaGuardia directly, as you are the only team authorized to approve the refund for this prepaid voucher rental.

I sent a detailed, fully documented email to this address over ONE WEEK AGO and have received no response whatsoever.

This level of delay and lack of accountability is completely unacceptable.

To be absolutely clear:

I prepaid 1,427.14 EUR for a Full Size Luxury SUV

At the LaGuardia counter, I was explicitly denied that vehicle due to your Canada theft-prevention policy

I was forced into a Minivan, a substantially cheaper category

The vehicle was returned early after only 4 days because it could not be used for its declared and accepted purpose

I was still charged $1,056.04 USD, with no adjustment, no refund, and no response

Alamo Corporate Customer Care has already confirmed in writing that:

The Luxury SUV booking is valid

The rental originated at LaGuardia

LaGuardia management must authorize the refund through the voucher provider

Yet despite this, no one at your location has taken responsibility for resolving this case.

This is now a formal notice.

I am requesting once again that you immediately:

Recalculate the rental based on:

Minivan category

Actual usage: Dec 24Dec 28 only

Authorize a refund for:

The price difference between the prepaid Luxury SUV and the Minivan

The unused portion of the prepaid rental (Dec 28 Jan 5)

Confirm in writing that the refund authorization has been sent to the voucher provider

If I do not receive a response within 72 hours, I will proceed without further notice to:

File a credit-card chargeback for non-delivery of contracted service

Escalate the case to Enterprise Holdings Executive Customer Relations

Submit formal complaints to consumer-protection authorities

Document this experience publicly, including the lack of response from your location

I expect this matter to be taken seriously and resolved immediately.

Sincerely,

Shlomo Salant

Reservation: 6806****

Rental Agreement: 66809****

This is my final letter to them. There has been no response.

I was promised days ago that someone would get back to me about my cell phone that I left there on Sunday, 11/10. Four reports have been sent to you through your main office. I spoke to your customer service manager, Katie, who said he would send it out to me. He said he would send a text to get my address at the number I provided him.

However, I never received a text, so I sent him my information to the phone number I initially spoke to him on, but it has not been tagged as read. I tried calling him again yesterday, 10/14. The first time it hung up after I was on hold for 20 minutes. The second time, I finally gave up after being on hold for an hour.

Will someone please help me with this situation? Let me know what I can do to get my phone back. Please contact me via email or my husband's cellphone.

Please! Debra Parisi, RA# 78323****.

Beware of Alamo Rental Car at Waverley Station - Terrible Customer Service!

I had an absolutely dreadful experience with Alamo at Waverley Station in Edinburgh. I booked a car well in advance for a trip I had meticulously planned, only to receive a cancellation the day before my arrival.

No explanation, no attempt to offer alternativesjust a flat-out cancellation that left me scrambling to find a replacement at the last minute.

To make matters worse, when I tried to resolve the issue and expressed my frustration, the staff had the audacity to laugh at me. Their dismissive and unprofessional attitude added insult to injury, showing zero regard for the stress and inconvenience their actions caused.

Travelers, be warned: if youre relying on Alamo for your transportation in Edinburgh, dont. Their lack of reliability and respect for customers could completely derail your plans.

There are plenty of other rental car companies that wont treat you this poorlychoose one of them instead. Save yourself the stress, disappointment, and outright rudeness

Alamo charging us for repairs for "off road driving". What parent in their right mind with two very young kids go off roading.

Our car broken down and we consulted a mechanic that came by and looked at the car without performing any work on it and found it to be a blown fuse as the car didn't start.

Alamo sent us a type truck and took the car and weeks later sent us a bill holding us responsible. The letter stated we went off roading since they found dirt. I told them I'd be more than happy to share my Google location during the time of rental because we had traveled out of state to an event and only drove from point A to point B.

They filed the claim with our insurance and insisted on paying the deductible. We humbly asked them to review tapes from the day of rental to confirm dirt in the wheel well because we certainly did see it but made nothing of it since it drove fine and now they're threatening us to pay the balance

We reserved a car in the UK at Glasgow Airport via booking.com. It was paid and confirmed.

But when we arrived at the Alamo counter, the representative ran an 'address check' on my UK driver's license, said that it 'does not go through', and refused to give me a car. We asked her to check my wife's driver's license, and she said that 'it did not go through either'. We called for the manager, but he said he cannot do anything. Our driver's license address is the house we own, where we've lived for the last 13 years, and we've never had any issue with any checks before.

Note also that our DVLA check went through with no problem, and Alamo's terms and conditions do not mention any additional checks.

We were forced to turn to another company (SIXT) across the hall. They had no issue with our driver's license addresses, checks, etc., and gave us a car, but we had to pay twice as much.