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I had a reservation for a funeral. I got off work to pick up the rental, but the rep. looked at my license and noticed Chattanooga was typed (Chatta.) She said they had fraud problems in the last days. What I found odd was she rented to me about 3 weeks ago with the...
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AlamoCares
AlamoCares

Review #1228365,We’ve noted your comments and would like to have the opportunity to look into this for you. Please send us a detailed email to ehiescalationscc@mailca.custhelp...

2.0
#1228365
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Called was on hold for 34 min needed to upgrade to a bigger car and the one we had one of the seats was broken and jammed and wouldn’t fold down I called and the sales rep said a manager would need to contact me later that day and she couldn’t help me I waited all day...
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AlamoCares
AlamoCares

user36621354,We’ve noted your comments and assure you that it's never our intention to inconvenience a valued customer. Please send us a detailed email to ehiescalationscc@mai...

1.8
#1215181
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Had a confirmation for a rental. Alamo did not honor my reservation. Called to understand their policy on not fulfilling reservations. I was told it was not really their problem. I was told I was required to receive why I didn’t get my car. Customer support said I...
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AlamoCares
AlamoCares

Review #1206094,We’ve noted your comments and would like to have the opportunity to look into this for you. Please send us a detailed email to ehiescalationscc@mailca.custhelp...

1.0
#1206094
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I rented a car from Alamo in West Palm on Feb 14 and returned it on Feb 18. When I placed my luggage in the trunk and started to walk around & inspect the car, the employee told me not to bother because the guard gate at check out had video that took pictures of all...
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AlamoCares
AlamoCares

Review #1201447,We’ve noted your comments and would like to have the opportunity to look into this for you. Please send us a detailed email to ehiescalationscc@mailca.custhelp...

#1201447
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Costco Travel: #C342395752 Alamo Confirmation Number:#1256056354 When I picked up my recent Alamo rental (Dodge Caravan) on February 1, 2018, the agent did a superficial look around the vehicle. He did not invite me to walk around the mini-van to confirm his...
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1.0
#1197034
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Arrived at Memphis Inter Airport to pickup my rental that I reserved. As usual I opted out of the insurance Alamo offers. The agent, I believe her name was Latosha (RA#938579707) didn't acknowledge that I opted out, she just asked it I wanted basic or full. I said...
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AlamoCares
AlamoCares

Mr. Ousley, we appreciate your feedback. Please be assured that it is never our intention to disappoint a customer. Our policies are in place for your safety as well as for ...

4.1
I liked
  • I like the price and location
I didn't like
  • Customer service at times can be undesirable
#1177910
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Went to pick up my rental at Tampa airport at 1 a.m. & was informed that the credit/debit card I used to reserve the vehicle would not be accepted, as I had no return flight booked. (I was driving the car back from Florida to Ohio, so of course, I had no return...
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AlamoCares
AlamoCares

Bulldog61, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to speak...

1.0
I didn't like
  • How i was treated
  • Customer service sucks
#1170928
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I rented a car in Florida during hurricane Irma Customer service at airport was very unfriendly, car was dirty, pacifier in door, chicken nuggets and French fries in back floor board, no walk around at airport as I now see I should have checked the car thoroughly but...
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AlamoCares
AlamoCares

Review #1170401, we appreciate it when customers tell us about their experiences and we recognize how disappointing it is to receive a rental vehicle that is not as fresh as y...

1.0
#1170401
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I have asked the representative to provide me full insurance coverage for the rental car. She told she have given me full coverage includes collision damage waiver and liabilities. I have met with an accident, after the incident i came to know that she has not provided...
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AlamoCares
AlamoCares

divya_2018, we value your feedback and review. We would like to speak with you further. Please email ehiescalationscc@mailca.custhelp.com with your contact information, exac...

#1167205
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Contact Alamo

Mailing Address:
Vanguard Car Rental USA Inc, d/b/a Alamo Rent
Alamo Contact Center Customer Care Department 8421 St. John Industrial Drive
St. Louis, MO 63114
Phone:
(800) 445-5664
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On Thanksgiving day I returned a 2017 Black Rogue to Hobby Airport Alamo I left my sunglasses in the compartment called them as soon as I arrived they said the car was rented out and refused to call the renter, stated they don't do that. If they aré suppose to check...
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AlamoCares
AlamoCares

Review #1141342, we appreciate it when customers tell us about their experiences. We would like to address this with you further. Please email ehiescalationscc@mailca.custhel...

2.4
#1141342
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