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Pissed Consumer Interviews ?

I rented a silver 2016 Jeep Cherokee from Alamo Rent A Car on March 14, 2017, when I flew in to Dulles Airport in Northern Virginia. I returned the vehicle on March 28, 2017. When I returned the vehicle, the woman who checked it in pointed out a small scuff on the rear passenger door, measuring about 1.5 inches. It was only a scuff; I wiped it away with my fingers, and it was gone. She said she would need to "have it looked at." I asked why because nothing was there. There were no damages to the vehicle when I returned it. A couple of weeks later, I received a letter in the mail from Alamo stating that I had damaged their vehicle and that the damages totaled $3,192.02. They included pages and pages of fictitious damages to the vehicle, including structural damage, broken lights, etc. They even included some photos of a silver vehicle that was smashed in. I was dumbfounded! I couldn't figure out why they were sending that to me because I did not damage their vehicle. At first I thought it was a mistake. I was extremely upset for two days. So then I started thinking that maybe it wasn't a mistake at all; maybe it was a scam. So I Googled the phrase "Alamo damage scam," and bingo! I found many, many websites recounting hundreds of stories of consumers who had the exact same experience with Alamo and also Enterprise; evidently the two companies are owned by the same parent company. I sent a letter to the Alamo rep who was calling me, emailing me and sending letters to me in the mail. I told him I did not damage the vehicle, and I told him I didn't know which vehicle he was referring to and where he got those photos, but they were not of the vehicle I rented. He replied, saying they would review my dispute with the renting location and get back to me. Not surprisingly, he responded a few days later saying I am indeed responsible for the "damages." I didn't damage the vehicle, and I don't see why I or my insurance company should pay money to a company who is trying to get money out of us fraudulently. I don't know if they threatened him or bribed him or what. This damage scam is evidently the company's modus operandi. I refuse to pay for damage I did not cause. And I am aghast that this company is still in business after defrauding hundreds of consumers. This is unconscionable. They think people will just give in and pay them to make the problem go away, or have their insurance companies pay them.
We booked and paid for our car through Thomas Cook travel agents, we collected our car from Alamo (Florida airport) and handed the car back on due return date in perfect condition yet Alamo has taken £192 from my Visa account with no contact whatsoever with me about...
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AlamoCares
AlamoCares

InsistentMojaveRattlesnake340, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We w...

1.0
I didn't like
  • That they took money from my cc without my knowledge
#1360969
Reply to reviews
The woman who was guiding me to the car was being extremely racist, asking me questions such as " Do you speak english?" in a mocking tone, and not guiding us the properly to our car nor did she give us any instructions
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AlamoCares
AlamoCares

Thank you for your review. We appreciate it when customers tell us about their experiences and we would like to speak with you further. Please email ehiescalationscc@mailca.cu...

1.0
#1338025
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I made a reservation, for a suburban, for a trip i was planning. I received two emails five minutes apart with the same confirmation number and I checked my credit card on line. I was billed twice. I called Alamo to question emails and my billing. The employee...
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AlamoCares
AlamoCares

Review #1319596, we appreciate it when customers tell us about their experiences. We would like to speak with you further. Please email ehiescalationscc@mailca.custhelp.com wi...

1.0
#1319596
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Confirm Number 1837753388 or 1836836901 9 Day Rental beginning Sunday April 29, 2018. To Who It May Concern My agreement with Alamo stated that my wife was entitled to drive the vehicle without an additional charge. The desk person at the airport would not give her...
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AlamoCares
AlamoCares

SpiritualPolarBear528, We’ve noted your comments and would like to have the opportunity to look into this for you. Please send us a detailed email to ehiescalationscc@mailca.c...

#1317441
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I was miss represented on the cost to rent an Alamo car, your web site said $176 when it was actually over $325. I want to cancel my reservation 1042872314. I have been on hold for over 6 hours and have not talked with a representative. please confirm cancellation...
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AlamoCares
AlamoCares

DistinctSnowyOwl, We’ve noted your comments and would like to have the opportunity to look into this for you. Please send us a detailed email to ehiescalationscc@mailca.custhe...

#1313225
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Alamo - Flight late arrival want to know will someone be there

Flight arrives late into RDU airport at 1:15am. I have booked a car through the booking agency will i beable to get car.
#1309003
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I forgot my Kindle in the glovebox of my rental March 19, 2018 at Ft. Lauderdale Airport and realized it after going through TSA, i immediately reported it and now 3 months later no darn Kindle....I am so angry because I know for certain the Kindle was in the glovebox
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AlamoCares
AlamoCares

TrustyZonkey, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. If we can be of assis...

3.8
#1291529
Reply to reviews
Had long term rental..The day before our month was up we went back into Rochester airport location to extend in also upgrade our rental.we recieved our upgrade paperwork in went on our journey..Days later we recieved a phone call stating that we had to renew our...
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AlamoCares
AlamoCares

SharpLeopard481,We’ve noted your comments and would like to have the opportunity to look into this for you. Please send us a detailed email to ehiescalationscc@mailca.custhelp...

#1257514
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I had a reservation saying to by pass the counter but when I got there he told me to come to the counter. I showed him my reservation But he did everything all over again. Atlanta Airport.. 05/14/18. # 1601022551Facepalm
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AlamoCares
AlamoCares

We’ve noted your comments and would like to have the opportunity to look into this for you. Please send us a detailed email to ehiescalationscc@mailca.custhelp.com include the...

#1256282
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I had a reservation for a funeral. I got off work to pick up the rental, but the rep. looked at my license and noticed Chattanooga was typed (Chatta.) She said they had fraud problems in the last days. What I found odd was she rented to me about 3 weeks ago with the...
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AlamoCares
AlamoCares

Review #1228365,We’ve noted your comments and would like to have the opportunity to look into this for you. Please send us a detailed email to ehiescalationscc@mailca.custhelp...

2.0
#1228365
Reply to reviews