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1.2

I reserved a car at the Des Moines Airport for 6am on a Saturday. I arrived at 5:50am, I was early and thought at 6am someone would be there...

I waited until 6:05am and no one showed up, even tho their hours are 6am to open.... I called the 877 number and the representative that answered told me they should be there any minute. I waited till 6:15am and still no one. I called the 877 number again and representative said they should be there, do you want me to call?

I said no, I am sitting right here and no one is here. I waited till 6:20am and had to make other arrangements. I have since filed a complaint with the company, but yet to hear back from them, I have called 4 times and each time they said they would get in touch with me.... still waiting.....

NEVER RENT FROM THEM AGAIN.... poor customer service and the time before the car was dirty and smelled.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Location: Des Moines, Iowa

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Alamo C

Des Moines, customer service and satisfaction are very important to us at Alamo. I would like to follow up with you.

Please email me at care@alamo.com with the complete details, contact information and any rental agreement numbers. Please reference #160519-003673.

I look forward to hearing from you soon, thank you. Chris, Social Monitoring Coordinator, Alamo Rent-A-Car

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