1001 Airport Rd, Chattanooga, TN 37421, USA
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2.0
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1 comment

I had a reservation for a funeral. I got off work to pick up the rental, but the rep.

looked at my license and noticed Chattanooga was typed (Chatta.) She said they had fraud problems in the last days. What I found odd was she rented to me about 3 weeks ago with the same card (same person, location, time, and card). Even more shocking was I told her my wife is in the car, and they said she could not rent. I guess I can take partial blame because I had a "hoodie on" and it was late.

I tried to state my complain to customer service and was told it was at their discretion.

I had to vent online, but pissed consumer is an understatement. I am LIVID!!!!!

Product or Service Mentioned: Alamo Customer Care.

Reason of review: Poor customer service.

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AlamoCares
#1460942

Review #1228365,We’ve noted your comments and would like to have the opportunity to look into this for you. Please send us a detailed email to ehiescalationscc@mailca.custhelp.com include the exact rental location, your contact telephone number, your claims, rental agreement or reservation numbers and any further information regarding your experience with us.We look forward to hearing from you.Regards,Carol H.Social Monitoring