Not resolved
3.1
Details
Additional Fees
Additional Services
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Quality
Location
Price Affordability
Product or Service Quality
Reliability
Value for money
Website
1 comment

Totally disappointed with Alamo as I left my mobile by accident in the rental vehicle on 17th September 2017.I have reported it and have a reference number, but have one reply from their customer service.

I have hounded them daily since returning to the UK. But they don not reply to any further e-mails. Would not use them again ever. I have explained to lost and found that the mobile was in the vehicle when left it at the drop off point.

Once I noticed that I had forgotten my mobile ,I returned to the drop off point and within 5 minutes the vehicle had already been taken for cleaning.

Surely they would have found it.Answer no.

Review about: Alamo Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $674.

Preferred solution: Let the company propose a solution.

I liked: Selection of cars.

I didn't like: Service.

Do You Have Something To Say ?

Write a review

Comments

Terms of Service
Post Comment
Cancel
AlamoCares
#1373186

Hello, Review #1104818!Thanks for your feedback.

Our offices do their very best to locate left behind items and return them to their rightful owners. You can file a Lost & Found report and view items that have been located using the link provided here. http://bit.ly/29BwB8l

For our assistance, please email a detailed description of your misplaced item to care@enterprise.com include your contact telephone number, exact rental office location, and rental agreement or reservation number.

Thank you!- Carol H.

You May Also Like