We returned a car to Hartsfield-Jackson Atlanta International airport on
Monday, January 18th around 3:00pm. Alamo confirmation Code: 274392225COUNT. Thomas L. Williams. When we arrived at the gate, I noticed my cell phone was missing. I immediately called the Alamo lost and found department from my husband's phone to see if the phone had been left in the automobile. No one answered the phone! Really???? What horrible customer service!!!!!!! Needless to say, I was livid! All I wanted to know if the phone was found or NOT!
I had to catch a flight to California without any contacts, information etc. I wrote to corporate and still no response! I don't even have the words. again, I am aghast a company of this size would have such poor customer service.
Product or Service Mentioned: Alamo Car Rental.
Reason of review: Poor customer service.