73-106 A'Ulepe Street, Kailua-Kona, HI 96740, USA
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Called was on hold for 34 min needed to upgrade to a bigger car and the one we had one of the seats was broken and jammed and wouldn’t fold down I called and the sales rep said a manager would need to contact me later that day and she couldn’t help me I waited all day had to call back again the next day to be on hold for another 45 min and the manager couldn’t even accommodate me offered no remorse at all or even a discount for my troubles. Very displeased!

Product or Service Mentioned: Alamo Manager.

Reason of review: Poor customer service.

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user36621354,We’ve noted your comments and assure you that it's never our intention to inconvenience a valued customer. Please send us a detailed email to ehiescalationscc@mailca.custhelp.com include the exact rental location, your contact telephone number, your claims, rental agreement or reservation numbers and any further information regarding your experience with us.We look forward to hearing from you.Regards,Carol H.