Alamo - Hidden Fees
My rental was paid in full via MasterCard reward points. When I picked up the rental there were $200 in fees that had to be paid.
This is entrapment. I had no choice but to rent the van since I was going on vacation within a few hours. I even visited the location a few days before to discuss insurance fees, etc but the CSA never told me there was a balance due for all of the fees. My biggest mistake was being a repeat Alamo customer and renting a van from the CVG airport location.
Apparently rates and fees are excessive at airport locations. This is a consumer rip off and very deceptive.
Reason of review: Pricing issue.
Monetary Loss: $200.
Preferred solution: Full refund.
Alamo Cons: Representation of charges, Hidden excessive fees.
Location: Hebron, Kentucky
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Comments
Please avoid publishing any personal information and promotional content
We rented from Alamo in FL. GREAT price per day quote - BUT, the final bill had all sorts of fees tacked on.
The fees far exceeded the daily price! BEWARE!!!!!!
Hello,
We're happy to take a look at your rental invoice, and charges, but need some more information. Please email the details of your rental, your name & contact info and the reservation/rental agreement number to Care@Alamo.com.
Include reference #150930-003204 in the subject line of your email. Thank you โMitch, Social Monitoring Coordinator