Anonymous
map-marker Zwolle, Overijssel

FRAUD NICE RENTAL OFFICE

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My American Express card was charged 1567.06 on September 26, 2022. The incident report was on September 29 and my Amex card was charged on September 26 three (3) days BEFORE the incident.

The only damage report I received is about the missing trunk cover with a picture showing the back seats folded down and no trunk cover.

I returned the van with all seats in an upright position.

I have to put our two pieces of luggage in the middle seat since I do not know how to put down the last row of seats.

When we took the van all sets were in an upright position since we were six pax. No trunk cover at all!

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User's recommendation: There is a syndicate operating in the NIce Rental office. Make sure to take pictures inside and outside of the vehicle.

1 comment
Alamo C

I am disappointed to hear about this experience. We’d like to help address this further.

Please email Care(AT)Alamo(DOT)com with the location of rental, rental agreement number, your contact information and the details of your concern so we can look into this more closely.

Thank you! –Chris R.

Pierce V

Flight got canceled

Rude and so disrespectful bad customer service. They ask me to wait and have me on hold for a long time
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Preferred solution: Price reduction

1 comment
Alamo C

We certainly understand the inconvenience that this may cause, Pierce. We strive to take care of all customers in a timely fashion.

If you'd like to speak with us directly about this, please email Care(AT)Alamo(DOT)com with your contact information, rental information and all the details above.

Thank you. – Chad

Anonymous
map-marker Montreal, Quebec

To9 much charges on my statement

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There additions of service on my bill I did not ask for but I have been billed for it.I brought the call filled with petrol but I have been billed for it .and otherd
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User's recommendation: Average

1 comment
Alamo C

Thanks for reaching out about this matter. I regret the inconvenience this has caused.

If you could please email Care(AT)Alamo(DOT)com with the rental location, rental agreement number and all of the details, we would like to look into this further.

We look forward to hearing from you. –Chris R.

Resolved
Ron W Psp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Quebec, Quebec

Resolved: The stuff don't know anything about service

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Updated by user Jun 14, 2022

Company fixed the issue and I have been provided with discount on future orders. I got an apology from the station manager But I think I deserve a 30% of discount due to the days of my tour I lost and all the money lost the time I lost, and the heartache..

Updated by user Jun 14, 2022

Nobody has contact me yet!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Original review Jun 14, 2022
I received a car which is not Defective car, the other car I didn't drove in my life nobody, but nobody did not guide me how to operate the cruse control, where is the exchanging tier, how the lights operates ..how to operate the media. Everything I had to study from the internet
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Loss:
$1
Pros:
  • Nobody
Cons:
  • Customer service at times can be undesirable

Preferred solution: Price reduction

Abigail D Rgs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I got charged on mgcreditcard insurance yesterday I had booked and paid for ,but was still charged for it. even though te reservation was canceled . Please return it to mg card . Thank youu

I was charged insurance even though I had canceled the reservation. I would like to have that returned to my credit card
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Loss:
$60
Pros:
  • Cheap
Cons:
  • Customer service

Preferred solution: Full refund

1 comment
Alamo C

Abigail D Rgs, I apologize that our service did not meet your expectations we would like to look into this further. Please email Care{AT}Alamo(DOT)com with your contact information, your reservation or rental agreement number, and all the details of your experience.

Thanks. –Carol H.

Ron W Seh

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Verified Reviewer
| map-marker Tel Aviv, Tel Aviv

Passing the border to Canada

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I ordered a car threw your company. I suppose to take the car in New York. our trip include passing the border to Canada. Is their any problem with it? I will return the car in JFK airport New York.
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1 comment
Alamo C

Ron W Seh, this is a good question. Vehicles rented in Canada can be driven throughout Canada and the US.

Vehicles rented in the U.S. can be driven throughout the U.S. and Canada. When crossing the border be sure to have your driver's license, passport, and rental agreement at hand.

We look forward to seeing you soon. - Carol H.

Nora G Hnl

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Verified Reviewer
| map-marker Charlotte, North Carolina

Left something in my rental

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I left 2 Ipads in a rental at your HPN Airport location on 03/05/2022 taking a flight to CLT at 6:40am. I left a note that the IPads were in the car. I also called location when I reached Charlotte. I was assured they would be shipped to me via FedEx. Today is 3/10/22 and I've yet to receive them. I'm so upset at this point.
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Preferred solution: My 2 iPads shipped to my residence as promised

User's recommendation: Customer service is TERRIBLE

1 comment
Alamo C

Nora G Hnl, Our offices do their very best to locate left behind items and return them to their rightful owner. You can file a Lost & Found report using the link provided here: http://***/29BwB8l To speak with us email care{at}Alamo[dot]com with: your contact information, the reservation or rental agreement number, the exact rental office location and any other details so we can research this promptly. – Carol H.

Jennifer G Mrd
map-marker Littleton, Colorado

Extremely poor customer service and product

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I used Alamo given it was a small town and lack of available inventory with other companies. After paying for the rental, despite a late flight, I had to wait for my car to be returned and cleaned.

It began snowing on day 3. There was no snow scraper and one of the windshield wipers was broken. When I called customer service they referred me to a local place that was closed. Upon return of the car they "discovered" what looked like a previous date under the rear bumper.

This car had 60,000 miles. With the back up camera and alarm its pretty hard to run over anything and not be aware. There was no evidence of dirt removed on the area it was damaged. I don't routinely look under the car, but renter beware.

The local person was unhelpful when renting and even worse upon return of the car. Would definitely not recommend

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Preferred solution: I would like acknowledgement that this damage under the car is not attributed to me

User's recommendation: Do not rent from Alamo

1 comment
Alamo C

Jennifer G Mrd, we'd like the chance to address this with you directly. Please email care{at}Alamo[dot]com with your contact information, the reservation or rental agreement number, the exact rental office location and any other details so we can research this promptly. – Carol H.

Anonymous
map-marker Dubai, Dubai

A599****a

Hi , May I know is there an office in Slovenia airport because I searched and did not find an office for them on the internet,, thanks
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1 comment
Alamo C

PissedConsumer3558611, Alamo has a location at the Ljubljana Airport in Slovenia. Please visit our domain website alamo(dot)com to browse rates and availability.

We look forward to seeing you soon. - Carol H.

Anonymous
map-marker Niles, Michigan

Unable to add son as driver over phone

Rented car from Alamo South Bend Airport on March 29, 2022. Visiting son in Niles, Michigan.

Became ill and needed to add son as driver to my contract. I started calling Alamo at 2:22 est today. After talking to 6 different representatives at 3 different #'s I was consistently told I had to do in person. I'm sick, running a fever, can't drive and no one else can drive the rental.

I said I can't used it, So please have someone come get it and cancel the rest of the reservation. This representative said they would contact management to get back to me. 7:00 pm, No response. Easily resolved to take license # and add my son, but would not help me.

What did they do with COVID? Not finished with Alamo until resolved, THEN will never rent or recommend their rental service.

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User's recommendation: Read reviews before choosing Alamo

2 comments
Alamo C

Review #3448447, we appreciate it when customers tell us about their experiences. To speak with us further about this, please email care(at)alamo{dot}com with the details above include your name, contact telephone number and email address, exact location, and rental agreement or reservation numbers.

Thank you. –Carol H.

Guest

Don’t be mad at Alamo. All car rental places have strict rules.

They need to see his driver license in person.

If his address is different than yours they need to see proof of his insurance. Finally they need signatures both from you and him confirming this.

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Anonymous
map-marker Addison, Illinois

Return car

I have no other email address to use so I will send it here and hopefully you cam redirect it.

I called ahead of time last night about dropping off the car at 3:30am and I was first told there is no after hours drop off.

But then my call was escalated and I was told there was a night key drop box and to park the car and put the keys in the box.

But upon arrival such was not the case as there was no key drop box at Ronald Reagan National Airport so I parked it under the Alamo sign and left the keys on the driver's seat.

Then I left a note at the Alamo rental desk saying the same as this email.

Please let me know if this was satisfactory as it was the best I could do.

When I rented the car no one gave me any instructions about after hours drop off procedures.

Thank you,

Mark Shea

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1 comment
Alamo C

Review #3326824, when returning after hours at Ronald Reagan follow signs to Enterprise Car Rental Return. Leave keys on the dashboard with the doors unlocked.

The Enterprise location is just a short walk to the terminal. You will be responsible for the vehicle and it's condition until our representatives arrive, the vehicle is checked, and the contract closed.

For further support please email Care[At]Alamo[Dot]Com. - Carol H.

ambrose R

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Company's Bait and Switch Tactic

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I reserved a car with Alamo. The rental was made for the Trieste Airport Italy. Upon arriving at the pick-up location there is no Alamo operation at Trieste Airport. Alamo only has a company sign hung at the Locauto Car Rental operation at this airport. I was told the rental would be handled by Locauto. This was a bait and switch tactic by an American Car Company/Alamo. I'm presuming Alamo receives a percentage of the rental cost. Alamo did not disclose my car reservation would be assigned to a foreign company. Had I know that, I would not have made the reservation. Secondly, I reserved a VW Golf, with a standard transmission. I was told the only vehicle available was a SUV with an automatic transmission. I accepted the vehicle because there was no alternative. This again was a bait and switch tactic. I purchased insurance for the vehicle. Upon returning it to the Locauto Rome Airport site, I was told there were two small scratches on the wheels. And, the insurance I purchased did not cover the scratches. Evidently, Locauto does not provide comprehensive insurance on its rentals. Instead, customers have to purchase four types of insurance: Accident, Body, Glass, Tire, &;;;;;;;;;;;; Undercarriage. So the 150 Euro spent on insurance did not cover Wheel/tire damage.
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Loss:
$282
Cons:
  • Final price was double of initial estimate

Preferred solution: Let the company propose a solution

1 comment
Alamo C

ambrose R., we're happy to review this with you directly. Please email the above details, your contact telephone number, email address, and rental agreement number to Care(At)Alamo{dot}com.

Thank you. - Carol H.

Anonymous
map-marker Ely, England

Complaint condition of hire vichael

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res no 205081**** hire date 13/11/2021 good morning TOY YARIS 90.00 KM VER HARD WORK 1 radiator needing top-up every 2 days screen washer not working warning light on ref over heating after phone call it Athens Enterprise delay of over 1 week to get replacement car we could not go out with this car as i was worried if the car war safe I am looking for refund due to holiday car not up to your normal conditions very bad or your company to represented by GREEK COMPANY with very bad cars Waiting for your reply before I take further Action M G Thompson
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1 comment
Alamo C

PissedConsumer3113001, thank you for your feedback. We'd like to review this with you directly.

Please email the above details, your full name, contact telephone number, email address, and reservation or rental agreement numbers to Care(At)Alamo{dot}com.

Kind regards. - Carol H.

ambrose R

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Extremely pissed off with my Alamo Rental

Updated by user Nov 11, 2021

This mattter has not been resolved. I was given lip-service by Alamo and that service was passed off as customer service.

Original review Oct 03, 2021
I rented a WV Golf with a manual transmission from Alamo at the Trieste Airport. When I arrived there was no one from Alamo at the counter only Alamo's Italian partner Locauto.

Locauto proceeded as if the company was filling in for Alamo. An indeed that was the case, the rental agreement did not mention Alamo. I can only presume that Alamo uses its name to lure in customer for Locauto and in return receives a cut of the fee. I chose Alamo because it was an American compnay and thought I could trust its reputation.
The company told me they did not have a WV Golf, but would give me an SUV with an automatic transmission for the same price.

I purchased collision insurance at the time of the rental. The SUV was a larger vehicle an much more difficult to drive on narrow Italian roads. My wife and I had a wonderful vacation seeing our relatives.
When I returned the vehicle at the Rome Airport, the clerk advised me there were two small scratches on the wheels which the collision insurance did not cover. The small scratches were aethetic in nature, barely perceivable and in no way affected the structural integrety of the wheels.

I later received an additional charge of $290 for the scratches on my credit card.
I asked a friend who works for a local office of a US car rental company about the matter. He advised me the likely reason I was given the larger vehicle is because Locauto needs automatic transmission vehicles in Rome. Most US and Canadian tourists cannot drive a standard transmission. During my rental I spent significantly more for diesel fuel due to the size of the SUV.

So there you have it. Locauto gave me a vehicle they needed in Rome. I drove the vehicle for them to that destination, spent more gas money along the way. Only to be penalized for doing so.

In all likelyhood if I was given the smaller vehicle I rented, the driving would have been easier, my gas cost would have been lower and I would not have scratched the wheels.
Thus far neither Alamo or Locauto has contacted me to resolved the problem. I have only received an acknowledgment of my formal complaint.
View full review
Loss:
$290
Pros:
  • Initial low price
Cons:
  • Final price was double of initial estimate

Preferred solution: Price reduction

User's recommendation: I woudl avoid these two companies at all cost

1 comment
Alamo C

ambrose R ., please email care(At)alamo{Dot}com with your contact information, the reservation or rental agreement number, the exact rental office location and any other details so we can research this promptly. Thank you. – Carol H.

Anonymous
map-marker Burbank, California

Vehicle not available

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I got to Burbank airport on time walk to the rental facility did the process and the man behind the counter asked me what type car was my reservation and I answered full size

So he wrote on my envelope full-size

Got to the parking garage a man got out of a Nissan suv and then I was told the car was not available but he man said the Nissan was available for the same price I answer the price was not a problem is the space.

His answer was its much bigger space, so I just take the man word.

Big mistake in order to fit 4 full-size adults was impossible the space in between the front and rear seats is so limited that a person with long legs driving will make it impossible for a large individual to seat behind the driver's seat.

A large person in the passenger seat will have to adjust the seat half way forward and so close to the windshield just to have another person sat on the rear seat.

At the end the other two friends was force to use a different method of transportation.

When the plan was to travel tougher.

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Pros:
  • Initial low price

User's recommendation: Don’t let the dispatch employee convence you to take a different vehicle at less you try it

1 comment
Alamo C

PissedConsumer3029667, we're disappinted to hear our service did not meet your expectations this time around. At your convenience, please email care(At)alamo{Dot}com with your full name, contact information, the reservation or rental agreement number, the exact rental office location and any other details so we can research this promptly.

Thank you. – Carol H.