Alamo
Reviews and Complaints
FRAUD NICE RENTAL OFFICE
My American Express card was charged 1567.06 on September 26, 2022. The incident report was on September 29 and my Amex card was charged on September 26 three (3) days BEFORE the incident.
The only damage report I received is about the missing trunk cover with a picture showing the back seats folded down and no trunk cover.
I returned the van with all seats in an upright position.
I have to put our two pieces of luggage in the middle seat since I do not know how to put down the last row of seats.
When we took the van all sets were in an upright position since we were six pax. No trunk cover at all!
User's recommendation: There is a syndicate operating in the NIce Rental office. Make sure to take pictures inside and outside of the vehicle.
Flight got canceled
Preferred solution: Price reduction
To9 much charges on my statement
User's recommendation: Average
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Verified Reviewer | Quebec, QuebecResolved: The stuff don't know anything about service
Company fixed the issue and I have been provided with discount on future orders. I got an apology from the station manager But I think I deserve a 30% of discount due to the days of my tour I lost and all the money lost the time I lost, and the heartache..
Nobody has contact me yet!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
- Nobody
- Customer service at times can be undesirable
Preferred solution: Price reduction
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Verified ReviewerI got charged on mgcreditcard insurance yesterday I had booked and paid for ,but was still charged for it. even though te reservation was canceled . Please return it to mg card . Thank youu
- Cheap
- Customer service
Preferred solution: Full refund
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Verified Reviewer | Tel Aviv, Tel AvivPassing the border to Canada
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Verified Reviewer | Charlotte, North CarolinaLeft something in my rental
Preferred solution: My 2 iPads shipped to my residence as promised
User's recommendation: Customer service is TERRIBLE
Extremely poor customer service and product
I used Alamo given it was a small town and lack of available inventory with other companies. After paying for the rental, despite a late flight, I had to wait for my car to be returned and cleaned.
It began snowing on day 3. There was no snow scraper and one of the windshield wipers was broken. When I called customer service they referred me to a local place that was closed. Upon return of the car they "discovered" what looked like a previous date under the rear bumper.
This car had 60,000 miles. With the back up camera and alarm its pretty hard to run over anything and not be aware. There was no evidence of dirt removed on the area it was damaged. I don't routinely look under the car, but renter beware.
The local person was unhelpful when renting and even worse upon return of the car. Would definitely not recommend
Preferred solution: I would like acknowledgement that this damage under the car is not attributed to me
User's recommendation: Do not rent from Alamo
A599****a
Unable to add son as driver over phone
Rented car from Alamo South Bend Airport on March 29, 2022. Visiting son in Niles, Michigan.
Became ill and needed to add son as driver to my contract. I started calling Alamo at 2:22 est today. After talking to 6 different representatives at 3 different #'s I was consistently told I had to do in person. I'm sick, running a fever, can't drive and no one else can drive the rental.
I said I can't used it, So please have someone come get it and cancel the rest of the reservation. This representative said they would contact management to get back to me. 7:00 pm, No response. Easily resolved to take license # and add my son, but would not help me.
What did they do with COVID? Not finished with Alamo until resolved, THEN will never rent or recommend their rental service.
User's recommendation: Read reviews before choosing Alamo
Return car
I have no other email address to use so I will send it here and hopefully you cam redirect it.
I called ahead of time last night about dropping off the car at 3:30am and I was first told there is no after hours drop off.
But then my call was escalated and I was told there was a night key drop box and to park the car and put the keys in the box.
But upon arrival such was not the case as there was no key drop box at Ronald Reagan National Airport so I parked it under the Alamo sign and left the keys on the driver's seat.
Then I left a note at the Alamo rental desk saying the same as this email.
Please let me know if this was satisfactory as it was the best I could do.
When I rented the car no one gave me any instructions about after hours drop off procedures.
Thank you,
Mark Shea
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Verified ReviewerCompany's Bait and Switch Tactic
- Final price was double of initial estimate
Preferred solution: Let the company propose a solution
Complaint condition of hire vichael
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Verified ReviewerExtremely pissed off with my Alamo Rental
This mattter has not been resolved. I was given lip-service by Alamo and that service was passed off as customer service.
Locauto proceeded as if the company was filling in for Alamo. An indeed that was the case, the rental agreement did not mention Alamo. I can only presume that Alamo uses its name to lure in customer for Locauto and in return receives a cut of the fee. I chose Alamo because it was an American compnay and thought I could trust its reputation.
The company told me they did not have a WV Golf, but would give me an SUV with an automatic transmission for the same price.
I purchased collision insurance at the time of the rental. The SUV was a larger vehicle an much more difficult to drive on narrow Italian roads. My wife and I had a wonderful vacation seeing our relatives.
When I returned the vehicle at the Rome Airport, the clerk advised me there were two small scratches on the wheels which the collision insurance did not cover. The small scratches were aethetic in nature, barely perceivable and in no way affected the structural integrety of the wheels.
I later received an additional charge of $290 for the scratches on my credit card.
I asked a friend who works for a local office of a US car rental company about the matter. He advised me the likely reason I was given the larger vehicle is because Locauto needs automatic transmission vehicles in Rome. Most US and Canadian tourists cannot drive a standard transmission. During my rental I spent significantly more for diesel fuel due to the size of the SUV.
So there you have it. Locauto gave me a vehicle they needed in Rome. I drove the vehicle for them to that destination, spent more gas money along the way. Only to be penalized for doing so.
In all likelyhood if I was given the smaller vehicle I rented, the driving would have been easier, my gas cost would have been lower and I would not have scratched the wheels.
Thus far neither Alamo or Locauto has contacted me to resolved the problem. I have only received an acknowledgment of my formal complaint.
- Initial low price
- Final price was double of initial estimate
Preferred solution: Price reduction
User's recommendation: I woudl avoid these two companies at all cost
Vehicle not available
I got to Burbank airport on time walk to the rental facility did the process and the man behind the counter asked me what type car was my reservation and I answered full size
So he wrote on my envelope full-size
Got to the parking garage a man got out of a Nissan suv and then I was told the car was not available but he man said the Nissan was available for the same price I answer the price was not a problem is the space.
His answer was its much bigger space, so I just take the man word.
Big mistake in order to fit 4 full-size adults was impossible the space in between the front and rear seats is so limited that a person with long legs driving will make it impossible for a large individual to seat behind the driver's seat.
A large person in the passenger seat will have to adjust the seat half way forward and so close to the windshield just to have another person sat on the rear seat.
At the end the other two friends was force to use a different method of transportation.
When the plan was to travel tougher.
- Initial low price
User's recommendation: Don’t let the dispatch employee convence you to take a different vehicle at less you try it
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I am disappointed to hear about this experience. We’d like to help address this further.
Please email Care(AT)Alamo(DOT)com with the location of rental, rental agreement number, your contact information and the details of your concern so we can look into this more closely.
Thank you! –Chris R.