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1.5
Details
On Feb 22, 2019; I submitted a letter to Enterprise Holding Incorporated (EHI) regarding the adjust made but not receiving the refunded amount. I called every day. No one wanted to assist me was told every call for over ten times THE MANAGER AT THE JACKSONVILLE AIRPORT...
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1 comment
AlamoCares
#1663596

Review #1495818, We’ve noted your comments and would like to have the opportunity to look into this for you. Please send us a detailed email to Care@Alamo.com include the exact rental location, your contact telephone number, your claims, rental agreement or reservation numbers and any further information regarding your experience with us.

We look forward to hearing from you. Regards, Carol H.

Review
#1495818 Review #1495818 is a subjective opinion of poster.
Service
Alamo Car Rental
Cons
  • Lack of effective communication
Reason of review
Problems with payment
Loss
$200
Preferred solution
Let the company propose a solution
1.2
Details
Alamo airport manager in JACKSONVILLE, FLORIDA...service sucks and the management will not return any calls. I am not going to stop until I get results. I work in retail and the customer service truly is deplorable.
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1 comment
AlamoCares
#1649682

Review #1474407, We’ve noted your comments and would like to have the opportunity to look into this for you. Please send us a detailed email to Care@Alamo.com include the exact rental location, your contact telephone number, your claims, rental agreement or reservation numbers and any further information regarding your experience with us.

We look forward to hearing from you.

Regards, Carol H. Social Monitoring

Review
#1474407 Review #1474407 is a subjective opinion of poster.
Service
Alamo Manager
Cons
  • Rude and unhelpful
  • Management not corporation
Reason of review
Problems with payment
Loss
$200
Preferred solution
Full refund
1.4
Details
Had a reservation at Budget from Jan 9-Feb21. When I got to the rental counter the line for Budget had 15 people ahead of me so I walked over to the Alamo counter which was empty , showed them my reservation and price and they did their best to match it. Today is...
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2 comments
AlamoCares
#1649680

Review #1470425, Thank you for your review. We’ve noted your comments and would like to have the opportunity to look into this for you.

Please send us a detailed email to Care@Alamo.com include the exact rental location, your contact telephone number, your claims, rental agreement or reservation numbers and any further information regarding your experience with us. We look forward to hearing from you.

Regards, Carol H. Social Monitoring

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Review
#1470425 Review #1470425 is a subjective opinion of poster.
Service
Rentalcars Car Rental Booking
Cons
  • Extremely unhlepful customer service
Reason of review
Poor customer service
Loss
$500
Preferred solution
Let the company propose a solution
Tags
  • Southwest Florida Airport
I was told this morning that I could not rent from Alamo any longer because I did not pass the Enterprise Background check. So what happens to all my Alamo points? Information that would have been useful YESTERDAY.
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1 comment
AlamoCares
#1626794

Review #1443660, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers.

We would like to speak with you further. Please email ehiescalationscc@mailca.custhelp.com with your contact information, exact rental office location, rental contract information and the details above so we can address this.

Thank you. – Carol H.

Review
#1443660 Review #1443660 is a subjective opinion of poster.
Service
Alamo Car Rental
Reason of review
Poor customer service
1.4
Details
We rented a car from Oakland and returned it on Jan 1st. Just prior to entering the gate, realized that we left our camera in the storage box in between the front two seats. We called immediately, but ofcourse, could not get in touch with anyone because we were on hold...
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1 comment
AlamoCares
#1626795

Review # #1440701, we appreciate it when customers tell us about their experiences and we recognize how disappointing this must be for you. We would like to look into this further for you.

Please email ehiescalationscc@mailca.custhelp.com with your contact information, exact rental office location, rental contract information and the details above so we can address this situation.

Thank you. – Carol H.

Review
#1440701 Review #1440701 is a subjective opinion of poster.
Service
Alamo Car Rental
Cons
  • Extremely unhlepful customer service
  • How i was treated
Reason of review
Poor customer service
Loss
$600
Preferred solution
Please keep our item we left in the car and we can have someone pick it up.
Tags
  • Bad Customer Experience
3.8
Details
I rented a car from Dec 13th to Dec 21th in Miami Int Airport. The number of confirmation was 1303000640. When my husband returned the car, the Alamo personal didn't ask for the car's key. The car was a hybrid fussion and it didn't need the key to turn on. That's why...
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3 comments
AlamoCares
#1626790

Ms. Suarez, Thanks for your feedback.

We appreciate it when customers tell us about their experiences. I have forwarded your comments to our Miami Upper management. Notes in your contract indicate that they have reviewed your concern.

For your records my incident id is 31492612. Respectfully, Carol

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Review
#1433416 Review #1433416 is a subjective opinion of poster.
Service
Alamo Car Rental
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$250
Preferred solution
I want to return the key and they give me the money back
1.0
Details
We booked and paid for our car through Thomas Cook travel agents, we collected our car from Alamo (Florida airport) and handed the car back on due return date in perfect condition yet Alamo has taken £192 from my Visa account with no contact whatsoever with me about...
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2 comments
AlamoCares
#1589365

InsistentMojaveRattlesnake340, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers.

We would like to speak with you further. Please email ehiescalationscc@mailca.custhelp.com with your contact information, exact rental office location, rental contract information and the details above so we can address this.

Thank you. – Carol H.

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Review
#1360969 Review #1360969 is a subjective opinion of poster.
Cons
  • That they took money from my cc without my knowledge
Reason of review
Problems with payment
Loss
$255
Preferred solution
Full refund
1.0
Details
The woman who was guiding me to the car was being extremely racist, asking me questions such as " Do you speak english?" in a mocking tone, and not guiding us the properly to our car nor did she give us any instructions
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1 comment
AlamoCares
#1549915

Thank you for your review. We appreciate it when customers tell us about their experiences and we would like to speak with you further.

Please email ehiescalationscc@mailca.custhelp.com with your contact telephone number, email address, the exact rental office location, rental agreement or reservation information and the details above so we can address this situation.

Thank you. – Carol H.

Review
#1338025 Review #1338025 is a subjective opinion of poster.
Service
Alamo Customer Care
Reason of review
Poor customer service
1.0
Details
I made a reservation, for a suburban, for a trip i was planning. I received two emails five minutes apart with the same confirmation number and I checked my credit card on line. I was billed twice. I called Alamo to question emails and my billing. The employee...
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1 comment
AlamoCares
#1545597

Review #1319596, we appreciate it when customers tell us about their experiences. We would like to speak with you further.

Please email ehiescalationscc@mailca.custhelp.com with your contact information, exact rental office location, rental contract information and the details above so we can address this situation.

Thank you. – Carol H.

Review
#1319596 Review #1319596 is a subjective opinion of poster.
Service
Alamo Car Rental
Tags
  • Bad car rental company USA
Resolved

Update by user Sep 17, 2018

Alamo paid refund.

Original review posted by user Jul 31, 2018

Confirm Number 1837753388 or 1836836901 9 Day Rental beginning Sunday April 29, 2018. To Who It May Concern My agreement with Alamo stated that my wife was entitled to drive the vehicle without an additional charge. The desk person at the airport...
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1 comment
AlamoCares
#1545599

SpiritualPolarBear528, We’ve noted your comments and would like to have the opportunity to look into this for you. Please send us a detailed email to ehiescalationscc@mailca.custhelp.com include the exact rental location, your contact telephone number, your claims, rental agreement or reservation numbers and any further information regarding your experience with us.

We look forward to hearing from you.

Regards, Carol H. Social Monitoring

Review
#1317441 Review #1317441 is a subjective opinion of poster.
Reason of review
Pricing issue
Loss
$100
Preferred solution
Price reduction