Your own site says that as long as I purchase third party liability insurance from a Mexican insurance company, I have the right to use that insurance for my rental. Yet I was denied a car after presenting proof of that insurance at the counter in San Jose Del Cabo Airport (SJD). This cost me several hours and a lot more money to eventually secure a car from a competitor.
How can I file a formal complaint against SJD site and get Alamo corporate to respond to this as I represent a travel group with over 700 members that frequently travel to SJD and will want to get a response on this for future reference.
This person wrote the review because of problem with delivery at Alamo and attached a photo. Reviewer claimed that he or she lost $300 and wants Alamo to issue a full refund.
The most disappointing in user's experience was customer service, being induced to error, representation of charges and jacked up rate. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.