Alamo not honoring their own requirements for Mexican 3rd party liability insurance
Your own site says that as long as I purchase third party liability insurance from a Mexican insurance company, I have the right to use that insurance for my rental. Yet I was denied a car after presenting proof of that insurance at the counter in San Jose Del Cabo Airport (SJD). This cost me several hours and a lot more money to eventually secure a car from a competitor.
How can I file a formal complaint against SJD site and get Alamo corporate to respond to this as I represent a travel group with over 700 members that frequently travel to SJD and will want to get a response on this for future reference.
More Review Details
|Discounts and Special Offers|
|Product or Service Quality|
What I liked
What I disliked
- Customer service
- Being induced to error
- Representation of charges
- Jacked up rate
- Customer service added charges
- Reason of review:
- Problem with delivery
- Preferred solution:
- Full refund
- Monetary loss:
- Product or service
- Insurance Coverage
- Review category
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