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Rented a car here and the Branch Manager Jamie Wilson was a ***. Made reservation and when I got there they didn't have my vehicle size.

Told me a had to pay the difference. For upgrade. Told me I don't know what you are use to but this how we do it. If they didnt have the car then they should have upgraded me for free.

Enterprise does. again Alamo!

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Thank you for bringing this to our attention. Please send us a detailed email to with complete details such as: contact information and reservation/rental agreement number.

As customer service is of the utmost importance, we would like to look further into this situation for you. Thanks for posting and we look forward to hearing from you soon.

Reference #151014-003762. -Tatiana

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