Product: Alamo Customer Care Clear all filters (12 of 12 reviews match)
Filter by rating
filters
Seller:
Show
State:
Show
City:
Show
Product:
1.0
Details
The woman who was guiding me to the car was being extremely racist, asking me questions such as " Do you speak english?" in a mocking tone, and not guiding us the properly to our car nor did she give us any instructions
View full review
1 comment
AlamoCares
#1549915

Thank you for your review. We appreciate it when customers tell us about their experiences and we would like to speak with you further.

Please email ehiescalationscc@mailca.custhelp.com with your contact telephone number, email address, the exact rental office location, rental agreement or reservation information and the details above so we can address this situation.

Thank you. – Carol H.

Review
#1338025 Review #1338025 is a subjective opinion of poster.
Service
Alamo Customer Care
Reason of review
Poor customer service
2.0
Details
I had a reservation for a funeral. I got off work to pick up the rental, but the rep. looked at my license and noticed Chattanooga was typed (Chatta.) She said they had fraud problems in the last days. What I found odd was she rented to me about 3 weeks ago with the...
View full review
1 comment
AlamoCares
#1460942

Review #1228365,We’ve noted your comments and would like to have the opportunity to look into this for you. Please send us a detailed email to ehiescalationscc@mailca.custhelp.com include the exact rental location, your contact telephone number, your claims, rental agreement or reservation numbers and any further information regarding your experience with us.We look forward to hearing from you.Regards,Carol H.Social Monitoring

Review
#1228365 Review #1228365 is a subjective opinion of poster.
Service
Alamo Customer Care
Reason of review
Poor customer service
3.3
Details
We don’t usually use Alamo because of poor customer service I may have to avoid them again unless they get their act together this was at the Ft Lauderdale airport not a super busy area. I applied for a replacement with my state let’s see how long this takes totally...
View full review
1 comment
AlamoCares
#1397245

Review #1138301, thanks for contacting us about this. Our offices do their very best to locate left behind items and return them to their rightful owner.

You can file a Lost & Found report, view items found, and make a claim for found items using the link provided here. http://bit.ly/29XDqVe - Carol H.

Review
#1138301 Review #1138301 is a subjective opinion of poster.
Service
Alamo Customer Care
Reason of review
Poor customer service
I was overcharged at the Nashville Airport Alamo location, tried to resolve the issue without success, was abused and threatened by employees (to the point I called the police) and recently, after 2 months, the overcharge was reversed. Found out today when I arrived...
View full review
2 comments
Anonymous
#1376347

Your title says Enterprise, but you talk about Alamo. You would be on my "do not rent" list as well.

View more comments
Review
#1108240 Review #1108240 is a subjective opinion of poster.
Service
Alamo Customer Care
Reason of review
Unjustly placed on DO NOT RENT list
Loss
$5000
Preferred solution
Remove me from the do not rent list since I was placed on it in retaliation for calling the police on an employee and submitting a legitimate fee dispute. Estimated cost for time, trouble ,attorney.
3.1
Details
Totally disappointed with Alamo as I left my mobile by accident in the rental vehicle on 17th September 2017. I have reported it and have a reference number, but have one reply from their customer service. I have hounded them daily since returning to the UK. But they...
View full review
1 comment
AlamoCares
#1373186

Hello, Review #1104818! Thanks for your feedback.

Our offices do their very best to locate left behind items and return them to their rightful owners. You can file a Lost & Found report and view items that have been located using the link provided here. http://bit.ly/29BwB8l

For our assistance, please email a detailed description of your misplaced item to care@enterprise.com include your contact telephone number, exact rental office location, and rental agreement or reservation number.

Thank you! - Carol H.

Review
#1104818 Review #1104818 is a subjective opinion of poster.
Service
Alamo Customer Care
Pros
  • Selection of cars
Cons
  • Service
Reason of review
Poor customer service
Loss
$674
Preferred solution
Let the company propose a solution
1.0
Details
The website for Alamo lost and found DOES NOT HAVE MY AIRPORT LISTED IN FLORIDA!!! Seriously?? There are three and we ALL know alamo is located at more than three airports in Florida. Sooooo.....I had to leave my claim in some general mailbox ***. I am beyond furious...
View full review
1 comment
AlamoCares
#1356520

Review #1082030,

Weve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalationscc@mailca.custhelp.com include the exact rental location, your contact telephone number, your rental agreement or reservation numbers and any further information regarding your experience with us.

We look forward to hearing from you.

Regards,

Carol H.

Social Monitoring

Review
#1082030 Review #1082030 is a subjective opinion of poster.
Service
Alamo Customer Care
Cons
  • No customer service return call or contact
Reason of review
Poor customer service
Loss
$30
Preferred solution
Deliver product or service ordered
4.2
Details
I usually rent from Alamo on my trips - not because I've been blown away by the rental experience, but because they typically have the lower rates of the major car rental companies. And lets's face it, there is almost no difference between the majors. Recently I left...
View full review
1 comment
AlamoCares
#1341952

anonymous,

Thanks for taking the time to share your great rental experience with us! We're so glad to hear your keys were located quickly and returned to you.

We'll be sure to pass this along to our team at MCO.

See you next time! - Carol H.

Review
#1061042 Review #1061042 is a subjective opinion of poster.
Service
Alamo Customer Care
Pros
  • Entire process
Reason of review
Good customer service
I have a item in lost and found which Alamo has located and given me a number for, but I am unable to speak to anyone regarding the item in Lost and Found. I am completely unable to speak to anyone in car rental location either. I have literally tried for days to reach...
View full review
1 comment
AlamoCares
#1279194

anonymous review #992192,

We’ve noted your comments and we would like to have the opportunity to assist you. Please send us a detailed email to ehiescalationscc@mailca.custhelp.com include the exact rental location, your contact telephone number, your rental agreement or reservation numbers and any further information regarding your experience with us.

We look forward to hearing from you.

Regards,

Carol H.

Social Monitoring

Review
#992192 Review #992192 is a subjective opinion of poster.
Service
Alamo Customer Care
Reason of review
Poor customer service
This is my first experience with Alamo and it will be my last. I rented a car at Albuquerque airport and when I returned the car, they did the usual checklist to assure the car was not damaged. Well they don't have "returned keys" on their check list. After going...
View full review
1 comment
AlamoCares
#1237721

anonymous,

Thank you for your feedback.

I would like to help.

Please email care@alamo.com with the exact rental location, your contact information, claims, rental agreement or reservation number and any other details.

Please include reference number 161107-003909 in the subject line of your email. Thank you.

Sincerely,

Carol H. Social Monitoring Coordinator

Review
#944740 Review #944740 is a subjective opinion of poster.
Service
Alamo Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Contact Alamo Customer Service

Mailing Address:
Alamo
Clayton, Missouri 63114
United States
Phone:
(800) 445-5664
All Alamo Contacts

Alamo Reviews

  1. 63 reviews
  2. 19 reviews
  3. 13 reviews
  4. 7 reviews
  5. 1 review
Alamo reviews

Alamo in Suitland, Maryland - Arrested for grand larceny:steal motor vehicle

2.1
Details
Alamo (enterprise) had me arrested today for on charges of grand larceny when I not only had a paid contract but brought the vehicle back the next day (just over 36 hours later). I have an arraignment tomorrow but would be interested to know if this is a habit they have when customers have paid and received a contract for a vehicle. I am attaching my contract and will upload the video if possible. THIS IS WRONG AND SHOULD BE STOPPED! It was not for any kind of saftey or legal reason it was just because the manager was trying to cover up the fact that there was no one on the job for over two hours.i can't attach my copy of the contract but it will be added later after i figure out how to convert it.
View full review
Review
#907408 Review #907408 is a subjective opinion of poster.
Service
Alamo Customer Care
Reason of review
Poor customer service
Preferred solution
termination of the employees responsible and punitive damages