Product: Alamo Customer Care Clear all filters (0 of 12 reviews match)
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The woman who was guiding me to the car was being extremely racist, asking me questions such as " Do you speak english?" in a mocking tone, and not guiding us the properly to our car nor did she give us any instructions
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AlamoCares
AlamoCares

Thank you for your review. We appreciate it when customers tell us about their experiences and we would like to speak with you further. Please email ehiescalationscc@mailca.cu...

1.0
Product
Alamo Customer Care
#1338025
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I had a reservation for a funeral. I got off work to pick up the rental, but the rep. looked at my license and noticed Chattanooga was typed (Chatta.) She said they had fraud problems in the last days. What I found odd was she rented to me about 3 weeks ago with the...
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AlamoCares
AlamoCares

Review #1228365,We’ve noted your comments and would like to have the opportunity to look into this for you. Please send us a detailed email to ehiescalationscc@mailca.custhelp...

2.0
Product
Alamo Customer Care
#1228365
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We don’t usually use Alamo because of poor customer service I may have to avoid them again unless they get their act together this was at the Ft Lauderdale airport not a super busy area. I applied for a replacement with my state let’s see how long this takes totally...
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AlamoCares
AlamoCares

Review #1138301, thanks for contacting us about this. Our offices do their very best to locate left behind items and return them to their rightful owner. You can file a Lost &...

3.3
Product
Alamo Customer Care
#1138301
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I was overcharged at the Nashville Airport Alamo location, tried to resolve the issue without success, was abused and threatened by employees (to the point I called the police) and recently, after 2 months, the overcharge was reversed. Found out today when I arrived...
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Anonymous
Anonymous

Your title says Enterprise, but you talk about Alamo. You would be on my "do not rent" list as well.

EnterpriseCares
EnterpriseCares

Review #118240, we would like to speak with you further. Please email ehiescalationscc@mailca.custhelp.com with your contact information, exact rental office location, rental...

Product
Alamo Customer Care
#1108240
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Totally disappointed with Alamo as I left my mobile by accident in the rental vehicle on 17th September 2017. I have reported it and have a reference number, but have one reply from their customer service. I have hounded them daily since returning to the UK. But they...
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AlamoCares
AlamoCares

Hello, Review #1104818! Thanks for your feedback. Our offices do their very best to locate left behind items and return them to their rightful owners. You can file a Lost & Fo...

3.1
Product
Alamo Customer Care
I liked
  • Selection of cars
I didn't like
  • Service
#1104818
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The website for Alamo lost and found DOES NOT HAVE MY AIRPORT LISTED IN FLORIDA!!! Seriously?? There are three and we ALL know alamo is located at more than three airports in Florida. Sooooo.....I had to leave my claim in some general mailbox ***. I am beyond furious...
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AlamoCares
AlamoCares

Review #1082030, Weve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalationscc@mail...

1.0
Product
Alamo Customer Care
I didn't like
  • No customer service return call or contact
#1082030
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I usually rent from Alamo on my trips - not because I've been blown away by the rental experience, but because they typically have the lower rates of the major car rental companies. And lets's face it, there is almost no difference between the majors. Recently I left...
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AlamoCares
AlamoCares

anonymous, Thanks for taking the time to share your great rental experience with us! We're so glad to hear your keys were located quickly and returned to you. We'll be sure t...

4.2
Product
Alamo Customer Care
I liked
  • Entire process
#1061042
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I have a item in lost and found which Alamo has located and given me a number for, but I am unable to speak to anyone regarding the item in Lost and Found. I am completely unable to speak to anyone in car rental location either. I have literally tried for days to reach...
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AlamoCares
AlamoCares

anonymous review #992192, We’ve noted your comments and we would like to have the opportunity to assist you. Please send us a detailed email to ehiescalationscc@mailca.custhel...

Product
Alamo Customer Care
#992192
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This is my first experience with Alamo and it will be my last. I rented a car at Albuquerque airport and when I returned the car, they did the usual checklist to assure the car was not damaged. Well they don't have "returned keys" on their check list. After going...
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AlamoCares
AlamoCares

anonymous, Thank you for your feedback. I would like to help. Please email care@alamo.com with the exact rental location, your contact information, claims, rental agreement o...

Product
Alamo Customer Care
#944740
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Alamo (enterprise) had me arrested today for on charges of grand larceny when I not only had a paid contract but brought the vehicle back the next day (just over 36 hours later). I have an arraignment tomorrow but would be interested to know if this is a habit they...
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2.1
Product
Alamo Customer Care
#907408
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