Product: Alamo Car Rental Booking Clear all filters (0 of 11 reviews match)
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Alamo did not honor my reservation. Called to understand their policy on not fulfilling reservations. I was told it was not really their problem. I was told I was required to receive why I didn’t get my car. Customer support said I would get a call back on why...
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AlamoCares
AlamoCares

Review #1206094,We’ve noted your comments and would like to have the opportunity to look into this for you. Please send us a detailed email to ehiescalationscc@mailca.custhelp...

1.0
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Alamo Car Rental Booking
#1206094
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As usual I opted out of the insurance Alamo offers. The agent, I believe her name was Latosha (RA#938579707) didn't acknowledge that I opted out, she just asked it I wanted basic or full. I said basic thinking it was something new. When I saw the receipt I asked why...
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AlamoCares
AlamoCares

Mr. Ousley, we appreciate your feedback. Please be assured that it is never our intention to disappoint a customer. Our policies are in place for your safety as well as for ...

4.1
Product
Alamo Car Rental Booking
I liked
  • I like the price and location
I didn't like
  • Customer service at times can be undesirable
#1177910
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Alamo should not accept cards to reserve a vehicle that you have no intention of accepting when a person is in front of the rental agent 1000 + miles from home! In addition, the staff at the Tampa airport location was extremely unhelpful, rude & dismissive. Although I...
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AlamoCares
AlamoCares

Bulldog61, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to speak...

1.0
Product
Alamo Car Rental Booking
I didn't like
  • Customer service sucks
  • How i was treated
#1170928
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This is my first ever complaint online but this situation has me fuming. Alamo showed me they care zippo about customer care. Last year I rented numerous vehicles for a total of 11 weeks. Sure some experiences don't go smooth but this is by far the worst service I...
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AlamoCares
AlamoCares

Review #1091349, Thank you for your review and comments. We would like to speak with you further. Please email ehiescalationscc@mailca.custhelp.com with your contact informat...

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Alamo Car Rental Booking
#1091349
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Alamo - Paid $184 not to drive one of their cars

Wife was flying to Chicago so I rented a car through Alamo. $253 for 8 days paid in advance. Wife missed her flight so I called them up & cancelled the car. They called it a noshow & only refunded me $69. So basically I got charged for 5 days of rental on a car I didn't even see. #alamosucks
2.2
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Additional Fees
Additional Services
Billing Practices
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Discounts and Special Offers
Diversity of Products or Services
Insurance Quality
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Price Affordability
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Product
Alamo Car Rental Booking
#1059408
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I had reserved a compact car online at DTW airport and told when booking with a live Alamo rep that it was $91 + insurance for the three days (awesome!!), and to have $177 open on my credit card for a deposit. I was happy about those prices. First time ever at Alamo at...
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AlamoCares
AlamoCares

anonymous Review #1046965, We’ve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalat...

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Alamo Car Rental Booking
#1046965
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The car was filthy, the seats were all stained, I had to stop the car to clean the inside of the windshield because it had horrible glare because it was so dirty, and there were papers on the floor. This car had obviously never been cleaned when it was last returned. I will never rent from Alamo...
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1.0
Product
Alamo Car Rental Booking
I didn't like
  • How i was treated
  • Dirty vehicle
  • Deceptive promotion
#896781
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I reserved a car at the Des Moines Airport for 6am on a Saturday.I arrived at 5:50am, I was early and thought at 6am someone would be there... I waited until 6:05am and no one showed up, even tho their hours are 6am to open.... I called the 877 number and the...
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AlamoCares
AlamoCares

Des Moines, customer service and satisfaction are very important to us at Alamo. I would like to follow up with you. Please email me at care@alamo.com with the complete detail...

1.1
Product
Alamo Car Rental Booking
#850969
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When I called Priceline to say their Alamo reservation was never honored and I need deposit back, Priceline says sure, after they call Alamo and confirm the story. Somehow they get a hold of a live person at the DCA office, who says....and I'm not kidding...oh yeah,...
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AlamoCares
AlamoCares

Anonymous/Atlanta Georgia, customer service and satisfaction are very important to us at Alamo. I would like to follow up with you. Please email me at care@alamo.com with the ...

1.1
Product
Alamo Car Rental Booking
I didn't like
  • No car no service
#849300
Reply to reviews
What follows is a copy of an email I will send to Alamo. It explains the nature of complaints I have that have soured my experience with Alamo rentals "Hello, I am emailing with some disputes to my bill for reservation no. _____ . While many aspects of my bill appear...
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AlamoCares
AlamoCares

ws9119, customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please email me at care@alamo.com with the complete detai...

AlamoCares
AlamoCares

Please see email requesting a phone number for further assistance reference number is 141124-001318. -Tatiana

Product
Alamo Car Rental Booking
#561431
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