Product: Alamo Car Rental Booking Clear all filters (11 of 11 reviews match)
Filter by rating
filters
Seller:
Show
State:
Show
City:
Show
Product:
1.0
Details
Alamo did not honor my reservation. Called to understand their policy on not fulfilling reservations. I was told it was not really their problem. I was told I was required to receive why I didn’t get my car. Customer support said I would get a call back on why...
View full review
1 comment
AlamoCares
#1446042

Review #1206094,We’ve noted your comments and would like to have the opportunity to look into this for you. Please send us a detailed email to ehiescalationscc@mailca.custhelp.com include the exact rental location, your contact telephone number, your reservation numbers and any further information regarding your experience with us.We look forward to hearing from you.Regards,Carol H.

Review
#1206094 Review #1206094 is a subjective opinion of poster.
Service
Alamo Car Rental Booking
Reason of review
Order processing issue
4.1
Details
As usual I opted out of the insurance Alamo offers. The agent, I believe her name was Latosha (RA#938579707) didn't acknowledge that I opted out, she just asked it I wanted basic or full. I said basic thinking it was something new. When I saw the receipt I asked why...
View full review
1 comment
AlamoCares
#1425241

Mr. Ousley, we appreciate your feedback.

Please be assured that it is never our intention to disappoint a customer. Our policies are in place for your safety as well as for loss prevention and risk management reasons. This policy helps keep costs and rates low. If you'd like to speak with us further, please email ehiescalationscc@mailca.custhelp.com include the exact rental location, your contact telephone number, your claims, rental agreement or reservation numbers and any further information regarding your experience with us.

Thank you. - Carol Hl.

Review
#1177910 Review #1177910 is a subjective opinion of poster.
Service
Alamo Car Rental Booking
Pros
  • I like the price and location
Cons
  • Customer service at times can be undesirable
Reason of review
Poor customer service
Preferred solution
No solution needed. Work in the customer service industry myself. The agent should have been more attentive.
1.0
Details
Alamo should not accept cards to reserve a vehicle that you have no intention of accepting when a person is in front of the rental agent 1000 + miles from home! In addition, the staff at the Tampa airport location was extremely unhelpful, rude & dismissive. Although I...
View full review
1 comment
AlamoCares
#1420076

Bulldog61, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers.

We would like to speak with you further. Please email ehiescalationscc@mailca.custhelp.com with your contact information, exact rental office location, rental contract information and the details above so we can address this.

Thank you. – Carol H.

Review
#1170928 Review #1170928 is a subjective opinion of poster.
Service
Alamo Car Rental Booking
Cons
  • How i was treated
  • Customer service sucks
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Alamo rude Customer Service
This is my first ever complaint online but this situation has me fuming. Alamo showed me they care zippo about customer care. Last year I rented numerous vehicles for a total of 11 weeks. Sure some experiences don't go smooth but this is by far the worst service I...
View full review
1 comment
AlamoCares
#1364549

Review #1091349,

Thank you for your review and comments. We would like to speak with you further.

Please email ehiescalationscc@mailca.custhelp.com with your contact information, exact rental office location, rental contract information and the details above so we can address this situation.

Thank you. Carol H.

Review
#1091349 Review #1091349 is a subjective opinion of poster.
Service
Alamo Car Rental Booking
Reason of review
Pricing issue

Alamo - Paid $184 not to drive one of their cars

2.2
Details
Wife was flying to Chicago so I rented a car through Alamo. $253 for 8 days paid in advance. Wife missed her flight so I called them up & cancelled the car. They called it a noshow & only refunded me $69. So basically I got charged for 5 days of rental on a car I didn't even see. #alamosucks
View full review
Review
#1059408 Review #1059408 is a subjective opinion of poster.
Service
Alamo Car Rental Booking
Reason of review
Return, Exchange or Cancellation Policy
I had reserved a compact car online at DTW airport and told when booking with a live Alamo rep that it was $91 + insurance for the three days (awesome!!), and to have $177 open on my credit card for a deposit. I was happy about those prices. First time ever at Alamo at...
View full review
1 comment
AlamoCares
#1332416

anonymous Review #1046965,

We’ve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalationscc@mailca.custhelp.com include the exact rental location, your contact telephone number, your rental agreement or reservation numbers and any further information regarding your experience with us.

We look forward to hearing from you.

Regards,

Carol H.

Social Monitoring

Review
#1046965 Review #1046965 is a subjective opinion of poster.
Service
Alamo Car Rental Booking
Reason of review
Poor customer service
1.0
Details

Update by user Sep 07, 2016

After initially writing my review about my terrible experience with Alamo on here and also on Facebook, they commented that i should send them more information so they could resolve the issue. I sent them what they asked for. After three weeks I had not heard from...

View full review
Review
#896781 Review #896781 is a subjective opinion of poster.
Service
Alamo Car Rental Booking
Cons
  • How i was treated
  • Deceptive promotion
  • Dirty vehicle
Reason of review
Terrible experience
Loss
$49
Preferred solution
Full refund
Tags
  • None Listed On Order
1.1
Details
I reserved a car at the Des Moines Airport for 6am on a Saturday.I arrived at 5:50am, I was early and thought at 6am someone would be there... I waited until 6:05am and no one showed up, even tho their hours are 6am to open.... I called the 877 number and the...
View full review
1 comment
AlamoCares
#1161749

Des Moines, customer service and satisfaction are very important to us at Alamo. I would like to follow up with you.

Please email me at care@alamo.com with the complete details, contact information and any rental agreement numbers. Please reference #160519-003673.

I look forward to hearing from you soon, thank you. Chris, Social Monitoring Coordinator, Alamo Rent-A-Car

Review
#850969 Review #850969 is a subjective opinion of poster.
Service
Alamo Car Rental Booking
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.1
Details
When I called Priceline to say their Alamo reservation was never honored and I need deposit back, Priceline says sure, after they call Alamo and confirm the story. Somehow they get a hold of a live person at the DCA office, who says....and I'm not kidding...oh yeah,...
View full review
1 comment
AlamoCares
#1161755

Anonymous/Atlanta Georgia, customer service and satisfaction are very important to us at Alamo. I would like to follow up with you.

Please email me at care@alamo.com with the complete details, contact information and any rental agreement numbers. Please reference #160519-003768.

I look forward to hearing from you soon, thank you. Chris, Social Monitoring Coordinator, Alamo Rent-A-Car

Review
#849300 Review #849300 is a subjective opinion of poster.
Service
Alamo Car Rental Booking
Cons
  • No car no service
Reason of review
Problems with payment

Contact Alamo Customer Service

Mailing Address:
Alamo
Clayton, Missouri 63114
United States
Phone:
(800) 445-5664
All Alamo Contacts

Alamo Reviews

  1. 63 reviews
  2. 19 reviews
  3. 13 reviews
  4. 7 reviews
  5. 1 review
Alamo reviews
What follows is a copy of an email I will send to Alamo. It explains the nature of complaints I have that have soured my experience with Alamo rentals "Hello, I am emailing with some disputes to my bill for reservation no. _____ . While many aspects of my bill appear...
View full review
2 comments
AlamoCares
#906070

ws9119, customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you.

Please email me at care@alamo.com with the complete details, exact renting location, and any rental agreement numbers. Please reference #141125-002884.

I look forward to hearing from you soon, thank you. Chris, Social Monitoring Coordinator, Alamo Rent-A-Car

View more comments
Review
#561431 Review #561431 is a subjective opinion of poster.
Service
Alamo Car Rental Booking
Reason of review
Problems with payment
Loss
$1000
Preferred solution
Price reduction
Tags
  • misled