Product: Alamo Car Rental Clear all filters (144 of 144 reviews match)
Filter by rating
filters
Seller:
Show
State:
Show
City:
Show
Product:
1.0
Details
I rented a car at Alamo at Charleston, SC on 10/19 to 10/24. Upon return, I was told there was damage by an “agent” who could not or would not verify if the damage was there before I rented the car, as I told him it was. Instead, he wasted my time, was rude and refused...
View full review
1 comment
AlamoCares
#1767010

PrudentFrigatebird, We’ve noted your comments and would like to have the opportunity to look into this for you. Please send us a detailed email to Care@Alamo.com include the exact rental location, your contact telephone number, your claims, rental agreement or reservation numbers and any further information regarding your experience with us.

We look forward to hearing from you. Regards, Carol H.

Review
#1688855 Review #1688855 is a subjective opinion of poster.
Service
Alamo Car Rental
Cons
  • Being induced to error
  • Attempt to defraud me and hundreds of other consumers
  • Extremely unhlepful customer service
Reason of review
Bad quality
Loss
$311
Preferred solution
Full refund
Tags
  • doubted by Alamo
  • Misleading Facts
1.0
Details
Rented a car from Alamo through Hotwire agency. It was prepaid. Only thing I asked customer service rep that I dont want to buy any optional insurance so please make it quick (I understand the risk & everything). That offended the person and the language used was not...
View full review
1 comment
AlamoCares
#1724860

Review #1597756, we appreciate your comments and honest review and would like the chance to address this with you directly. Please email Care@Alamo.com with your contact information, the reservation or rental agreement number, the exact rental office location and any other details so we can research this promptly.

Thank you. – Carol H.

Review
#1597756 Review #1597756 is a subjective opinion of poster.
Service
Alamo Car Rental
2.0
Details
Alamo - Bad experience
Alamo in playa del carmen in mexico at street 6 avenue 5 doesnt respect customers. In two different occasions (2019 july 11th and 13th) told us they doht have a car even though i have book previously and even completes the check in. Sandra and Carlos were the sales...
View full review
1 comment
AlamoCares
#1724861

Review #1586835, we appreciate your comments and honest review and would like the chance to address this with you directly. Please email Care@Alamo.com with your contact information, the reservation or rental agreement number, the exact rental office location and any other details so we can research this promptly.

Thank you. – Carol H.

Review
#1586835 Review #1586835 is a subjective opinion of poster.
Service
Alamo Car Rental
Cons
  • Extremely unhlepful customer service
  • No car available
Reason of review
Problem with delivery
Loss
$100
Preferred solution
Price reduction
Tags
  • No Car For Reservation
1.0
Details
Like another reviewer we boughtthe special special and checked off luxury car. When we landed in Halifax, Noba Scotia they would only give us a full size pick up truck ànd had no cars. They state that we did not select a car and they sure make sure the word car doesnt...
View full review
2 comments
AlamoCares
#1724863

Review #1585290, we appreciate your comments and honest review and would like the chance to address this with you directly. Please email Care@Alamo.com with your contact information, the reservation or rental agreement number, the exact rental office location and any other details so we can research this promptly.

Thank you. – Carol H.

View more comments
Review
#1585290 Review #1585290 is a subjective opinion of poster.
Service
Alamo Car Rental
Pros
  • Car we reserved
Cons
  • Complete scam
Reason of review
Poor customer service
Preferred solution
Price reduction
1.3
Details
Rented from Alamo on Allegiant Air website. (RA#34184133), RES#1053034060. Rental dates Jun 17, 5 pm, pick up, & June 21 return date. Returned well before 4 pm, which was time to be returned on paperwork. Charge was $282.80 which was paid when I reserved my air travel....
View full review
1 comment
AlamoCares
#1724864

Review #1581521 we appreciate your comments and honest review and would like the chance to address this with you directly. Please email Care@Alamo.com with your contact information, the reservation or rental agreement number, the exact rental office location, the details here and any other details so we can research this promptly.

Thank you. – Carol H.

Review
#1581521 Review #1581521 is a subjective opinion of poster.
Service
Alamo Car Rental
2.6
Details
I stupidly left 3 garments on the front passenger seat when I returned the car. I have called repeatedly and made a formal loss statement at their lost and found email site. Nothing helps. I talk until I’m blue in the face, and no one cares. The items had to have been...
View full review
1 comment
AlamoCares
#1724866

PrimeWolverine, we appreciate your comments and honest review and would like the chance to address this with you directly. Please email Care@Alamo.com with your contact information, the reservation or rental agreement number, the exact rental office location and any other details so we can research this promptly.

Thank you. – Carol H.

Review
#1560770 Review #1560770 is a subjective opinion of poster.
Service
Alamo Car Rental
Pros
  • People seemed friendly at the time
Cons
  • No effort to return lost items
Reason of review
Lost and Found
Loss
$150
Preferred solution
Let the company propose a solution
Tags
  • lost and found
2.6
Details
Picked up the SUV on May 15 paid premium money and the vehicle had garbage left in it including a cup with moldy liquid and the outside had tons of scratches
View full review
1 comment
AlamoCares
#1724865

BizarreSidewinder946, we appreciate your comments and honest review and would like the chance to address this with you directly. Please email Care@Alamo.com with your contact information, the reservation or rental agreement number, the exact rental office location and any other details so we can research this promptly.

Thank you. – Carol H.

Review
#1541841 Review #1541841 is a subjective opinion of poster.
Service
Alamo Car Rental
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
1.5
Details
On Feb 22, 2019; I submitted a letter to Enterprise Holding Incorporated (EHI) regarding the adjust made but not receiving the refunded amount. I called every day. No one wanted to assist me was told every call for over ten times THE MANAGER AT THE JACKSONVILLE AIRPORT...
View full review
1 comment
AlamoCares
#1663596

Review #1495818, We’ve noted your comments and would like to have the opportunity to look into this for you. Please send us a detailed email to Care@Alamo.com include the exact rental location, your contact telephone number, your claims, rental agreement or reservation numbers and any further information regarding your experience with us.

We look forward to hearing from you. Regards, Carol H.

Review
#1495818 Review #1495818 is a subjective opinion of poster.
Service
Alamo Car Rental
Cons
  • Lack of effective communication
Reason of review
Problems with payment
Loss
$200
Preferred solution
Let the company propose a solution
I was told this morning that I could not rent from Alamo any longer because I did not pass the Enterprise Background check. So what happens to all my Alamo points? Information that would have been useful YESTERDAY.
View full review
1 comment
AlamoCares
#1626794

Review #1443660, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers.

We would like to speak with you further. Please email ehiescalationscc@mailca.custhelp.com with your contact information, exact rental office location, rental contract information and the details above so we can address this.

Thank you. – Carol H.

Review
#1443660 Review #1443660 is a subjective opinion of poster.
Service
Alamo Car Rental
Reason of review
Poor customer service

Contact Alamo Customer Service

Mailing Address:
Alamo
Clayton, Missouri 63114
United States
Phone:
(800) 445-5664
All Alamo Contacts

Alamo Reviews

  1. 63 reviews
  2. 19 reviews
  3. 13 reviews
  4. 7 reviews
  5. 1 review
Alamo reviews
1.4
Details
We rented a car from Oakland and returned it on Jan 1st. Just prior to entering the gate, realized that we left our camera in the storage box in between the front two seats. We called immediately, but ofcourse, could not get in touch with anyone because we were on hold...
View full review
1 comment
AlamoCares
#1626795

Review # #1440701, we appreciate it when customers tell us about their experiences and we recognize how disappointing this must be for you. We would like to look into this further for you.

Please email ehiescalationscc@mailca.custhelp.com with your contact information, exact rental office location, rental contract information and the details above so we can address this situation.

Thank you. – Carol H.

Review
#1440701 Review #1440701 is a subjective opinion of poster.
Service
Alamo Car Rental
Cons
  • Extremely unhlepful customer service
  • How i was treated
Reason of review
Poor customer service
Loss
$600
Preferred solution
Please keep our item we left in the car and we can have someone pick it up.
Tags
  • Bad Customer Experience