Product: Alamo Car Rental Clear all filters (121 of 121 reviews match)
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Alamo Houston is absolutely TERRIBLE!!!!!! We waited for over 1 hour for the mini van we requested to rent over a month.We arrived at the rental location at 9:50. It is now 11am and they keep giving excuses. We having been renting cars for awhile. Now with this...
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AlamoCares
AlamoCares

Banke, we’ve noted your comments and would like to have the opportunity to look into this for you. Please send a detailed email to ehiescalationscc@mailca.custhelp.com include...

h.kitchener
h.kitchener

Never liked Alamo after a bad experience 20 years ago in Florida with them but, in my experience you should go with Avis and not Hertz after their treatment of my son coming h...

1.0
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Alamo Car Rental
#1135669
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I rented a car with gas leaking and alamo is charging me 8k
Letter sent to alamo on nov 12th Dear Shenell, Good morning! As I didn’t receive a reply from this office I decided yesterday to drive to fort myers and speak directly to the manager. Unfortunately, I had to call police for the Alamo staff Mike (sub director) cause he...
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AlamoCares
AlamoCares

Ms. Marques, Thanks for your feedback. We appreciate it when customers tell us about their experiences. I have forwarded your comments to our Florida Regional management and o...

1.0
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Alamo Car Rental
#1133176
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I spent almost an hour trying to get in touch with the rental center at the BWI airport, even spoke to Alamo and they gave me the direct number at the airport to call in which after several attempts and no answers I left a message. I wanted to make sure everything was...
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AlamoCares
AlamoCares

vmk110, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to speak wit...

1.0
Product
Alamo Car Rental
#1129502
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Alamo Car Rental Review

#894834
2.0
Details
Alamo charged me an administrative fee of $13 to tell NY state who rented their car. Their cars are loaded w ezpass and so when I went through the toll and paid on my own with cash the sign flashed call ezpass. I contacted Alamo who told me there was nothing they could do because I didn't pay them in advance for ezpass. Penalize your customer for. It paying for all the extra services?
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Alamo Car Rental Review

#887337
Alamo took $265.79 in additional charges for no reason, and wont even give me a call back to resolve this issue. By far the worst customer service experience I have EVER had!
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Alamo Car Rental Review

#817466
1.0
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Worst experience for car rental service
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Alamo Car Rental Review

#671471
OMG..... We had book two cars via Travelocity with Alamo, four months ago. We showed up and they would not take the debit card. They said we were out of luck and could go to another dealer. Of course the manager (who was like 16 yrs old) said no luck. Well lesson learned, I won't be renting from them ever again. Bad customer service!
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Rented a car on line in advance of trip to Lisbon. Also purchased Allianz rental car collision coverage policy in advance, as suggested on their website. When we arrived - they would not accept our insurance policy - good for their car and in any country, and a policy...
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AlamoCares
AlamoCares

salieb, We’ve noted your comments and would like to have the opportunity to look into this for you. Please send us a detailed email to ehiescalationscc@mailca.custhelp.com inc...

1.4
Product
Alamo Car Rental
I didn't like
  • Extortion
#1117328
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On June 7, 2017, we returned our rental car to the Cleveland Ohio airport location. The car was in good condition with no damages. We subsequently received a letter dated June 8 and another June 13 alledging damages in the amount of $725.31. We have gone in circles...
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AlamoCares
AlamoCares

Review #1113772 , Thank you for your review. We would like to have the opportunity to look into this for you. Please send a detailed email to ehiescalationscc@mailca.custhelp...

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Alamo Car Rental
#1113772
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Employee named Donna was rude upset about simple questions I needed answered concerning prices Never been so rushed/Forced. I felt the racial tension I did ask a couple of questions to many for her by the way i was Treated. Dog Hair was in rental. I was So...
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AlamoCares
AlamoCares

Lindak523, we appreciate it when customers tell us about their experiences and assure you that it's never our intention to inconvenience our customers. We would like to speak...

Lindak523
Lindak523

This company should be aware of any employee that may be copying any information or making personal purchases with customer credit cards employee name on rental agreement Donn...

1.2
Product
Alamo Car Rental
#1090186
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Hi i need to make complain of you sna staff team, i booked full size car and at the counter it wasn't available , they charged me 25 $ a day extra for an upgrade and gave me infinity suv , after an hour i called and came back to the location because the car was extremely dirty chocolate every where front and back , after that they gave me nissan pathfinder , the problem in this car is staring wheel too hard , navigation is bad usb charger only 1 and car drive is too heavy or some technical issues , i requested for a gmc tahoe which i booked but the staff at the location were very rude on phone , if you could pull out the recording at 21:50 20th july 2017 , you might dismiss them , they were saying you may change your car if it get towed here or a major technical issue, I told them if i return tomorrow whats the final amount as i will rebook with you or any other rental company for a better car , they said it will be 409$ for 1 day of rental , i requested them but why so high as i am paying around 3,000 $ for 22 days , they didn't replied with any satisfactory answer, now kindly help with the car which i got and plz solve the problem.I am also in partnership with 2 travel agencies in pakistan , never heard anything like Alamo...
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AlamoCares
AlamoCares

Review #1077221, Weve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalationscc@mail...

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Alamo Car Rental
#1077221
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When I arrived at the airport to pick up the car I reserved, Alamo counter agent told me they could not honor the reservation because my name was listed incorrectly. She also said that Priceline would also not compensate Alamo for this rental for the same reason....
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Anonymous
Anonymous

FOLLOW-UP: Just received a phone call from Priceline and they agreed to refund the Cancellation Fee they charged me. Neither of us can figure out what went wrong with this tra...

1.0
Product
Alamo Car Rental
I didn't like
  • Sucked - charge me fees for their mistake
#1069682
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e most horrible experience in a long time I came from Los Angeles California to Greensboro North Carolina upon my arrival me and my husband experienced a non-professional greeting where the young lady was on her phone in a mini skirt. I reserved a full-size vehicle...
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Anonymous
Anonymous

"....he proceeded to show me that the number that the young lady gave to him"this sentence makes no sense

AlamoCares
AlamoCares

RodneyJade32, Weve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalationscc@mailca....

2.5
Product
Alamo Car Rental
#1066541
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I had never asked for the external sales and expenses! I am not happy with this $318 charge that should have not existed. June14th TO 19th 5 day ,Expedia charge me $313.92 or Alamo charge $318 , who paid for 5 day $650 dollars ,was not helpful. it was an awful...
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AlamoCares
AlamoCares

Shushila Mahat, Thank you for your feedback. Your review of our services in Omaha is greatly appreciated. Our records reflect that a full refund was processed to your credit...

Product
Alamo Car Rental
I liked
  • Clean car
I didn't like
  • Service
#1066206
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