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1.4
Details
Rented a car on line in advance of trip to Lisbon. Also purchased Allianz rental car collision coverage policy in advance, as suggested on their website. When we arrived - they would not accept our insurance policy - good for their car and in any country, and a policy...
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2 comments
AlamoCares
#1383311

salieb,

We’ve noted your comments and would like to have the opportunity to look into this for you. Please send us a detailed email to ehiescalationscc@mailca.custhelp.com include the exact rental location, your contact telephone number, your claims, rental agreement or reservation numbers and any further information regarding your experience with us.

We look forward to hearing from you.

Regards,

Carol H.

Social Monitoring

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Review
#1117328 Review #1117328 is a subjective opinion of poster.
Service
Alamo Car Rental
Cons
  • Extortion
Reason of review
Pricing issue
Loss
$600
Preferred solution
Let the company propose a solution
Tags
  • Alamo Car
  • Alamo Rip Off
  • Portugal Alamo
Resolved

Update by user Oct 17, 2017

Alamo has reached an agreement to drop the charges as information they had was in error as to the incident that occurred..

Original review posted by user Oct 11, 2017

On June 7, 2017, we returned our rental car to the Cleveland Ohio airport location. The car was in good condition with no damages. We subsequently...
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1 comment
AlamoCares
#1378247

Review #1113772 ,

Thank you for your review. We would like to have the opportunity to look into this for you. Please send a detailed email to ehiescalationscc@mailca.custhelp.com include the exact rental location, your contact telephone number, your claims, rental agreement or reservation numbers and any further information regarding your experience with us.

We look forward to hearing from you.

Regards,

Carol H.

Social Monitoring

Review
#1113772 Review #1113772 is a subjective opinion of poster.
Service
Alamo Car Rental
Reason of review
Problems with payment
Wow! I guess I'm in good company. I was overcharged at the Nashville Airport Alamo location, tried to resolve the issue without success, was abused and threatened by employees (to the point I called the police) and recently, after 2 months, the overcharge was reversed....
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2 comments
Anonymous
#1376347

Your title says Enterprise, but you talk about Alamo. You would be on my "do not rent" list as well.

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Review
#1108240 Review #1108240 is a subjective opinion of poster.
Service
Alamo Customer Care
Reason of review
Unjustly placed on DO NOT RENT list
Loss
$5000
Preferred solution
Remove me from the do not rent list since I was placed on it in retaliation for calling the police on an employee and submitting a legitimate fee dispute. Estimated cost for time, trouble ,attorney.
4.1
Details
Good price, great truck, efficient service all round, follow up fantastic!!! I plan to ONLY use Alamo from now on. Surpassed ALL my expectation about everything! THANKS!!!!! THANK YOU {{Redacted}}
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1 comment
Anonymous
#1374127

This is a complaint website, not a forum for free advertising.

Tell us about someone who ripped you off or annoyed you.

Review
#1107722 Review #1107722 is a subjective opinion of poster.
Service
Alamo Truck Rental
Reason of review
Good customer service
3.1
Details
Totally disappointed with Alamo as I left my mobile by accident in the rental vehicle on 17th September 2017. I have reported it and have a reference number, but have one reply from their customer service. I have hounded them daily since returning to the UK. But they...
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1 comment
AlamoCares
#1373186

Hello, Review #1104818! Thanks for your feedback.

Our offices do their very best to locate left behind items and return them to their rightful owners. You can file a Lost & Found report and view items that have been located using the link provided here. http://bit.ly/29BwB8l

For our assistance, please email a detailed description of your misplaced item to care@enterprise.com include your contact telephone number, exact rental office location, and rental agreement or reservation number.

Thank you! - Carol H.

Review
#1104818 Review #1104818 is a subjective opinion of poster.
Service
Alamo Customer Care
Pros
  • Selection of cars
Cons
  • Service
Reason of review
Poor customer service
Loss
$674
Preferred solution
Let the company propose a solution
I was quoted a price to pick up my car in Orlando and drop off in Lauderdale. We even chatted about Lauderdale so he was clear on my intentions. The confirmation was for returning to Orlando. When I tried to get it corrected the price rose from $453 to $868. I called...
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1 comment
AlamoCares
#1364549

Review #1091349,

Thank you for your review and comments. We would like to speak with you further.

Please email ehiescalationscc@mailca.custhelp.com with your contact information, exact rental office location, rental contract information and the details above so we can address this situation.

Thank you. Carol H.

Review
#1091349 Review #1091349 is a subjective opinion of poster.
Service
Alamo Car Rental Booking
Reason of review
Pricing issue
1.2
Details
Employee named Donna was rude upset about simple questions I needed answered concerning prices Never been so rushed/Forced. I felt the racial tension I did ask a couple of questions to many for her by the way i was Treated. Dog Hair was in rental. I was So...
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2 comments
AlamoCares
#1362414

Lindak523, we appreciate it when customers tell us about their experiences and assure you that it's never our intention to inconvenience our customers. We would like to speak with you further.

Please email ehiescalationscc@mailca.custhelp.com with your contact information, exact rental office location, rental contract information and the details above so we can address this situation.

Thank you. Carol H.

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Review
#1090186 Review #1090186 is a subjective opinion of poster.
Service
Alamo Car Rental
Reason of review
Pricing issue
1.0
Details
I too had this problem! The *** at my destination gave me a number and lied right to my face that this was the direct number to the desk at st pete airport where I left from. NOBODY ANSWERED. The person my husband talked to informed him that "the staff is TRAINED not...
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1 comment
AlamoCares
#1356520

Review #1082030,

Weve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalationscc@mailca.custhelp.com include the exact rental location, your contact telephone number, your rental agreement or reservation numbers and any further information regarding your experience with us.

We look forward to hearing from you.

Regards,

Carol H.

Social Monitoring

Review
#1082030 Review #1082030 is a subjective opinion of poster.
Service
Alamo Customer Care
Cons
  • No customer service return call or contact
Reason of review
Poor customer service
Loss
$30
Preferred solution
Deliver product or service ordered
Hi i need to make complain of you sna staff team, i booked full size car and at the counter it wasn't available , they charged me 25 $ a day extra for an upgrade and gave me infinity suv , after an hour i called and came back to the location because the car was...
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1 comment
AlamoCares
#1354592

Review #1077221,

Weve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalationscc@mailca.custhelp.com include the exact rental location, your contact telephone number, your rental agreement or reservation numbers and any further information regarding your experience with us.

We look forward to hearing from you.

Regards,

Carol H.

Social Monitoring

Review
#1077221 Review #1077221 is a subjective opinion of poster.
Service
Alamo Car Rental
Reason of review
Pricing issue
1.6
Details
On vacation in Honolulu succumbed to the up sell and rented a jeep instead of the original intermediate car I had originally booked. While about to leave the lot noticed the low tire pressure light on the dash. Told one of the three braughs in the shack about it and...
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2 comments
Anonymous
#1640686

Rented a Mustang convertible in Fort Myers FL. Couldn't figure why handling was so unstable until I found the tire pressure monitor page.

42 34 49 39 All were supposed to be 32. Seriously?

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Review
#1073028 Review #1073028 is a subjective opinion of poster.
Service
Alamo Jeep Car Rental
Reason of review
Poor customer service