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Good price, great truck, efficient service all round, follow up fantastic!!! I plan to ONLY use Alamo from now on. Surpassed ALL my expectation about everything! THANKS!!!!! THANK YOU {{Redacted}}
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Anonymous
Obey

This is a complaint website, not a forum for free advertising.Tell us about someone who ripped you off or annoyed you.

4.1
#1107722
Reply to reviews
Totally disappointed with Alamo as I left my mobile by accident in the rental vehicle on 17th September 2017. I have reported it and have a reference number, but have one reply from their customer service. I have hounded them daily since returning to the UK. But they...
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AlamoCares
AlamoCares

Hello, Review #1104818! Thanks for your feedback. Our offices do their very best to locate left behind items and return them to their rightful owners. You can file a Lost & Fo...

3.1
I liked
  • Selection of cars
I didn't like
  • Service
#1104818
Reply to reviews
I was quoted a price to pick up my car in Orlando and drop off in Lauderdale. We even chatted about Lauderdale so he was clear on my intentions. The confirmation was for returning to Orlando. When I tried to get it corrected the price rose from $453 to $868. I called...
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AlamoCares
AlamoCares

Review #1091349, Thank you for your review and comments. We would like to speak with you further. Please email ehiescalationscc@mailca.custhelp.com with your contact informat...

#1091349
Reply to reviews
Employee named Donna was rude upset about simple questions I needed answered concerning prices Never been so rushed/Forced. I felt the racial tension I did ask a couple of questions to many for her by the way i was Treated. Dog Hair was in rental. I was So...
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AlamoCares
AlamoCares

Lindak523, we appreciate it when customers tell us about their experiences and assure you that it's never our intention to inconvenience our customers. We would like to speak...

Lindak523
Lindak523

This company should be aware of any employee that may be copying any information or making personal purchases with customer credit cards employee name on rental agreement Donn...

1.2
#1090186
Reply to reviews
I too had this problem! The *** at my destination gave me a number and lied right to my face that this was the direct number to the desk at st pete airport where I left from. NOBODY ANSWERED. The person my husband talked to informed him that "the staff is TRAINED not...
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AlamoCares
AlamoCares

Review #1082030, Weve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalationscc@mail...

1.0
I didn't like
  • No customer service return call or contact
#1082030
Reply to reviews

Hi i need to make complain of you sna staff team, i booked full size car and at the counter it wasn't available , they charged me 25 $ a day extra for an upgrade and gave me infinity suv , after an hour i called and came back to the location because the car was...
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AlamoCares
AlamoCares

Review #1077221, Weve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalationscc@mail...

#1077221
Reply to reviews
On vacation in Honolulu succumbed to the up sell and rented a jeep instead of the original intermediate car I had originally booked. While about to leave the lot noticed the low tire pressure light on the dash. Told one of the three braughs in the shack about it and...
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AlamoCares
AlamoCares

Review #1073028, We want our customer service to be the best around and would like to speak with you about this. Please send us a detailed email to ehiescalationscc@mailca.cus...

1.6
#1073028
Reply to reviews

e most horrible experience in a long time I came from Los Angeles California to Greensboro North Carolina upon my arrival me and my husband experienced a non-professional greeting where the young lady was on her phone in a mini skirt. I reserved a full-size vehicle...
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Anonymous
Anonymous

"....he proceeded to show me that the number that the young lady gave to him"this sentence makes no sense

AlamoCares
AlamoCares

RodneyJade32, Weve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalationscc@mailca....

2.5
#1066541
Reply to reviews
I had reserved my flight to Omaha and rental car through Expedia. We had paid everything through Expedia 5 day $313.92, however I was charged extra $318 for unnecessary upgrades. I had not asked for. The salesperson never sent me the receipt, he told me send my email ....
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AlamoCares
AlamoCares

Shushila Mahat, Thank you for your feedback. Your review of our services in Omaha is greatly appreciated. Our records reflect that a full refund was processed to your credit...

I liked
  • Clean car
I didn't like
  • Service
#1066206
Reply to reviews

I usually rent from Alamo on my trips - not because I've been blown away by the rental experience, but because they typically have the lower rates of the major car rental companies. And lets's face it, there is almost no difference between the majors. Recently I left...
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AlamoCares
AlamoCares

anonymous, Thanks for taking the time to share your great rental experience with us! We're so glad to hear your keys were located quickly and returned to you. We'll be sure t...

4.2
I liked
  • Entire process
#1061042
Reply to reviews