Filter by rating
filters
State:
Show
City:
Show
Product:
Show
4.1
Details
Arrived at Memphis Inter Airport to pickup my rental that I reserved. As usual I opted out of the insurance Alamo offers. The agent, I believe her name was Latosha (RA#938579707) didn't acknowledge that I opted out, she just asked it I wanted basic or full. I said...
View full review
1 comment
AlamoCares
#1425241

Mr. Ousley, we appreciate your feedback.

Please be assured that it is never our intention to disappoint a customer. Our policies are in place for your safety as well as for loss prevention and risk management reasons. This policy helps keep costs and rates low. If you'd like to speak with us further, please email ehiescalationscc@mailca.custhelp.com include the exact rental location, your contact telephone number, your claims, rental agreement or reservation numbers and any further information regarding your experience with us.

Thank you. - Carol Hl.

Review
#1177910 Review #1177910 is a subjective opinion of poster.
Service
Alamo Car Rental Booking
Pros
  • I like the price and location
Cons
  • Customer service at times can be undesirable
Reason of review
Poor customer service
Preferred solution
No solution needed. Work in the customer service industry myself. The agent should have been more attentive.
1.0
Details
Went to pick up my rental at Tampa airport at 1 a.m. & was informed that the credit/debit card I used to reserve the vehicle would not be accepted, as I had no return flight booked. (I was driving the car back from Florida to Ohio, so of course, I had no return...
View full review
1 comment
AlamoCares
#1420076

Bulldog61, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers.

We would like to speak with you further. Please email ehiescalationscc@mailca.custhelp.com with your contact information, exact rental office location, rental contract information and the details above so we can address this.

Thank you. – Carol H.

Review
#1170928 Review #1170928 is a subjective opinion of poster.
Service
Alamo Car Rental Booking
Cons
  • How i was treated
  • Customer service sucks
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Alamo rude Customer Service
1.0
Details
I rented a car in Florida during hurricane Irma Customer service at airport was very unfriendly, car was dirty, pacifier in door, chicken nuggets and French fries in back floor board, no walk around at airport as I now see I should have checked the car thoroughly but...
View full review
1 comment
AlamoCares
#1420081

Review #1170401, we appreciate it when customers tell us about their experiences and we recognize how disappointing it is to receive a rental vehicle that is not as fresh as you expected. We would like to speak with you further.

Please email ehiescalationscc@mailca.custhelp.com with your contact information, rental information and all the details above so we can address this situation.

Thank you! - Carol H.

Review
#1170401 Review #1170401 is a subjective opinion of poster.
Service
Alamo Car Rental
Reason of review
Problems with payment
I have asked the representative to provide me full insurance coverage for the rental car. She told she have given me full coverage includes collision damage waiver and liabilities. I have met with an accident, after the incident i came to know that she has not provided...
View full review
1 comment
AlamoCares
#1420083

divya_2018, we value your feedback and review. We would like to speak with you further.

Please email ehiescalationscc@mailca.custhelp.com with your contact information, exact rental office location, rental agreement number and the details above so we can address this situation.

Thank you. – Carol H.

Review
#1167205 Review #1167205 is a subjective opinion of poster.
Service
Alamo Car Rental
Reason of review
Poor customer service
Loss
$750
1.0
Details
Have rented many cars in my life, and was ripped off many times, by a range of different companies; the whole industry is rotten,; fraud and ripping off people is their general business model. Then I came across Alamo in the USA, and thought I had found a reliable...
View full review
1 comment
EnterpriseCares
#1410027

Review #1155643, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers.

We would like to speak with you further. Please email ehiescalationscc@mailca.custhelp.com with your contact information, exact rental office location, rental contract information and the details above so we can address this.

Thank you. – Carol H.

Review
#1155643 Review #1155643 is a subjective opinion of poster.
Service
Alamo Car Rental
Reason of review
Problems with payment
2.4
Details
On Thanksgiving day I returned a 2017 Black Rogue to Hobby Airport Alamo I left my sunglasses in the compartment called them as soon as I arrived they said the car was rented out and refused to call the renter, stated they don't do that. If they aré suppose to check...
View full review
1 comment
AlamoCares
#1400952

Review #1141342, we appreciate it when customers tell us about their experiences. We would like to address this with you further.

Please email ehiescalationscc@mailca.custhelp.com with your contact information, exact rental office location, rental contract information and the details above so we can research this promptly.

Thank you. – Carol H.

Review
#1141342 Review #1141342 is a subjective opinion of poster.
Service
Alamo Claim
3.3
Details
I have been trying to get ahold of the lost and found since Sat 11/24 I left my handicapped placard in the car. I filled out the form I needed to. I checked the list of found items there are 2 placards on the list. I have called probably about 20 times no one answers...
View full review
1 comment
AlamoCares
#1397245

Review #1138301, thanks for contacting us about this. Our offices do their very best to locate left behind items and return them to their rightful owner.

You can file a Lost & Found report, view items found, and make a claim for found items using the link provided here. http://bit.ly/29XDqVe - Carol H.

Review
#1138301 Review #1138301 is a subjective opinion of poster.
Service
Alamo Customer Care
Reason of review
Poor customer service
1.0
Details
Alamo Houston is absolutely TERRIBLE!!!!!! We waited for over 1 hour for the mini van we requested to rent over a month.We arrived at the rental location at 9:50. It is now 11am and they keep giving excuses. We having been renting cars for awhile. Now with this...
View full review
2 comments
AlamoCares
#1394904

Banke, we’ve noted your comments and would like to have the opportunity to look into this for you. Please send a detailed email to ehiescalationscc@mailca.custhelp.com include the exact rental location, your contact telephone number, your claims, rental agreement or reservation numbers and any further information regarding your experience with us. - Carol H.

View more comments
Review
#1135669 Review #1135669 is a subjective opinion of poster.
Service
Alamo Car Rental
Reason of review
Order processing issue
1.0
Details
I rented a car with gas leaking and alamo is charging me 8k
Letter sent to alamo on nov 12th Dear Shenell, Good morning! As I didn’t receive a reply from this office I decided yesterday to drive to fort myers and speak directly to the manager. Unfortunately, I had to call police for the Alamo staff Mike (sub director) cause he...
View full review
1 comment
AlamoCares
#1394918

Ms. Marques,

Thanks for your feedback.

We appreciate it when customers tell us about their experiences. I have forwarded your comments to our Florida Regional management and our team at our Ft. Myers location. I have asked that they review your concern and contact you directly.

As this may take several days, your patience is appreciated.

Respectfully,

Carol

Incident ID 28521158

Review
#1133176 Review #1133176 is a subjective opinion of poster.
Service
Alamo Car Rental
Reason of review
Problems with payment
1.0
Details
After making reservations online to surprise my son for his 16th Birthday I booked a Jeep to rent to take him around in. I spent almost an hour trying to get in touch with the rental center at the BWI airport, even spoke to Alamo and they gave me the direct number at...
View full review
1 comment
AlamoCares
#1391522

vmk110, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers.

We would like to speak with you further. Please email ehiescalationscc@mailca.custhelp.com with your contact information, exact rental office location, rental contract information and the details above so we can address this.

Thank you.– Carol H.

Review
#1129502 Review #1129502 is a subjective opinion of poster.
Service
Alamo Car Rental
Reason of review
Problems with payment