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I was quoted a price to pick up my car in Orlando and drop off in Lauderdale. We even chatted about Lauderdale so he was clear on my intentions. The confirmation was for returning to Orlando. When I tried to get it corrected the price rose from $453 to $868. I called...
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#1091349
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Employee named Donna was rude upset about simple questions I needed answered concerning prices Never been so rushed/Forced. I felt the racial tension I did ask a couple of questions to many for her by the way i was Treated. Dog Hair was in rental. I was So...
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AlamoCares
AlamoCares

Lindak523, we appreciate it when customers tell us about their experiences and assure you that it's never our intention to inconvenience our customers. We would like to speak...

Lindak523
Lindak523

This company should be aware of any employee that may be copying any information or making personal purchases with customer credit cards employee name on rental agreement Donn...

1.2
#1090186
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I too had this problem! The *** at my destination gave me a number and lied right to my face that this was the direct number to the desk at st pete airport where I left from. NOBODY ANSWERED. The person my husband talked to informed him that "the staff is TRAINED not...
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AlamoCares
AlamoCares

Review #1082030, Weve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalationscc@mail...

1.0
I didn't like
  • No customer service return call or contact
#1082030
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Alamo - Paid $184 not to drive one of their cars

Alamo
#1059408
2.2
Wife was flying to Chicago so I rented a car through Alamo. $253 for 8 days paid in advance. Wife missed her flight so I called them up & cancelled the car. They called it a noshow & only refunded me $69. So basically I got charged for 5 days of rental on a car I didn't even see. #alamosucks
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Short Review on August 07, 2016

Alamo
#896400
3.0
Now that Alamo has merged with National AND outsourced their call center to India, you can absolutley forget about the Alamo you once knew and loved. I've been with Alamo since 2002, and i recommend you stay far away. Another great company who could not find a way to pay off their top executives without screwing over customers
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Alamo Car Rental Review

Alamo
#894834
2.0
Alamo charged me an administrative fee of $13 to tell NY state who rented their car. Their cars are loaded w ezpass and so when I went through the toll and paid on my own with cash the sign flashed call ezpass. I contacted Alamo who told me there was nothing they could do because I didn't pay them in advance for ezpass. Penalize your customer for. It paying for all the extra services?
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Alamo Car Rental Review

Alamo
#887337
Alamo took $265.79 in additional charges for no reason, and wont even give me a call back to resolve this issue. By far the worst customer service experience I have EVER had!
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Hi i need to make complain of you sna staff team, i booked full size car and at the counter it wasn't available , they charged me 25 $ a day extra for an upgrade and gave me infinity suv , after an hour i called and came back to the location because the car was...
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AlamoCares
AlamoCares

Review #1077221, Weve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalationscc@mail...

#1077221
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On vacation in Honolulu succumbed to the up sell and rented a jeep instead of the original intermediate car I had originally booked. While about to leave the lot noticed the low tire pressure light on the dash. Told one of the three braughs in the shack about it and...
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AlamoCares
AlamoCares

Review #1073028, We want our customer service to be the best around and would like to speak with you about this. Please send us a detailed email to ehiescalationscc@mailca.cus...

1.6
#1073028
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I rented a silver 2016 Jeep Cherokee from Alamo Rent A Car on March 14, 2017, when I flew in to Dulles Airport in Northern Virginia. I returned the vehicle on March 28, 2017. When I returned the vehicle, the woman who checked it in pointed out a small scuff on the rear...
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AlamoCares
AlamoCares

delsol, Weve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalationscc@mailca.custhe...

1.0
I didn't like
  • Attempt to defraud me and hundreds of other consumers
#1067999
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e most horrible experience in a long time I came from Los Angeles California to Greensboro North Carolina upon my arrival me and my husband experienced a non-professional greeting where the young lady was on her phone in a mini skirt. I reserved a full-size vehicle...
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Anonymous
Anonymous

"....he proceeded to show me that the number that the young lady gave to him"this sentence makes no sense

AlamoCares
AlamoCares

RodneyJade32, Weve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalationscc@mailca....

2.5
#1066541
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I had reserved my flight to Omaha and rental car through Expedia. We had paid everything through Expedia 5 day $313.92, however I was charged extra $318 for unnecessary upgrades. I had not asked for. The salesperson never sent me the receipt, he told me send my email ....
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AlamoCares
AlamoCares

Shushila Mahat, Thank you for your feedback. Your review of our services in Omaha is greatly appreciated. Our records reflect that a full refund was processed to your credit...

I liked
  • Clean car
I didn't like
  • Service
#1066206
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I usually rent from Alamo on my trips - not because I've been blown away by the rental experience, but because they typically have the lower rates of the major car rental companies. And lets's face it, there is almost no difference between the majors. Recently I left...
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AlamoCares
AlamoCares

anonymous, Thanks for taking the time to share your great rental experience with us! We're so glad to hear your keys were located quickly and returned to you. We'll be sure t...

4.2
I liked
  • Entire process
#1061042
Reply to reviews

Contact Alamo

Headquarters Address:
Vanguard Car Rental USA Inc, d/b/a Alamo Rent
Alamo Contact Center Customer Care Department 8421 St. John Industrial Drive
St. Louis, MO 63114
Phone:
(800) 445-5664
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I had reserved a compact car online at DTW airport and told when booking with a live Alamo rep that it was $91 + insurance for the three days (awesome!!), and to have $177 open on my credit card for a deposit. I was happy about those prices. First time ever at Alamo at...
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AlamoCares
AlamoCares

anonymous Review #1046965, We’ve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalat...

#1046965
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