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Service was very poor very disappointed I expect to go to your company and have good service or at least satisfactory service my vehicle was full size i walked out with compact . I almost got a divorce because the unprofessionalism work at Greensboro North Carolina...
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1.7
#1066212
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I had reserved my flight to Omaha and rental car through Expedia. We had paid everything through Expedia 5 day $313.92, however I was charged extra $318 for unnecessary upgrades. I had not asked for. The salesperson never sent me the receipt, he told me send my email ....
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I liked
  • Clean car
I didn't like
  • Service
#1066206
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Greensboro North Carolina Airport has the worst service I've ever seen I've been a customer for seven years an employee was very rude flirty with my husband this young lady displayed no professional customer care she had on a mini shirt nothing professional displaying...
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1.6
#1066204
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Alamo - Paid $184 not to drive one of their cars

Alamo
#1059408
2.2
Wife was flying to Chicago so I rented a car through Alamo. $253 for 8 days paid in advance. Wife missed her flight so I called them up & cancelled the car. They called it a noshow & only refunded me $69. So basically I got charged for 5 days of rental on a car I didn't even see. #alamosucks
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Short Review for August 07, 2016, Pc_service

Alamo
#896400
3.0
Now that Alamo has merged with National AND outsourced their call center to India, you can absolutley forget about the Alamo you once knew and loved. I've been with Alamo since 2002, and i recommend you stay far away. Another great company who could not find a way to pay off their top executives without screwing over customers
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Alamo Car Rental Review

Alamo
#894834
2.0
Alamo charged me an administrative fee of $13 to tell NY state who rented their car. Their cars are loaded w ezpass and so when I went through the toll and paid on my own with cash the sign flashed call ezpass. I contacted Alamo who told me there was nothing they could do because I didn't pay them in advance for ezpass. Penalize your customer for. It paying for all the extra services?
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Alamo Car Rental Review

Alamo
#887337
Alamo took $265.79 in additional charges for no reason, and wont even give me a call back to resolve this issue. By far the worst customer service experience I have EVER had!
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I usually rent from Alamo on my trips - not because I've been blown away by the rental experience, but because they typically have the lower rates of the major car rental companies. And lets's face it, there is almost no difference between the majors. Recently I left...
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AlamoCares
AlamoCares

anonymous, Thanks for taking the time to share your great rental experience with us! We're so glad to hear your keys were located quickly and returned to you. We'll be sure t...

4.2
I liked
  • Entire process
#1061042
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I had reserved a compact car online at DTW airport and told when booking with a live Alamo rep that it was $91 + insurance for the three days (awesome!!), and to have $177 open on my credit card for a deposit. I was happy about those prices. First time ever at Alamo at...
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AlamoCares
AlamoCares

anonymous Review #1046965, We’ve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalat...

#1046965
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I rented a car from alamo on march 19. I paid with a debit card and was charged 189.34 for a weekly rental. I kept the car for a month. I was charged every week until i returned the car. They charged me 823.00 when i returned it as if i hadnt paid anything. Told me all...
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AlamoCares
AlamoCares

anonymous Review #1040123, We’ve noted your comments and we would like to have the opportunity to look into this for you. Please send us a detailed email to ehiescalationscc@m...

#1040123
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First, Alamo take me 4 dollars per day for highway, for the system. Never some one told me about this before. Ok. The highway I took was in total six dollars. But finally I have to paid more than 35 dollars to Alamo. When I call them to understand whats happen, they...
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AlamoCares
AlamoCares

gaelle1212, We’ve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalationscc@mailca.c...

Anonymous
Carlos

Your comment hurt my brain

1.0
I didn't like
  • Customer service
#1039015
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This has been one of the most frustrating experiences I've ever had with a company! My husband, who has a bad back, rented a car for a round-trip trip, but started experiencing back problems part of the way through his trip. Instead of the long drive home we decided it...
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AlamoCares
AlamoCares

Lado, We’ve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalationscc@mailca.custhel...

1.0
I didn't like
  • Customer service
#1020852
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Husband and I rented car at Fort Myers Airport. We didn't use car much as ended up caring for sick relative. Husband had to drive sick relative to her home state. I had to return car myself. Total unaware of anything wrong, upon check in I was greeted by Alamo worker...
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AlamoCares
AlamoCares

review #1013423 by anonymous, We’ve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiesca...

#1013423
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Contact Alamo

Headquarters Address:
Vanguard Car Rental USA Inc, d/b/a Alamo Rent
Alamo Contact Center Customer Care Department 8421 St. John Industrial Drive
St. Louis, MO 63114
Phone:
(800) 445-5664
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Monica, at SEA checked me out for $167. I checked my booking and it was for $150. She said: 1) It was because I was a half hour early. 2) I should have read what I signed and realized there were extra charges. 3) She wasn't aware I was being charged more (despite...
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AlamoCares
AlamoCares

review #1007196, We’ve noted your comments and we would like to have the opportunity to look into your billing concern for you. Please send us a detailed email to ehiescalatio...

1.5
#1007196
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