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Rented a car on line in advance of trip to Lisbon. Also purchased Allianz rental car collision coverage policy in advance, as suggested on their website. When we arrived - they would not accept our insurance policy - good for their car and in any country, and a policy...
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1.4
I didn't like
  • Extortion
#1117328
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On June 7, 2017, we returned our rental car to the Cleveland Ohio airport location. The car was in good condition with no damages. We subsequently received a letter dated June 8 and another June 13 alledging damages in the amount of $725.31. We have gone in circles...
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AlamoCares
AlamoCares

Review #1113772 , Thank you for your review. We would like to have the opportunity to look into this for you. Please send a detailed email to ehiescalationscc@mailca.custhelp...

#1113772
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Wow! I guess I'm in good company. I was overcharged at the Nashville Airport Alamo location, tried to resolve the issue without success, was abused and threatened by employees (to the point I called the police) and recently, after 2 months, the overcharge was reversed....
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Anonymous
Anonymous

Your title says Enterprise, but you talk about Alamo. You would be on my "do not rent" list as well.

EnterpriseCares
EnterpriseCares

Review #118240, we would like to speak with you further. Please email ehiescalationscc@mailca.custhelp.com with your contact information, exact rental office location, rental...

#1108240
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Alamo - Paid $184 not to drive one of their cars

Alamo
#1059408
2.2
Details
Wife was flying to Chicago so I rented a car through Alamo. $253 for 8 days paid in advance. Wife missed her flight so I called them up & cancelled the car. They called it a noshow & only refunded me $69. So basically I got charged for 5 days of rental on a car I didn't even see. #alamosucks
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Short Review on August 07, 2016

Alamo
#896400
3.0
Details
Now that Alamo has merged with National AND outsourced their call center to India, you can absolutley forget about the Alamo you once knew and loved. I've been with Alamo since 2002, and i recommend you stay far away. Another great company who could not find a way to pay off their top executives without screwing over customers
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Alamo Car Rental Review

Alamo
#894834
2.0
Details
Alamo charged me an administrative fee of $13 to tell NY state who rented their car. Their cars are loaded w ezpass and so when I went through the toll and paid on my own with cash the sign flashed call ezpass. I contacted Alamo who told me there was nothing they could do because I didn't pay them in advance for ezpass. Penalize your customer for. It paying for all the extra services?
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Alamo Car Rental Review

Alamo
#887337
Alamo took $265.79 in additional charges for no reason, and wont even give me a call back to resolve this issue. By far the worst customer service experience I have EVER had!
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Good price, great truck, efficient service all round, follow up fantastic!!! I plan to ONLY use Alamo from now on. Surpassed ALL my expectation about everything! THANKS!!!!! THANK YOU {{Redacted}}
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Anonymous
Obey

This is a complaint website, not a forum for free advertising.Tell us about someone who ripped you off or annoyed you.

4.1
#1107722
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Totally disappointed with Alamo as I left my mobile by accident in the rental vehicle on 17th September 2017. I have reported it and have a reference number, but have one reply from their customer service. I have hounded them daily since returning to the UK. But they...
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AlamoCares
AlamoCares

Hello, Review #1104818! Thanks for your feedback. Our offices do their very best to locate left behind items and return them to their rightful owners. You can file a Lost & Fo...

3.1
I liked
  • Selection of cars
I didn't like
  • Service
#1104818
Reply to reviews
I was quoted a price to pick up my car in Orlando and drop off in Lauderdale. We even chatted about Lauderdale so he was clear on my intentions. The confirmation was for returning to Orlando. When I tried to get it corrected the price rose from $453 to $868. I called...
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AlamoCares
AlamoCares

Review #1091349, Thank you for your review and comments. We would like to speak with you further. Please email ehiescalationscc@mailca.custhelp.com with your contact informat...

#1091349
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Employee named Donna was rude upset about simple questions I needed answered concerning prices Never been so rushed/Forced. I felt the racial tension I did ask a couple of questions to many for her by the way i was Treated. Dog Hair was in rental. I was So...
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AlamoCares
AlamoCares

Lindak523, we appreciate it when customers tell us about their experiences and assure you that it's never our intention to inconvenience our customers. We would like to speak...

Lindak523
Lindak523

This company should be aware of any employee that may be copying any information or making personal purchases with customer credit cards employee name on rental agreement Donn...

1.2
#1090186
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I too had this problem! The *** at my destination gave me a number and lied right to my face that this was the direct number to the desk at st pete airport where I left from. NOBODY ANSWERED. The person my husband talked to informed him that "the staff is TRAINED not...
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AlamoCares
AlamoCares

Review #1082030, Weve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalationscc@mail...

1.0
I didn't like
  • No customer service return call or contact
#1082030
Reply to reviews
Hi i need to make complain of you sna staff team, i booked full size car and at the counter it wasn't available , they charged me 25 $ a day extra for an upgrade and gave me infinity suv , after an hour i called and came back to the location because the car was...
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AlamoCares
AlamoCares

Review #1077221, Weve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalationscc@mail...

#1077221
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On vacation in Honolulu succumbed to the up sell and rented a jeep instead of the original intermediate car I had originally booked. While about to leave the lot noticed the low tire pressure light on the dash. Told one of the three braughs in the shack about it and...
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AlamoCares
AlamoCares

Review #1073028, We want our customer service to be the best around and would like to speak with you about this. Please send us a detailed email to ehiescalationscc@mailca.cus...

1.6
#1073028
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