I was quoted a price to pick up my car in Orlando and drop off in Lauderdale. We even chatted about Lauderdale so he was clear on my intentions. The confirmation was for returning to Orlando. When I tried to get it corrected the price rose from $453 to $868. I called...Read more
Employee named Donna was rude upset about simple questions I needed answered concerning prices Never been so rushed/Forced. I felt the racial tension I did ask a couple of questions to many for her by the way i was Treated. Dog Hair was in rental. I was So...Read more
I too had this problem! The *** at my destination gave me a number and lied right to my face that this was the direct number to the desk at st pete airport where I left from. NOBODY ANSWERED. The person my husband talked to informed him that "the staff is TRAINED not...Read more
I didn't like
- No customer service return call or contact
Alamo - Paid $184 not to drive one of their cars
Wife was flying to Chicago so I rented a car through Alamo. $253 for 8 days paid in advance. Wife missed her flight so I called them up & cancelled the car. They called it a noshow & only refunded me $69. So basically I got charged for 5 days of rental on a car I didn't even see. #alamosucks
Short Review on August 07, 2016
Now that Alamo has merged with National AND outsourced their call center to India, you can absolutley forget about the Alamo you once knew and loved. I've been with Alamo since 2002, and i recommend you stay far away. Another great company who could not find a way to pay off their top executives without screwing over customers
Alamo Car Rental Review
Alamo charged me an administrative fee of $13 to tell NY state who rented their car. Their cars are loaded w ezpass and so when I went through the toll and paid on my own with cash the sign flashed call ezpass. I contacted Alamo who told me there was nothing they could do because I didn't pay them in advance for ezpass. Penalize your customer for. It paying for all the extra services?
Alamo Car Rental Review
Alamo took $265.79 in additional charges for no reason, and wont even give me a call back to resolve this issue. By far the worst customer service experience I have EVER had!
Hi i need to make complain of you sna staff team, i booked full size car and at the counter it wasn't available , they charged me 25 $ a day extra for an upgrade and gave me infinity suv , after an hour i called and came back to the location because the car was...Read more
On vacation in Honolulu succumbed to the up sell and rented a jeep instead of the original intermediate car I had originally booked. While about to leave the lot noticed the low tire pressure light on the dash. Told one of the three braughs in the shack about it and...Read more
I rented a silver 2016 Jeep Cherokee from Alamo Rent A Car on March 14, 2017, when I flew in to Dulles Airport in Northern Virginia. I returned the vehicle on March 28, 2017. When I returned the vehicle, the woman who checked it in pointed out a small scuff on the rear...Read more
e most horrible experience in a long time I came from Los Angeles California to Greensboro North Carolina upon my arrival me and my husband experienced a non-professional greeting where the young lady was on her phone in a mini skirt. I reserved a full-size vehicle...Read more
I had reserved my flight to Omaha and rental car through Expedia. We had paid everything through Expedia 5 day $313.92, however I was charged extra $318 for unnecessary upgrades. I had not asked for. The salesperson never sent me the receipt, he told me send my email ....Read more
I usually rent from Alamo on my trips - not because I've been blown away by the rental experience, but because they typically have the lower rates of the major car rental companies. And lets's face it, there is almost no difference between the majors. Recently I left...Read more
- Entire process
I had reserved a compact car online at DTW airport and told when booking with a live Alamo rep that it was $91 + insurance for the three days (awesome!!), and to have $177 open on my credit card for a deposit. I was happy about those prices. First time ever at Alamo at...Read more
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