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2.0

I want to share the worst car rental experience with Alamo with you.

That was the worst experience with any rental car company I have so far. My girlfriendโ€™s father made a car reservation with Alamo months ago and we went to Sacramento Airport to pick up the car on June 10, 2016. When we got here to pick up the car, I went to the front desk to talk with one of their employee about the reservation. Everything was OK until one of their female employee steps in for "help". My girlfriendโ€™s father is a Chinese citizen and he has a Chinese driver license with all the proper documents required by Alamo. The female employee started to accuse the quality of the image on one of the documents is bad, after I explained to her it was just the printer issue, I could see that she lost patience and started to treat us like ***. We were told we can have a Toyota Rav4 by the first employee but she told us we will have Chev equinox, I asked where is the Rav4, she said there was no rev4 and you can only have Chev equinox so take it or leave it. Later I figured it out why she would not give us the Rav4, because someone just returned a Chev equinox so she wouldn't even bother to give us another car, the Chev equinox is unwashed so it is very dirty inside and outside, it also has very smell inside. The worse thing was the car has only half tank of gas, but we were told to return the car with full tank. So I have to go inside the building again and ask them to fill the tank. I wasted anther 10min for that. Because the car was unwashed and it has only half tank of gas, I knew someone just returned it and Alamo just want to get rid of people ASAP. The worst part is about the rude and careless attitude of that female employee, she did not like questions at all! When I asked her if we can get a rev4 instead, she pointed at my girlfriendโ€™s father and said "he is the one who rent the car (she means my name is not even on the list so stop asking question and shut up). I was here to make her day easier because my girlfriendโ€™s father cannot even speak English, but her action was very unprofessional. I understand Alamo is known for its budget price for rental car, but I do not think any business can treat people with such an awful service.

Alamo, you just lost a consumer forever, and I will tell everybody I know about this, so they may think twice about using your service.

Update:

After I wrote a complaint letter to this business and they wrote back, they said would be more than happy to discuss this situation with the renterโ€™s daughter and they would get in touch with renterโ€™s daughter directly. However, 14 days pasted, NO ONE called or email us about this. SHAME on you Alamo, you are such a LIAR!

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

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Alamo C

Hello,

I also see that you posted on other review sites. We would like to look into this as soon as possible.

Please email Care@Alamo.com with your phone number, reservation or rental agreement number, and further details. List "Reference #160630-003970" at the very beginning of your message so we are better able to assist you.

Lauren

Social Monitoring Coordinator

Alamo Rent A Car

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