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1.7

I recently rented a car at Alamo Redmond Oregon. I paid in advance for the week.

When I arrived they said I was too late and gave the car away. The kid at the desk told me to come back the next day to see if they had anything. It was 10 at night and I was 35 miles from our house with kids with me!

They refused to find another car so I stepped over two feet and got a car with Enterprise. So far no one at Alamo has done a thing except refund my money a week later when I complained.

Reason of review: Poor customer service.

Monetary Loss: $350.

Preferred solution: Let the company propose a solution.

Alamo Cons: Them giving my car away after i reserved and paid for it.

Location: Walnut Creek, California

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Alamo C

Hello,

Thank you for bringing this to our attention. As customer service is of the utmost importance to us, we would like the opportunity to look into this for you, if you'd like.

Please email us at Care@Alamo.com with the complete details. Include your contact information, reservation number and any further information regarding your experience with us.

When emailing, please place reference number 151203-003048 in the subject line.

We look forward to hearing from you.

Sincerely,

Mitch

Social Monitoring Coordinator Alamo

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