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I set up a reservation like I had done many times in the recent years with this company.

I rent from Alamo because of the fact that they don't charge a deposit, just the total rental fee.

When I arrived to pick up car-they informed me,

Total on card would be rental amount plus a charge an additional $200 for deposit which was a new policy.

Unaware of the fact they had changed the policy,

I didn't have enough money on my major credit card. They would not except my debit card which was a VISA. I was a resident in area that I was renting.

Wedding to go to the next morning out of town.

I was turned down and told that they would not except my debit card.

After Thourghly going over it with him and demanding that except my debit card because I was unaware of the deposit. He said he was sorry but he could not do that -due to policy however if I'd had an itinerary where I had flown into Tulsa did not live there as a resident he then could except my debit card.

That Did not make any sense to me.....

I told him I was going to call the manager after leaving this facility--he commented "I am the manager"

Disappointed in Tulsa

Reason of review: Problems with payment.

Monetary Loss: $276.

Preferred solution: Let the company propose a solution.

Alamo Cons: Customer service added charges, Hidden excessive fees.

Location: Tulsa, Oklahoma

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Alamo C

Hello! Many of our airport locations do accept debit cards upon return of the vehicle.

We ask that you contact the location before hand to determine what additional documents may be needed to use this form of payment. For additional information, please visit http://bit.ly/1TyZwwY.

Thanks,

Collin

Social Monitoring Coordinator

Alamo

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