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  • Customers like
    • Clean car 2
    • Car we reserved 2
    • Staff and price policy 1
  • Customers don't like
    • Customer service 5
    • Being lied to 4
    • Representation of charges 3

They are not reliable. Reserve a car. Maybe it will be there when you arrive. My car wasn't. And they had a matter of fact attitude. My second and last time using them. A friend uses Hertz and praises their commitment to excellent customer service. Add comment

Problem of alamo website and delayed pay back of cancelled reservation. It happened to me couple of time . Recently on 29th march I paid with my credit card online for car rental (1st apr-7th apr memphis to jfk new york) )and later when I tried to cancel my previous non paid redervation. The website always cancel the paid reservstion only leaving unpaid reservation there. It not only cut the cancellation processing fee but further delayed the authorization release that the reason I couldnt get back my money on my credit card. And now I am... Read more

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  • From mobile
  • Alamo
  • Mar 26
  • #817466

Worst experience for car rental service Add comment

Rented Alamo car from Las Vegas airport. Agent told us we could prepay for gas. I asked if I could prepay for entire rental. He advised that we could and would get a discount. We were paying in cash due to recent cc fraud. Gave him 704.00 cash and corporate card for standard hold. He asked for my husband's email address and advised that he had just sent receipt. We were in hurry to make an appt in San Diego so did not check email until later. Of course, no email and no record of cash payment. Company, both local and national, refers our... Read more

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Alamo left me stranded in Moline, IL! My flight was diverted from Chicago, IL to Moline, IL due to a storm. As a result I had to quickly reserve a rental car from Moline rather than my original rental from Springfield due to the storm and subsequent delays. I was assured by Audrey at the Alamo office via phone and email that I had a reserved car in Moline. Therefore I elected not to get on my delayed flight back to Chicago and drive from Moline to my destination. This was only to find out at the Alamo counter that they had no cars! Alamo's... Read more

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My friend and I rented an automobile from STL .. exchanged it in Atlanta but we left 2 pair of skates in the Chrysler 300 in Atlanta.. The run around the unprofessionalism .. is beyond belief in this organization.. My Rental Agreement Number is 436143236 .. I am blown away how unhelpful everyone is in this organization... I am going to try to send an email as high as I can get to get some attention to their poor service. Why didn't someone clean the car out and find the skates before renting the automobile again.. I think someone stole the... Read more

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Resolved

I recently took a trip back to Hawaii (Oahu) for some personal business and to visit some friends. I had a car booked through Alamo Rent A Car, who I had used on several occasions when I lived in Hawaii, so I expected this to be a very easy experience. I t could not have been further from the truth. I rented the car on January 24th and returned the car on January 27th. When I was leaving the lot, I asked the individual about making note of the large amount of scuffs and chips in the paint. I was handed a card with a hole cut in it. I... Read more

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Since most of these reviews cover the incompetent, unprofessional way this rental car business does business I will only say that if my son or daughter talked to me the way Marilyn from Fort Myers Airport talked to me there would be serious consequences. Maybe Marilyn needs to be grounded from answering phones for awhile with a cut in pay until she understands the importance of customer service. When will companies begin to train there employees to take care of the customer. For someone who travels and uses rental cars it seems ridiculous not... Read more

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On February 16, I picked up a car in the Alamo station of Orlando airport. I had a contract for a corolla for 574.00. I explained to the agent that I was coming to Florida to take care of a very ill friend who had a scooter. The agent convinced me that Corolla would not hold the scooter even though her husband told me it would. I panicked and agreed to a SUV at the cost of 200.00 more. The next day I realized my friend was too ill to use scooter and tried to downgrade to my original car. I was going to Gainesville to pick Up her daughter and... Read more

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We returned a car to Hartsfield-Jackson Atlanta International airport on Monday, January 18th around 3:00pm. Alamo confirmation Code: 274392225COUNT. Thomas L. Williams. When we arrived at the gate, I noticed my cell phone was missing. I immediately called the Alamo lost and found department from my husband's phone to see if the phone had been left in the automobile. No one answered the phone! Really???? What horrible customer service!!!!!!! Needless to say, I was livid! All I wanted to know if the phone was found or NOT! I had to catch a... Read more

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