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1.7 Based on 50 reviews
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  • Customers like
    • Clean car 3
    • Car we reserved 2
    • Staff and price policy 1
  • Customers don't like
    • Customer service 5
    • Being lied to 4
    • Representation of charges 3
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I booked a featured deal on Hotwire with Alamo for Orange County John Wayne International Airport in August of 2016. The rate was for "special car" category. On arrival at the rental counter they offered me either a PICK UP TRUCK or 12 PASSENGER TRANSPORT VAN...neither of which was a CAR. IT IS A SCAM to give away vehicles they can't rent and that use TONS OF GAS. It cost $30 additional dollars to upgrade to a regular car. I caved after... Read more

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When I made a reservation for a car to be picked up in Boston, I chose the compact car or larger rate, and they pick the size according to what is available at pickup time. The guaranteed compact size only was $20 more for the week but if I can save $20 and get a car, that's ok. When I arrived at the counter to get the car, they told me there was only a pickup truck available. It was never explained when I agreed to the "and larger" vehicle that... Read more

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  • From mobile
  • Aug 07
  • #896400

Now that Alamo has merged with National AND outsourced their call center to India, you can absolutley forget about the Alamo you once knew and loved. I've been with Alamo since 2002, and i recommend you stay far away. Another great company who could not find a way to pay off their top executives without screwing over customers

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  • From mobile
  • Aug 04
  • #894834

Alamo charged me an administrative fee of $13 to tell NY state who rented their car. Their cars are loaded w ezpass and so when I went through the toll and paid on my own with cash the sign flashed call ezpass. I contacted Alamo who told me there was nothing they could do because I didn't pay them in advance for ezpass. Penalize your customer for. It paying for all the extra services?

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  • From mobile
  • Jul 23
  • #887337

Alamo took $265.79 in additional charges for no reason, and wont even give me a call back to resolve this issue. By far the worst customer service experience I have EVER had!

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FLEW IN TO PORTLAND OREGON, 11PM THEIR TIME, 200AM MY TIME. HAD PREPAID, TEXT INSTRUCTIONS TO GO TO ISLAND 2, NO COUNTER PERSON, ONLY KIOS, THAT IS REJECTING EVERYONE . NO NOTHING FOR INSTRUCTIONS. SO WASTED ALMOST 40 MINS, THEN SEEN ALAMO SHUTTEL BUS. PROCEEDED TO CAR LOT. FINALLY GOT OUR CAR, TOLD TO DO A WALK AROUND TO ID ANY SCRATCHES OF DENTS. SO AT 1230 AM OREGON, MY TIME 330AM, WITH CAR BEING RECENTLY WASHED AND WET AND LOTS OF... Read more

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I dropped my vehicle off at Orlando airport. In a rush I left my wallet and a $20 bill sitting in cup holder between front seats. After I realized I left my wallet (1/2 hour later), I returned and after a 45 minute wait, they claim there was no wallet in car. My issue is they didn't take a written report on the spot nor at least questioned the attendants that handled the car after I dropped it off. The Lost and Found number they gave me, I have... Read more

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We were at LAX dropping off relatives when the ALAMO bus turning left SIDE SWEPT our car. We went to their station and wrote down what happened and were told the bus manager CLAUDIA will be contacting us. It has been 1.5 days and she has not even ATTEMPTED to call us. We tried multiple times to contact her and no one is apparently able to contact her. Our insurance also filed a claim and emailed them. We keep calling and all that happens is... Read more

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  • From mobile
  • Jul 06
  • #877946

I rented a Versa at Denver Airport. When I went to pick up I ran into bait and switch. I was told the Versa would not make it if we drove in mountains. Got a Altima for 196.00.

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I set up a reservation like I had done many times in the recent years with this company. I rent from Alamo because of the fact that they don't charge a deposit, just the total rental fee. When I arrived to pick up car-they informed me, Total on card would be rental amount plus a charge an additional $200 for deposit which was a new policy. Unaware of the fact they had changed the policy, I didn't have enough money on my major credit card.... Read more

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