1.4
  • Clean car2 votes
  • Car we reserved1 votes
  • Being lied to3 votes
  • Being induced to error2 votes
  • Customer service2 votes
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  • From mobile
  • Alamo
  • 1 day ago
  • by anonymous
  • #626953

They suck. They overcharged my debt card twice.I hate dealing with a company that can't resolve an issue. Never will deal with this company again Add comment

  • Mar 18
  • Rentals
  • Las Vegas, Nevada
  • Refund Policy
  • 1
  • 1
  • 34
  • REVIEW RATING 4/5

Where do I begin. I rented from Alamo Las Vegas, NV airport for the first time and never had I experienced anything like this. This place needs to have more class and better workers..better yet, shut this *** company down. I got pulled over by a cop for the vehicle not have any plates on the car. Then got issued a ticket. I call Alamo to complain and they assured me that my rental would be... Read more

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  • Mar 03
  • Rentals
  • Tampa, Florida
  • Car Rental
  • 1
  • 1
  • 35
  • REVIEW RATING 4/5

After just having returned from a Florida trip that included a car rental from Alamo, I have been reading all the complaints. This company depends on the fact you are arriving at a strange destination, are tired, confused, and under pressure to get the car and get out. That is when they tell you about a new, special charge for an odd little bit of insurance NOT covered by any insurance company... Read more

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  • Feb 02
  • Rentals
  • Short Hills, New Jersey
  • Car Rental
  • 1
  • 1
  • 32
  • REVIEW RATING 4/5

We rented an alamo car for a weekend for three days for $200 at the Tucson airport. Given a snowstorm in the northeast we could not fly out until Tuesday. Alamo said that the extra day would make the rental $500. ie $300 for the extra day. Their website had a one day car rental from Monday to Tuesday for $120. We were told there was nothing they could do. (The 120 would involve a new... Read more

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  • Jan 12
  • Rentals
  • San Francisco, California
  • Car Rental Reservation
  • 1
  • 1
  • 35
  • REVIEW RATING 4/5

We planned to trip to drive from SF to LA from Dec. 26, 2014 to Jan 1. 2015. So we made reservation through Orbitz.com to rent a car from Alamo for the trip in November 2014. We got the confirmation saying everything is settled and we just need to go there and pick up the car on Dec. 26 from 9 am to 11 am. On Dec. 26, we called the Alamo office in downtown SF at 8 am, they still said, no problem,... Read more

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  • Jan 09
  • Rentals
  • Dallas, Texas
  • Car Rental
  • 38
  • REVIEW RATING 5/5

Alamo defrauded us of money during our trip to Mexico. For the last 2 months, I have attempted to resolve this matter and Alamo's customer service has been worse than deplorable. The Cabo franchisee lied and defrauded us, and the US operation has refused to issue us a refund and continues to rely on the lies of the Cabo franchisee. This company should step up and refund our $. Over less than... Read more

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  • Jan 05
  • Rentals
  • Phoenix, Arizona
  • Car Rental
  • 1
  • 1
  • 62
  • REVIEW RATING 4/5

I rented a car back in November 2014. A few days after I returned the car, I received a call saying I was in an accident and owed $603.80 for damages. They claimed I hit a car as I was returning my car and that I got in an argument with the manager, who just happens to be the witness. I explained that when I returned the car the attendant walked around checking it and gave me the all clear and... Read more

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  • Jan 02
  • Rentals
  • Hyundai Elantra Rental
  • 1
  • 1
  • 45
  • REVIEW RATING 5/5

On December 31, 2014, my wife and I rented a Hyundai Elantra at Alamo Oakland International Airport (RA # 732282715). We planned to drive back to our home at San Diego and to drop off the car at San Diego Airport. We left rental car center at around 10:45am and the estimated driving time was around 7.5 hrs per real time Google map. After about one and a half hour, we noticed that the engine... Read more

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  • Dec 15, 2014
  • Rentals
  • London, London
  • Car Rental
  • 4
  • 4
  • 68
  • REVIEW RATING 4/5

I recently rented a car from Alamo LA for 10 days, i parked it in a parking lot and when i returned to the car another vehicle had scratched the car. When i returned the car to Alamo i explained what had happened, the young guy assured me that it was so minor that it was easily buff out and was reluctant to even put the damage on record but his manager insisted. I left LA thinking that i would... Read more

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  • Dec 12, 2014
  • Rentals
  • Winter Haven, Florida
  • Car Rental
  • 1
  • 1
  • 29
  • REVIEW RATING 4/5

36 hours ago, we hired a compact for five weeks, pickup Orlando Airport, with my wife as main driver. Based on previous rentals in Florida and confirmed by online research, we assumed a second, spouse driver i.e. me could be added free-of-charge. Not with Alamo, apparently. The guy at the desk said, without a shred of sympathy, it would be $10 a day. Having read of airport counter clerks... Read more

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