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  • Customers like
    • Clean car2
    • Car we reserved1
    • Staff and price policy1
  • Customers don't like
    • Customer service5
    • Being lied to4
    • Representation of charges3

  • Aug 17
  • Rentals
  • Sykesville, Maryland
  • Alamo Car Rental
  • 3
  • REVIEW RATING 4/5

I reserved a "standard" car on line that had a website total of $138.32 for that car and that time frame. I was billed $219.83 for a "standard" car. It is all on the receipt; standard reserved and standard charged, the the total is not what the website quoted. When I called customer service and questioned that difference I was told perhaps they ran out of the car I reserved; even had that been... Read more

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  • From mobile
  • Alamo
  • Jul 24
  • by anonymous
  • #671471

OMG..... We had book two cars via Travelocity with Alamo, four months ago. We showed up and they would not take the debit card. They said we were out of luck and could go to another dealer. Of course the manager (who was like 16 yrs old) said no luck. Well lesson learned, I won't be renting from them ever again. Bad customer service! Add comment

  • Jul 21
  • Rentals
  • Hebron, Kentucky
  • Alamo Van Rental
  • 12
  • REVIEW RATING 4/5

My rental was paid in full via MasterCard reward points. When I picked up the rental there were $200 in fees that had to be paid. This is entrapment. I had no choice but to rent the van since I was going on vacation within a few hours. I even visited the location a few days before to discuss insurance fees, etc but the CSA never told me there was a balance due for all of the fees. My biggest... Read more

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100% FULL

  • Jul 18
  • Rentals
  • San Jose Del Cabo, Baja California Sur
  • Insurance Coverage
  • 26
  • REVIEW RATING 4/5

Your own site says that as long as I purchase third party liability insurance from a Mexican insurance company, I have the right to use that insurance for my rental. Yet I was denied a car after presenting proof of that insurance at the counter in San Jose Del Cabo Airport (SJD). This cost me several hours and a lot more money to eventually secure a car from a competitor. How can I file a formal... Read more

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  • Jul 11
  • Rentals
  • South Bend, Indiana
  • Alamo Online Check-In
  • 11
  • REVIEW RATING 4/5

I set-up a rental with Alamo through Hotwire. It was an online deal that processed without difficulty. One of the requirements required a valid driver's license, in which I have. However, owing to having recently renewed my license....I was issued a paper license until my secure driver's license would arrive. The service rep at the desk at the sbn location was very helpful & kind in regards... Read more

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  • Jun 16
  • Rentals
  • Miller Place, New York
  • Vehicle Reservation
  • 1
  • 1
  • 29
  • REVIEW RATING 4/5

On 3-1-15,I reserved a vehicle from Alamo Car Rental to be picked-up at the Belize airport,Belize,Central America When I arrived on the 11th of March I was told they didn't have my vehicle or any other vehicle to rent.National was closed and is also owned my alamo. The lady at the counter suggested I rent from a local renter they deal with,Pancho Car Rental. Pancho as you might suspect did a... Read more

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  • May 19
  • Rentals
  • Irvine, California
  • Toll Charge
  • 1
  • 1
  • 36
  • REVIEW RATING 4/5

Charged me $13 for "administrative fee" due to toll I had to pay when going over Golden Gate Bridge. They said "it's in the contract" which is BS. I don't mind paying the toll, but you'd think when renting in SF the agency would tell you "hey, if you go over a bridge, we're gonna charge you $13 in addition to the toill" and then explain how to avoid that. So I called up, and after 30 minutes... Read more

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I had pre reserved a car and had already paid. The customer representative wouldn't take my card, wouldn't refund us and was not helpful. It was an awful experience and I'm never using it again Add comment

  • May 11
  • Rentals
  • Oakland, California
  • Car Rental
  • 1
  • 1
  • 71
  • REVIEW RATING 4/5

We were charged $508 for damage we did not incur to the car. We took photos because it was clear the damage was old. When are disputing with Amex. When we pulled up to return the car, the attendant's first question was if we inspected the car before we took it off the lot. He then inspected the outside of the car as if he were looking for something. He found an odd scratch on the back bumper,... Read more

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  • Apr 25
  • Rentals
  • Raleigh, North Carolina
  • Car Rental
  • 1
  • 1
  • 17
  • REVIEW RATING 3/5

They suck. They overcharged my debt card twice.I hate dealing with a company that can't resolve an issue. Never will deal with this company again Read more

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