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1.7 Based on 46 reviews
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  • Customers like
    • Clean car 3
    • Car we reserved 2
    • Staff and price policy 1
  • Customers don't like
    • Customer service 5
    • Being lied to 4
    • Representation of charges 3
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  • From mobile
  • Jul 23
  • #887337

Alamo took $265.79 in additional charges for no reason, and wont even give me a call back to resolve this issue. By far the worst customer service experience I have EVER had!

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FLEW IN TO PORTLAND OREGON, 11PM THEIR TIME, 200AM MY TIME. HAD PREPAID, TEXT INSTRUCTIONS TO GO TO ISLAND 2, NO COUNTER PERSON, ONLY KIOS, THAT IS REJECTING EVERYONE . NO NOTHING FOR INSTRUCTIONS. SO WASTED ALMOST 40 MINS, THEN SEEN ALAMO SHUTTEL BUS. PROCEEDED TO CAR LOT. FINALLY GOT OUR CAR, TOLD TO DO A WALK AROUND TO ID ANY SCRATCHES OF DENTS. SO AT 1230 AM OREGON, MY TIME 330AM, WITH CAR BEING RECENTLY WASHED AND WET AND LOTS OF... Read more

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I dropped my vehicle off at Orlando airport. In a rush I left my wallet and a $20 bill sitting in cup holder between front seats. After I realized I left my wallet (1/2 hour later), I returned and after a 45 minute wait, they claim there was no wallet in car. My issue is they didn't take a written report on the spot nor at least questioned the attendants that handled the car after I dropped it off. The Lost and Found number they gave me, I have... Read more

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We were at LAX dropping off relatives when the ALAMO bus turning left SIDE SWEPT our car. We went to their station and wrote down what happened and were told the bus manager CLAUDIA will be contacting us. It has been 1.5 days and she has not even ATTEMPTED to call us. We tried multiple times to contact her and no one is apparently able to contact her. Our insurance also filed a claim and emailed them. We keep calling and all that happens is... Read more

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  • From mobile
  • Jul 06
  • #877946

I rented a Versa at Denver Airport. When I went to pick up I ran into bait and switch. I was told the Versa would not make it if we drove in mountains. Got a Altima for 196.00.

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I set up a reservation like I had done many times in the recent years with this company. I rent from Alamo because of the fact that they don't charge a deposit, just the total rental fee. When I arrived to pick up car-they informed me, Total on card would be rental amount plus a charge an additional $200 for deposit which was a new policy. Unaware of the fact they had changed the policy, I didn't have enough money on my major credit card.... Read more

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I'm done with Alamo. Service at Alamo is a thing of the past. I'm a cooperate renter and Alamo has been my first choice for years, but I've never had a service issue. Until tonight. Car is about 190 miles from rental location car when the 'low tire pressure' light came on. Alamo road service offered 2 worthless options: send service to put on 'donut' tire or agency where car was rented (180 miles away) will have a new car towed to my location,... Read more

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I'm done with Alamo. Service at Alamo is a thing of the past. I'm a cooperate renter and Alamo has been my first choice for years, but I've never had a service issue. Until tonight. Car is about 190 miles from rental location car when the 'low tire pressure' light came on. Alamo road service offered 2 worthless options: send service to put on 'donut' tire or agency where car was rented (180 miles away) will have a new car towed to my location,... Read more

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I want to share the worst car rental experience with Alamo with you. That was the worst experience with any rental car company I have so far. My girlfriend’s father made a car reservation with Alamo months ago and we went to Sacramento Airport to pick up the car on June 10, 2016. When we got here to pick up the car, I went to the front desk to talk with one of their employee about the reservation. Everything was OK until one of their female... Read more

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I rented a car with Alamo at the BWI airpot, Baltimore, and received a scam 1 month later. I did not go through the roads they showed in the toll's receipt. They charged $14.48 on my credit card without sending an email letting me know about the transaction. After I called them trying to dispute, they waved $10 from the total amount. They want me to prove that I was at home (which they know is basically impossible, as long as I knew upfront that... Read more

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