1.2
  • clean car1 votes
  • Being lied to3 votes
  • Being induced to error2 votes
  • Their service1 votes
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  • Jan 12
  • Rentals
  • San Francisco, California
  • Car Rental Reservation
  • 16
  • REVIEW RATING 4/5

We planned to trip to drive from SF to LA from Dec. 26, 2014 to Jan 1. 2015. So we made reservation through Orbitz.com to rent a car from Alamo for the trip in November 2014. We got the confirmation saying everything is settled and we just need to go there and pick up the car on Dec. 26 from 9 am to 11 am. On Dec. 26, we called the Alamo office in downtown SF at 8 am, they still said, no problem,... Read more

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  • Jan 09
  • Rentals
  • Dallas, Texas
  • Car Rental
  • 23
  • REVIEW RATING 5/5

Alamo defrauded us of money during our trip to Mexico. For the last 2 months, I have attempted to resolve this matter and Alamo's customer service has been worse than deplorable. The Cabo franchisee lied and defrauded us, and the US operation has refused to issue us a refund and continues to rely on the lies of the Cabo franchisee. This company should step up and refund our $. Over less than... Read more

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  • Jan 05
  • Rentals
  • Phoenix, Arizona
  • Car Rental
  • 1
  • 1
  • 23
  • REVIEW RATING 4/5

I rented a car back in November 2014. A few days after I returned the car, I received a call saying I was in an accident and owed $603.80 for damages. They claimed I hit a car as I was returning my car and that I got in an argument with the manager, who just happens to be the witness. I explained that when I returned the car the attendant walked around checking it and gave me the all clear and... Read more

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  • Jan 02
  • Rentals
  • Hyundai Elantra Rental
  • 1
  • 1
  • 25
  • REVIEW RATING 5/5

On December 31, 2014, my wife and I rented a Hyundai Elantra at Alamo Oakland International Airport (RA # 732282715). We planned to drive back to our home at San Diego and to drop off the car at San Diego Airport. We left rental car center at around 10:45am and the estimated driving time was around 7.5 hrs per real time Google map. After about one and a half hour, we noticed that the engine... Read more

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  • Dec 15, 2014
  • Rentals
  • London, London
  • Car Rental
  • 4
  • 4
  • 45
  • REVIEW RATING 5/5

I recently rented a car from Alamo LA for 10 days, i parked it in a parking lot and when i returned to the car another vehicle had scratched the car. When i returned the car to Alamo i explained what had happened, the young guy assured me that it was so minor that it was easily buff out and was reluctant to even put the damage on record but his manager insisted. I left LA thinking that i would... Read more

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  • Dec 12, 2014
  • Rentals
  • Winter Haven, Florida
  • Car Rental
  • 1
  • 1
  • 21
  • REVIEW RATING 4/5

36 hours ago, we hired a compact for five weeks, pickup Orlando Airport, with my wife as main driver. Based on previous rentals in Florida and confirmed by online research, we assumed a second, spouse driver i.e. me could be added free-of-charge. Not with Alamo, apparently. The guy at the desk said, without a shred of sympathy, it would be $10 a day. Having read of airport counter clerks... Read more

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  • Dec 09, 2014
  • Rentals
  • Lynbrook, New York
  • Kia Automobile Rental
  • 1
  • 1
  • 31
  • REVIEW RATING 4/5

No More Alamo DANGER, EMOTIONAL STRESS, and RIDICULOUS policies ! RA# : 731890431 1. On November 19, 2014 (Approx. 12:20PM), I picked up a Kia rental at Miami Airport. It was raining really hard outside and the conditions were effecting the condensation and blurring of all the windows. The pickup / parking area was not completely protected against the elements. When I drove outside of the... Read more

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  • Dec 01, 2014
  • Rentals
  • Belo Horizonte, Minas Gerais
  • Airport Car Rental
  • 2
  • 2
  • 42
  • REVIEW RATING 5/5

In early september, 2014, me and my fiancé placed an online reservation for a car at Miami International Airport Alamo Car Rental. On the submission form we applied only for the services we considered important for our use, and then we pre paid the total amount of this service. On the pickup date (October 25th) the lady who attended us, as usual, offered some additional services. We said that we... Read more

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  • From mobile
  • Alamo
  • Nov 27, 2014
  • by anonymous
  • #562896

I had a prepaid car rental and they gave my car away it wasn't ok Add comment

  • Nov 24, 2014
  • Rentals
  • Houston, Texas
  • Rental Car Reservation
  • 2
  • 2
  • 34
  • REVIEW RATING 5/5

What follows is a copy of an email I will send to Alamo. It explains the nature of complaints I have that have soured my experience with Alamo rentals "Hello, I am emailing with some disputes to my bill for reservation no. _____ . While many aspects of my bill appear to be fine and just, there are some key areas in which Alamo representatives have misinformed me of how much I would be charged,... Read more

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