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  • Customers like
    • Clean car2
    • Car we reserved1
  • Customers don't like
    • Being lied to3
    • Customer service3
    • Being induced to error2

  • May 19
  • Rentals
  • Irvine, California
  • Toll Charge
  • 1
  • 1
  • 12
  • REVIEW RATING 4/5

Charged me $13 for "administrative fee" due to toll I had to pay when going over Golden Gate Bridge. They said "it's in the contract" which is BS. I don't mind paying the toll, but you'd think when renting in SF the agency would tell you "hey, if you go over a bridge, we're gonna charge you $13 in addition to the toill" and then explain how to avoid that. So I called up, and after 30 minutes... Read more

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I had pre reserved a car and had already paid. The customer representative wouldn't take my card, wouldn't refund us and was not helpful. It was an awful experience and I'm never using it again Add comment

  • May 11
  • Rentals
  • Oakland, California
  • Car Rental
  • 1
  • 1
  • 31
  • REVIEW RATING 4/5

We were charged $508 for damage we did not incur to the car. We took photos because it was clear the damage was old. When are disputing with Amex. When we pulled up to return the car, the attendant's first question was if we inspected the car before we took it off the lot. He then inspected the outside of the car as if he were looking for something. He found an odd scratch on the back bumper,... Read more

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  • Apr 25
  • Rentals
  • Raleigh, North Carolina
  • Car Rental
  • 1
  • 1
  • 10
  • REVIEW RATING 4/5

They suck. They overcharged my debt card twice.I hate dealing with a company that can't resolve an issue. Never will deal with this company again Read more

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  • Mar 18
  • Rentals
  • Las Vegas, Nevada
  • Refund Policy
  • 1
  • 1
  • 52
  • REVIEW RATING 4/5

Where do I begin. I rented from Alamo Las Vegas, NV airport for the first time and never had I experienced anything like this. This place needs to have more class and better workers..better yet, shut this *** company down. I got pulled over by a cop for the vehicle not have any plates on the car. Then got issued a ticket. I call Alamo to complain and they assured me that my rental would be... Read more

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  • Mar 03
  • Rentals
  • Tampa, Florida
  • Car Rental
  • 1
  • 1
  • 51
  • REVIEW RATING 4/5

After just having returned from a Florida trip that included a car rental from Alamo, I have been reading all the complaints. This company depends on the fact you are arriving at a strange destination, are tired, confused, and under pressure to get the car and get out. That is when they tell you about a new, special charge for an odd little bit of insurance NOT covered by any insurance company... Read more

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  • Feb 02
  • Rentals
  • Short Hills, New Jersey
  • Car Rental
  • 1
  • 1
  • 34
  • REVIEW RATING 4/5

We rented an alamo car for a weekend for three days for $200 at the Tucson airport. Given a snowstorm in the northeast we could not fly out until Tuesday. Alamo said that the extra day would make the rental $500. ie $300 for the extra day. Their website had a one day car rental from Monday to Tuesday for $120. We were told there was nothing they could do. (The 120 would involve a new... Read more

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  • Jan 12
  • Rentals
  • San Francisco, California
  • Car Rental Reservation
  • 1
  • 1
  • 38
  • REVIEW RATING 4/5

We planned to trip to drive from SF to LA from Dec. 26, 2014 to Jan 1. 2015. So we made reservation through Orbitz.com to rent a car from Alamo for the trip in November 2014. We got the confirmation saying everything is settled and we just need to go there and pick up the car on Dec. 26 from 9 am to 11 am. On Dec. 26, we called the Alamo office in downtown SF at 8 am, they still said, no problem,... Read more

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  • Jan 09
  • Rentals
  • Dallas, Texas
  • Car Rental
  • 41
  • REVIEW RATING 5/5

Alamo defrauded us of money during our trip to Mexico. For the last 2 months, I have attempted to resolve this matter and Alamo's customer service has been worse than deplorable. The Cabo franchisee lied and defrauded us, and the US operation has refused to issue us a refund and continues to rely on the lies of the Cabo franchisee. This company should step up and refund our $. Over less than... Read more

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  • Jan 05
  • Rentals
  • Phoenix, Arizona
  • Car Rental
  • 1
  • 1
  • 77
  • REVIEW RATING 4/5

I rented a car back in November 2014. A few days after I returned the car, I received a call saying I was in an accident and owed $603.80 for damages. They claimed I hit a car as I was returning my car and that I got in an argument with the manager, who just happens to be the witness. I explained that when I returned the car the attendant walked around checking it and gave me the all clear and... Read more

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