Alamo Complaints and Reviews

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Alamo
Main address: Alamo Contact Center Customer Care Department 63114 St. Louis MO
1(800) 445-5664, ,
  • 89+3 mobile complaints
  • $13.9K claimed losses
  • $151 average
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  • Nov 24
  • Rentals
  • Houston, Texas
  • Rental Car Reservation
  • 2
  • 2
  • 13

What follows is a copy of an email I will send to Alamo. It explains the nature of complaints I have that have soured my experience with Alamo rentals "Hello, I am emailing with some disputes to my bill for reservation no. _____ . While many aspects of my bill appear to be fine and just, there are some key areas in which Alamo representatives have misinformed me of how much I would be charged,... Read more

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  • Nov 16
  • Rentals
  • Ventura, California
  • Car Rental
  • 1
  • 1
  • 16

we rented a car from Illinois to Burbank Airport. The following day we were rear ended, and it wasn't our fault.the car wasn't driveable after that. So we called lol to arrange for a tow truck for them to take it back to the facilities, and of course you wanted to rent another car. Apparently this is the first time this has ever happened in the history of Alamo because the agents were completely... Read more

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  • Nov 07
  • Rentals
  • San Diego, California
  • Car Rental
  • 1
  • 1
  • 19

I was on business trip and company would not pay for more than compact car. Alamo gave me a Ford Taurus and guaranteed me that I would not be charged an upgrade. I did not request an upgrade and stressed my concern to Alamo. I was charged an extra $450 and when I received my bill I tried to dispute it. They would not work with me at all. This company is not worth renting a car from and having... Read more

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  • Nov 06
  • Rentals
  • Car Reservation
  • 1
  • 1
  • 11

Joined Alamo Insider while reserving a vehicle since it guaranteed a 5% discount...per their website. When I went back to finish the reservation, the price had increased by $50. Calls to the company were met with complete disinterest and no help whatsoever. All they would say, over and over, was that the computer gives the best rate available at the time of the reservation. Evan after... Read more

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  • From mobile
  • Alamo
  • Oct 31
  • by anonymous
  • #552758

Freakin suck.....only customers coming off a plane can use a debit card?? Wtf stereo type bs is that....ur company is a joke....*** ur customer service... Add comment

     

  • Oct 28
  • Rentals
  • London, London
  • Car Online Reservation
  • 1
  • 1
  • 14

I reseverd a car online 4 hours befor i went to pick the car up when i turnd up there was no car and they had credited my card. Read more

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  • Oct 24
  • Rentals
  • Anchorage, Alaska
  • Car Rental Refusal
  • 1
  • 1
  • 20

Traveling on Offical military orders for a medical appt, I was refused a rental at the counter by Alamo. When I asked why the refusal was not stated during the reservation process, the rep told me that they don't have to inform of a refusal. Because of this last minute action by Alamo, I was forced to pay for a cab ($25.00 out of pocket) to my hotel. When I attempted to call the main office,... Read more

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  • Oct 17
  • Rentals
  • Satellite Radio Service
  • 2
  • 2
  • 30

We reserved a car through Expedia when booking our trip to Vegas. We decided to upgrade to a 2015 Impala,which was brand new, and specifically asked for satellite radio. Once on the road we found satellite radio wouldn't work. Regardless, our trip continued for 12 days and then returned it to Las Vegas airport where we had picked it up. Explaining this to the woman in the return booth got us the... Read more

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  • Oct 03
  • Rentals
  • Gainesville, Florida
  • Auto Rental Agency
  • 3
  • 3
  • 47

I reserved a car for the weekend for $131.00. When my daughter in-law went to get the car she was told that the car that I reserved was unavailable and that she would have to pay $210.00 for an upgrade. The manager Winston Williams was of a different race than my daughter in-law. I think that was the problem because when I contacted Alamo they told me that Williams could have given her the car... Read more

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  • Sep 26
  • Rentals
  • San Diego, California
  • Car Rental Additional Charges
  • 1
  • 1
  • 57

I accidentally scratched my Alamo rental car back in May 2014. I did inform the Alamo agent about this, and he charged my credit card an extra 500 dollars at the time of the rental car return as a damage downpayment. I then paid an additional 383 dollars a month later because their body shop estimated that the repair cost was 883 dollars ( they actually repaired other pre existing damage to the... Read more

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