Alamo Complaints and Reviews

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Alamo
Main address: Alamo Contact Center Customer Care Department 63114 St. Louis MO
1(800) 445-5664, ,
  • 85+3 mobile complaints
  • $12.5K claimed losses
  • $142 average
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  • From mobile
  • Alamo
  • 6 hours ago
  • by anonymous
  • #552758

Freakin suck.....only customers coming off a plane can use a debit card?? Wtf stereo type bs is that....ur company is a joke....*** ur customer service... Add comment

     

  • Oct 28
  • Rentals
  • London, London
  • Car Online Reservation
  • 1
  • 1
  • 2

I reseverd a car online 4 hours befor i went to pick the car up when i turnd up there was no car and they had credited my card. Read more

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  • Oct 24
  • Rentals
  • Anchorage, Alaska
  • Car Rental Refusal
  • 1
  • 1
  • 11

Traveling on Offical military orders for a medical appt, I was refused a rental at the counter by Alamo. When I asked why the refusal was not stated during the reservation process, the rep told me that they don't have to inform of a refusal. Because of this last minute action by Alamo, I was forced to pay for a cab ($25.00 out of pocket) to my hotel. When I attempted to call the main office,... Read more

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  • Oct 17
  • Rentals
  • Satellite Radio Service
  • 2
  • 2
  • 21

We reserved a car through Expedia when booking our trip to Vegas. We decided to upgrade to a 2015 Impala,which was brand new, and specifically asked for satellite radio. Once on the road we found satellite radio wouldn't work. Regardless, our trip continued for 12 days and then returned it to Las Vegas airport where we had picked it up. Explaining this to the woman in the return booth got us the... Read more

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  • Oct 03
  • Rentals
  • Gainesville, Florida
  • Auto Rental Agency
  • 2
  • 2
  • 42

I reserved a car for the weekend for $131.00. When my daughter in-law went to get the car she was told that the car that I reserved was unavailable and that she would have to pay $210.00 for an upgrade. The manager Winston Williams was of a different race than my daughter in-law. I think that was the problem because when I contacted Alamo they told me that Williams could have given her the car... Read more

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  • Sep 26
  • Rentals
  • San Diego, California
  • Car Rental Additional Charges
  • 1
  • 1
  • 40

I accidentally scratched my Alamo rental car back in May 2014. I did inform the Alamo agent about this, and he charged my credit card an extra 500 dollars at the time of the rental car return as a damage downpayment. I then paid an additional 383 dollars a month later because their body shop estimated that the repair cost was 883 dollars ( they actually repaired other pre existing damage to the... Read more

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  • Sep 25
  • Rentals
  • Car Rental Booking
  • 1
  • 1
  • 18

Had a car rental booked through a UK travel agency - car to be picked up from Union Station, Washington DC. Upon arrival, gave voucher number, only to find out that the travel agency had put the name of my traveling companion as the driver (he does not drive), rather than myself. The guy at the counter Rashid could hardly have cared less and was incapable of showing any initiative; he refused to... Read more

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  • Sep 20
  • Rentals
  • Swindon, England
  • Upgraded Car Rental
  • 1
  • 1
  • 41

I have recently returned from orlando and had hired a car from Alamo. On arrival at orlando I was told that the vehicle I had hired would not be big enough and that I needed to upgrade to a bigger vehicle. I explained to the Alamo rep that I had already paid for an upgrade and that I didn't need a bigger vehicle. The rep also stated that she required my debit details for "validation". Having... Read more

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  • Sep 17
  • Auto Insurance
  • Rental Car Damage
  • 2
  • 2
  • 25

Hi I have just returned from the UK where I rented a car from Alamo Manchester from the 11 to 15th. Although I had Cdw and Tdp, they still asked me if I wanted to waiver the exess which I could understand.and still I had a deposit down for 250 sterling. What I could not figure is how come I had CDW and yet the rep informed me that if I had to have an accident with the car and would be the fault... Read more

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  • Aug 21
  • Rentals
  • Auto Rental
  • 1
  • 1
  • 36

I hired a car from Heathrow for a total of 52 days. I arranged this via a broker and purchased the insurance with the broker. When I reached the Alamo service desk, I explicitly told them that I did not want any form of insurance. I was then told to sign in the appropriate places to complete the agreement but it seems that one of those places was to pay for tyre and windscreen insurance at over... Read more

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