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  • Customers like
    • Clean car 2
    • Selection of cars 1
    • Staff and price policy 1
  • Customers don't like
    • Customer service 5
    • Being lied to 4
    • Representation of charges 3

We returned a car to Hartsfield-Jackson Atlanta International airport on Monday, January 18th around 3:00pm. Alamo confirmation Code: 274392225COUNT. Thomas L. Williams. When we arrived at the gate, I noticed my cell phone was missing. I immediately called the Alamo lost and found department from my husband's phone to see if the phone had been left in the automobile. No one answered the phone!... Read more

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i have a complaint about service i received. i recently had a car that was due for return and i needed to have my rental extended. i called customer service explaining the issue that i had and also said that i need to switch my payment method to a new card. i also told them it was a debit card. i was told that it would be OK and to speak with a rep at the location. numerous notes were made on the... Read more

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I rented a car in Miami. The wait was 2 hours no one talking to the customers. I get the car it's wrong vehicle, filthy, and gas tank was on E. We ran out of gas and had to push car to gas station. I have called customer service 10 times with no response to handle this issue. Read more

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TUCSON AZ ALAMO AT AIRPORT Extremely rude and racist towards my mother, laughed at serious questions and looked at my family in disgust. Said her name was Janna or Jenna older women blonde colored eyes a lot of make up and wrinkled mouth. Worst customer service ever, renting a car from budget instead Read more

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Resolved

I am very disapppointed at Alamo. My name is Thais and I live in Brazil. I have rented a car at Alamo in BWI on Nov 27th at 11 AM and returned in Washington DC (Union Station) on Nov 29th, at 2PM. I prepaid USD 94.99 for 2 days rent before picking up the car. As I delivered the car, I received a notification that my credit card was charged an extra USD 190.25. I cannot understand why I was... Read more

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Vehicle # FL205667 Other unknown # RA737641142: I got a free upgrade because Alamo did not the compact car I paid, but this Ford Focus was Very dirty outside and in. The dirt I can live with in December Chicago, but the light for low tire pressure came on about half way through the 1st day of a four day rental. I paid for 4 quarters of air at a gas station in Schiller Park. I could not tell which... Read more

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I booked my rental from the Costco which was re-directed to Alamo.I showed the agent the confirmation. I declined the insurance coverage on the confirmation and told him I just want the same as what I booked. He said okay and told me to sign. I was in a rush so didn't read the print. The agent added the initials CDW for $81 in the contract. It did not say insurance but everything else was spelled... Read more

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This is the second time that i left something in Alamo rent car and get disappear .... Car was towed On 09/2015 wallet coach documents credit cards and cash money Aproxx 65 , sunpass, ray ban sunglasses Were in site the car never appear On 11/2015. Wallet agains not body found it ... Driver license , credit cards, cash of 45 dollars Hope that this time some of the employee found it... Read more

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I will never rent from alamo again. I returned my car on november 10th. I have the receipt from the girl i returned the car to. I received a nasty call from alamo on november 12th saying i had not returned the car. I called and they said they had closed out the transaction and everything was fine. I received another call saying that i had not returned the car. Needless to say I have decided to... Read more

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I recently rented a car at Alamo Redmond Oregon. I paid in advance for the week. When I arrived they said I was too late and gave the car away. The kid at the desk told me to come back the next day to see if they had anything. It was 10 at night and I was 35 miles from our house with kids with me! They refused to find another car so I stepped over two feet and got a car with Enterprise. So far no... Read more

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