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1.6 Based on 41 reviews
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  • Customers like
    • Clean car 2
    • Car we reserved 2
    • Staff and price policy 1
  • Customers don't like
    • Customer service 5
    • Being lied to 4
    • Representation of charges 3

I reserved a car at the Des Moines Airport for 6am on a Saturday. I arrived at 5:50am, I was early and thought at 6am someone would be there... I waited until 6:05am and no one showed up, even tho their hours are 6am to open.... I called the 877 number and the representative that answered told me they should be there any minute. I waited till 6:15am and still no one. I called the 877 number again and representative said they should be there, do... Read more

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Spent $500 in airfare to go to a one-time event a couple hours outside of DC. Had 12:30pm car reserved. Got to counter, angry customer was walking away chewing out the desk guy. Desk guy then takes my licence, info, credit card, hands me RA and says, oh, we don't have any cars. (what?) I said where's the manager. He said upstairs in the lot if you want to talk to her. Walk up there, there's gotta be 30 people in line, no cars. I walk to the head... Read more

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The Dulles location has no interest in resolution. I rented a car and noticed damage the next morning (12 hrs later). It is highly unlikely that this happened on the 5 min. drive to the hotel or the hotel lot because of where I parked. Returned to the location to discuss. The manager who was "on the way" never showed up. I filled out documentation indicating it was preexisting damage. I returned the car a week later and gave the agent my copy... Read more

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They are not reliable. Reserve a car. Maybe it will be there when you arrive. My car wasn't. And they had a matter of fact attitude. My second and last time using them. A friend uses Hertz and praises their commitment to excellent customer service. Read more

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Problem of alamo website and delayed pay back of cancelled reservation. It happened to me couple of time . Recently on 29th march I paid with my credit card online for car rental (1st apr-7th apr memphis to jfk new york) )and later when I tried to cancel my previous non paid redervation. The website always cancel the paid reservstion only leaving unpaid reservation there. It not only cut the cancellation processing fee but further delayed the... Read more

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  • From mobile
  • Alamo
  • Mar 26
  • #817466

Worst experience for car rental service Add comment

Rented Alamo car from Las Vegas airport. Agent told us we could prepay for gas. I asked if I could prepay for entire rental. He advised that we could and would get a discount. We were paying in cash due to recent cc fraud. Gave him 704.00 cash and corporate card for standard hold. He asked for my husband's email address and advised that he had just sent receipt. We were in hurry to make an appt in San Diego so did not check email until later. Of... Read more

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Alamo left me stranded in Moline, IL! My flight was diverted from Chicago, IL to Moline, IL due to a storm. As a result I had to quickly reserve a rental car from Moline rather than my original rental from Springfield due to the storm and subsequent delays. I was assured by Audrey at the Alamo office via phone and email that I had a reserved car in Moline. Therefore I elected not to get on my delayed flight back to Chicago and drive from... Read more

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My friend and I rented an automobile from STL .. exchanged it in Atlanta but we left 2 pair of skates in the Chrysler 300 in Atlanta.. The run around the unprofessionalism .. is beyond belief in this organization.. My Rental Agreement Number is 436143236 .. I am blown away how unhelpful everyone is in this organization... I am going to try to send an email as high as I can get to get some attention to their poor service. Why didn't someone... Read more

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Resolved

I recently took a trip back to Hawaii (Oahu) for some personal business and to visit some friends. I had a car booked through Alamo Rent A Car, who I had used on several occasions when I lived in Hawaii, so I expected this to be a very easy experience. I t could not have been further from the truth. I rented the car on January 24th and returned the car on January 27th. When I was leaving the lot, I asked the individual about making note of... Read more

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