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Alamo

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27 complaints

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Alamo is a company that provides vehicle rental services. It is one of the most popular and reliable vehicle rent brands and there are a lot of customers' feedbacks. Alamo provides its budget-minded members with the lowest fares and numerous discounts on car rental, and other related offerings. The company offers multiple benefits, miles reward program, numerous destinations, emergency cash and many other services. Besides, Alamo provides trucks, vans, convertibles, pickups and other cars for car rental. The company offers various travel coupons for regular preferred customers.

At the present time Alamo is one of the most popular companies with budget-minded travelers.
Please try to contact Alamo Customer Service directly prior to posting any complaints on this site.

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Alamo Reviews

Monikabi...
Standing at Alamo car rental counter at Euston facing discrimination
5.0 Alamo Contact Center Customer Care Department 8421 St. John Industrial Drive St. LouisMO 63114 1(800) 445-5664 https://www.alamo.com/

Having rented with Hertz, Avis and Thrifty in the last 3 months, it is really shocking to be told that the Indian driving licence will not be considered valid for car hire. My husb...

#316641
May 05, 2012
41

Anonymous
Alamo 's "independent" locations can classify cars however they want...
5.0 Alamo Contact Center Customer Care Department 8421 St. John Industrial Drive St. LouisMO 63114 1(800) 445-5664 https://www.alamo.com/

Rented a Standard Size SUV through Priceline and Alamo accepted my bid. I was expecting a Jeep Grand Cherokee or similar, but was offered a Chevy Equinox (size of a Honda CRV or T...

#312561
Apr 16, 2012
91

Anonymous
Alamo - Failed to compensate for a missed flight, because their rental broke down.
5.0 Alamo Contact Center Customer Care Department 8421 St. John Industrial Drive St. LouisMO 63114 1(800) 445-5664 https://www.alamo.com/

When returning home from a vacation our Alamo rental refused to start. I took 2.5 hours before a tow truck arrived causing us to miss our flight home. the only flight for two day...

#310610
Apr 07, 2012
113

Anonymous
Alamo - No car; bad car; inflated bill!
5.0 Alamo Contact Center Customer Care Department 8421 St. John Industrial Drive St. LouisMO 63114 1(800) 445-5664 https://www.alamo.com/

This was my worst car rental experience ever. We had two minivans reserved for our soccer team (13 year old boys). Neither car was available at the agreed time 2-17, 4 pm). After w...

#299501
Feb 23, 2012
230

Anonymous
Alamo did not reserve the car
5.0 Alamo Contact Center Customer Care Department 8421 St. John Industrial Drive St. LouisMO 63114 1(800) 445-5664 https://www.alamo.com/

I was traveling to France and was picking up a car in Versailles, outside Paris and driving to the south and dropping it off in Nice. When I got there they said that the car was no...

#288380
Jan 11, 2012
225

Anonymous
Alamo tries to pin pre-existing damage to consumer
5.0 Alamo Contact Center Customer Care Department 8421 St. John Industrial Drive St. LouisMO 63114 1(800) 445-5664 https://www.alamo.com/

On December 9th I rented a vehicle from your Alamo Division at Westchester County Airport in White Plains New York. My flight was late and I did not pick up your rental vehicle unt...

#281294
Dec 13, 2011
318

Cak777
Alamo car rental did not refund prepaid rental
5.0 Alamo Contact Center Customer Care Department 8421 St. John Industrial Drive St. LouisMO 63114 1(800) 445-5664 https://www.alamo.com/

I reserved a car for October 18, 2011 and cancelled on October 14, 2011 when I was injured and could not travel. I could not cancel online. I was told I HAD to cancel by phone and ...

#276213
Nov 20, 2011
117

Anonymous
Alamo Rep Threatened Me...
5.0 Alamo Contact Center Customer Care Department 8421 St. John Industrial Drive St. LouisMO 63114 1(800) 445-5664 https://www.alamo.com/

A guy working at the Alamo Counter at the portland airport threatened me. I took his picture and he called security. Security told him I could take pictures anywhere I wanted. He t...

#272734
Nov 04, 2011
181

Anonymous
Alamo sucks - now like 3 yrs ago
5.0 Alamo Contact Center Customer Care Department 8421 St. John Industrial Drive St. LouisMO 63114 1(800) 445-5664 https://www.alamo.com/

The man who was to take me to the lot to get the car complained he was working a night shift and tired; left me at the door and let me walk to the lot on my own "take any car you w...

#268567
Oct 16, 2011
303

Jb7723
Rented Alamo car thru Priceline - got screwed!
5.0 Alamo Contact Center Customer Care Department 8421 St. John Industrial Drive St. LouisMO 63114 1(800) 445-5664 https://www.alamo.com/

I will NEVER rent from Alamot or use Priceline again.I booked a rental car in Aruba through Priceline for 7 days. Priceline made me pay for the auto insurance in advanm...

#255398
Aug 14, 2011
442

Ucantbse...
Alamo Customer Service is the Worst.
5.0 Alamo Contact Center Customer Care Department 8421 St. John Industrial Drive St. LouisMO 63114 1(800) 445-5664 https://www.alamo.com/

My husband and I rented a car on 7/22/2011 from the Hartsfield-Jackson Airport location. The staff there was extremely nice, professional and got us in and out with absolutely no ...

#251290
Jul 26, 2011
404

Anonymous
Alamo Rental Car/National Rental Car’s exhibits complete disregard for their customer’s and thei
5.0 Alamo Contact Center Customer Care Department 8421 St. John Industrial Drive St. LouisMO 63114 1(800) 445-5664 https://www.alamo.com/

I booked a rental car with Alamo on-line for 9 days beginning on June 30, 2011 for pick up at the Alamo Rental Car inside Hobby Houston Airport. The reservation was for 1:00am and ...

#248226
Jul 11, 2011
489

Anonymous
RIP OFF BY Alamo IN CREDIT CARDS
5.0 Alamo Contact Center Customer Care Department 8421 St. John Industrial Drive St. LouisMO 63114 1(800) 445-5664 https://www.alamo.com/

Rented car at Buffalo Airport.The lone agent at the counter tried every possible way to sell additional coverages,which we declined.Initialled all the places acknowledging s...

#247469
Jul 07, 2011
470

Pinkylala
Alamo
5.0 Alamo Contact Center Customer Care Department 8421 St. John Industrial Drive St. LouisMO 63114 1(800) 445-5664 https://www.alamo.com/

I had a horrible experience with Alamo. I reserved my car via my American Advantage Miles. I called Alamo to reserve a car seat however, they wouldn't reserve a car seat for me u...

#238918
May 21, 2011
397

Anonymous
Alamo Rip Off
5.0 Alamo Contact Center Customer Care Department 8421 St. John Industrial Drive St. LouisMO 63114 1(800) 445-5664 https://www.alamo.com/

I reserved a nine-day renatl for a guaranteed price of $197.40. My travel plans changed and I returned the care to the same location two days early, making it available for rental...

#213418
Dec 27, 2010
423

Khjawo03
Alamo - Promised worked to be done on time, but they did nothing on the vehicle
5.0 Alamo Contact Center Customer Care Department 8421 St. John Industrial Drive St. LouisMO 63114 1(800) 445-5664 https://www.alamo.com/

The company Alamo auto glass in11555 pellicano el paso tx 79936.I was told by two employees at the counter that the tinting on my vehicle would take 4 hours to complete so i ...

#200444
Sep 28, 2010
291

Asdfe
Alamo charged 2.5xs what they quoted
5.0 Alamo Contact Center Customer Care Department 8421 St. John Industrial Drive St. LouisMO 63114 1(800) 445-5664 https://www.alamo.com/

We went to south africa for the world cup. our travel agent booked us a car with eurpocar/alamo. for 16 days it was meant to cost $495. i signed a waiver which in every other contr...

#197715
Sep 09, 2010
329

Anonymous
Alamo - Charging for damage to a car we did ot rent
5.0 Alamo Contact Center Customer Care Department 8421 St. John Industrial Drive St. LouisMO 63114 1(800) 445-5664 https://www.alamo.com/

We traveled to Tulsa OK the weekend of May 7th - 10th and rented a car from Alamo as we had a coupon for a "good deal". When we arrived at the airport, the attendant attempted to ...

#190158
Jul 19, 2010
510

Beagle765
Defrauded by Alamo Car Rental International
5.0 Alamo Contact Center Customer Care Department 8421 St. John Industrial Drive St. LouisMO 63114 1(800) 445-5664 https://www.alamo.com/

Buyer Beware! I made a reservation thru Alamo for a compact car in Barcelona Spain. The total charge for my rental should have been $199 (including a GPS unit I rented at the air...

#172304
Feb 23, 2010
654

Anonymous
Alamo does not honor phone rental agreement
5.0 Alamo Contact Center Customer Care Department 8421 St. John Industrial Drive St. LouisMO 63114 1(800) 445-5664 https://www.alamo.com/

Booked a car using the alamo 888 free phone number for Saturday and Sunday. however when i get to the alamo site, the manager Anthony at Manhattan 80th street office , says that u...

#171941
Feb 20, 2010
388

Sylvain
Alamo - Take customer for a fool, and no customer service
5.0 Alamo Contact Center Customer Care Department 8421 St. John Industrial Drive St. LouisMO 63114 1(800) 445-5664 https://www.alamo.com/

Here is the complaint email I sent to Alamo, that was after their initial formatted response which advised me to return the car and get a new contract done (at my expense of course...

#164803
Dec 17, 2009
488

Timogin
Priceline and Alamo car rental ripoff
5.0 Alamo Contact Center Customer Care Department 8421 St. John Industrial Drive St. LouisMO 63114 1(800) 445-5664 https://www.alamo.com/

Bid on and was excepted for 1 day rental at Alamo car rental VIA Priceline. Paid for the car with my VISA debit card. read that Alamo only excepts debit cards with return fare rece...

#143812
Jan 06, 2009
2239

Anonymous
National / Alamo RUDE, RUDE, RUDE
5.0 Alamo Contact Center Customer Care Department 8421 St. John Industrial Drive St. LouisMO 63114 1(800) 445-5664 https://www.alamo.com/

National/Alamo worst customer service, rudest management. I accidently missed my turnoff at SFO and wound up in their lot instead of Budget. They wouldn't let me out of the lot...

#126479
Jul 06, 2008
965

Unhappy999
Never use Alamo car rental
5.0 Alamo Contact Center Customer Care Department 8421 St. John Industrial Drive St. LouisMO 63114 1(800) 445-5664 https://www.alamo.com/

I rented a car by Alamo through a car rental site where my agreement clearly stated that the cost included all the necessary insurance and the first tank of gas. The voucher that I...

#123455
Jun 08, 2008
692

Irongolf
Alamo Rip's Off Consumers
5.0 Alamo Contact Center Customer Care Department 8421 St. John Industrial Drive St. LouisMO 63114 1(800) 445-5664 https://www.alamo.com/

Rented a car from Alamo at the Orlando Int'l airport and returned it with a full tank of gas. The attendant "accidently" charged me for 8 gallons of gasoline. I quest...

#121536
May 20, 2008
513

Theurban...
Alamo - Accused me of theft of a GPS unit.
5.0 Alamo Contact Center Customer Care Department 8421 St. John Industrial Drive St. LouisMO 63114 1(800) 445-5664 https://www.alamo.com/

I am one of the owners of The Urban Dog located on Whyte Ave in Edmonton Alberta. In February I went to Toronto for a business trip. We needed a rental car and found a...

#117205
Apr 04, 2008
850

Joyce Sc...
Alamo rental car set-up to sucker
5.0 Alamo Contact Center Customer Care Department 8421 St. John Industrial Drive St. LouisMO 63114 1(800) 445-5664 https://www.alamo.com/

Be very careful renting from Alamo car rental. The time on the clock is never explained. The time on the clock does not depend on what you anticipated as you rented the car.

#116663
Mar 28, 2008
1201
Reviews 1-27 of 27

Related Information

Rentals
Renting a vehicle is another chance to get on wheels. If a person can afford to buy a car, needs a vehicle for one-time trip, comes to the country and needs an auto, he applies to rental companies. As a rule such places hold an ample stock of cars of different models, makes, thus varying in price. 90% of renting companies advertise their services online so that a customer gets acquainted with the vehicle range, chooses a car, comes and gets it. Various companies have different taxes, surcharges and other fees a customer is expected to pay. Some extras, such as permission for additional drivers to use the car, may also be included into the cost or can be charged separately. Price policies may also foresee certain discounts and special offers, e.g. weekend discounts or special weekly rates. Companies also may also place restriction on where you can take the car: locally only or interstate. These are only general ideas on car renting, and each dealer imposes his own rules.

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