Alamo Complaints and Reviews

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Alamo
Main address: Alamo Contact Center Customer Care Department 63114 St. Louis MO
1(800) 445-5664, ,
  • 75+2 mobile complaints
  • $11.5K claimed losses
  • $149 average
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  • From mobile
  • Alamo
  • 1 day ago
  • by anonymous
  • #515318

Raleigh International Airport: Alamo's 24-hour desk is closed. Forced customers over to the National counter with over 20 customers in line with two agents to assist. Over a 40 minute wait! Not good Alamo... Add comment

  • Jul 18
  • Rentals
  • Salt Lake City, Utah
  • Car Rental
  • 7

This week my family split apart for 25 days so my wife could visit family in the USA. Because of some fortunate events she was able to travel with friends the whole way making the trip much easier than anticipated. But Alamo Rent-A-Car destroyed any hopes for a happy ending. I reserved the car on the Expedia.com website, prepaid for 25 days and even paid for the insurance. I also ordered two... Read more

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  • Jul 08
  • Rentals
  • Glasgow, Scotland
  • Alamo Car Rental
  • 1
  • 8

I rented a vehicle thru Alamo/Enterprise/Eurocar from Glasgow Airport in May. The rental charge was expected to be about 110 pounds, or $210 Cdn. We returned the car & it was inspected & accepted without incident. A couple weeks later my father-in-law who had also rented a car at the same time noticed he had been charged twice for his rental. We checked our credit card statement &... Read more

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  • Jun 18
  • Rentals
  • Edinburgh, Scotland
  • Van Rental
  • 1
  • 6

I have problem with recently (15-04-2014) used car in Scotland with provider "Alamo" when we come "Alamo" agent give to pay 434 GBP (i must pay 259 and have full insurance, and i think that insurance is detailed on check ), we didnt agree, and agent explayned, that 184 GBP will be returned to our account, when we give back the car keys (clearly understandable to take this deposit for not... Read more

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  • Jun 12
  • Rentals
  • Ashburn, Virginia
  • Rental Car Scam
  • 1
  • 12

I told the agent at Miami airport that I did not want CDW. He added it on anyways and I was out 73.00 for a three day rental. The total rental for three days was 173.00. The agent kept questioning me about what insurance company I had to refuse the extra insurance. I was going to go to the manager, but he was listed only as on email for questions or complaints. What a hustle!! Also, don't... Read more

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  • From mobile
  • Alamo
  • May 22
  • by anonymous
  • #489440

Renters beware of Alamo Tocumen Airport location! They will rip you off with insurance. We specifically told the agent Igor Ceballos that we do not want any insurance as our credit card covers it. This guy SCAMMED us by letting us believe we are signing a waiver for the insurance. Add comment

100% FULL

  • Jan 07
  • Rentals
  • Assulted Customer
  • 9
  • 51

I rented a basic car for $70.00 usd for one week while in Mexico. When I got there they pulled the usual stuff, trying to get me to upgrade the car get full insurance etc. I ended up getting insurance with them for any property damages I may cause since my credit card covered my damages and I declined all further insurance. I was driving from Caccun to Telum, I stopped in Playa to eat and noticed... Read more

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  • Dec 23, 2013
  • Rentals
  • Miami, Florida
  • Car Loan Extra Charges
  • 1
  • 63

Dear representatives, On 11/11/2013, right directly from Brazil, I made a reservation for a Mini Van Dodge Grand Caravan or Similar - Reservation Confirmation 141,728,536 in Miami Intl Arpt ( MIA ) - for a period of 03 23/11/2013 / 12/2013, to spend holidays in Miami and Orlando with my family. The referred reservation referred included the following components : Rates & Charges 4 Day(s)... Read more

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  • Nov 20, 2013
  • Rentals
  • Phoenix, Arizona
  • Car Loan Extra Charges
  • 1
  • 57

On Nov 6th, I picked up car from Alamo which I had prepaid for $199 through my travel agent. Upon picking up the car the counter agent got me to upgrade for $16, which he did not mention was a daily charge. Upon returning the car on Nov 10, I was give a receipt for the $199 no mention of anything else. Upon arrival at home I checked my credit card and found I had been charged an extra $215... Read more

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  • Nov 13, 2013
  • Rentals
  • Rental Service
  • 1
  • 61

November 13, 2013 To Alamo- General Manager Folio: F000856 Contract #: 000855C03 I was looking for a serious Car rental company and I thought Alamo was the one. On Nov 9th at 9:41 am I rented medium size car for one day (Located in Alamo-Ave Principal Rafael E Melgar Zona Hotelera Norte Cozumel, Quintana Roo, Mexico CP 77600) by Raúl May- Manager. Before my wife and I dropped off the vehicle,... Read more

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