Alamo Complaints and Reviews

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Alamo
Main address: Alamo Contact Center Customer Care Department 63114 St. Louis MO
1(800) 445-5664, ,
  • 79+2 mobile complaints
  • $11.9K claimed losses
  • $146 average
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  • 2 days ago
  • Ground Transportation - Trains, Buses
  • Swindon, England
  • Car
  • 5

I have recently returned from orlando and had hired a car from Alamo. On arrival at orlando I was told that the vehicle I had hired would not be big enough and that I needed to upgrade to a bigger vehicle. I explained to the Alamo rep that I had already paid for an upgrade and that I didn't need a bigger vehicle. The rep also stated that she required my debit details for "validation". Having... Read more

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  • Sep 17
  • Auto Insurance
  • Rental Car Damage
  • 2
  • 2
  • 9

Hi I have just returned from the UK where I rented a car from Alamo Manchester from the 11 to 15th. Although I had Cdw and Tdp, they still asked me if I wanted to waiver the exess which I could understand.and still I had a deposit down for 250 sterling. What I could not figure is how come I had CDW and yet the rep informed me that if I had to have an accident with the car and would be the fault... Read more

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  • Aug 21
  • Rentals
  • Auto Rental
  • 1
  • 1
  • 25

I hired a car from Heathrow for a total of 52 days. I arranged this via a broker and purchased the insurance with the broker. When I reached the Alamo service desk, I explicitly told them that I did not want any form of insurance. I was then told to sign in the appropriate places to complete the agreement but it seems that one of those places was to pay for tyre and windscreen insurance at over... Read more

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  • Aug 05
  • Rentals
  • London, London
  • Car Damage Charge
  • 1
  • 1
  • 31

I hired a Black Volkswagan Polo from Heathrow airport on the 26,07.14 at 2000hrs. I made a payment of £96.16 to rent the car for three days and was aware that I also had to agree to a £250 deposit. I drove the car back to my South East London address. The next day I started the car, I only drove it for about 20mins when the alternator and and emission control system flashed. I was worried so I... Read more

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  • From mobile
  • Alamo
  • Jul 27
  • by anonymous
  • #515318

Raleigh International Airport: Alamo's 24-hour desk is closed. Forced customers over to the National counter with over 20 customers in line with two agents to assist. Over a 40 minute wait! Not good Alamo... Add comment

     

  • Jul 18
  • Rentals
  • Salt Lake City, Utah
  • Bad Car Rental Service
  • 45

This week my family split apart for 25 days so my wife could visit family in the USA. Because of some fortunate events she was able to travel with friends the whole way making the trip much easier than anticipated. But Alamo Rent-A-Car destroyed any hopes for a happy ending. I reserved the car on the Expedia.com website, prepaid for 25 days and even paid for the insurance. I also ordered two... Read more

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  • Jul 08
  • Rentals
  • Glasgow, Scotland
  • Alamo Car Rental
  • 2
  • 2
  • 44

I rented a vehicle thru Alamo/Enterprise/Eurocar from Glasgow Airport in May. The rental charge was expected to be about 110 pounds, or $210 Cdn. We returned the car & it was inspected & accepted without incident. A couple weeks later my father-in-law who had also rented a car at the same time noticed he had been charged twice for his rental. We checked our credit card statement &... Read more

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  • Jun 18
  • Rentals
  • Edinburgh, Scotland
  • Van Rental
  • 1
  • 1
  • 16

I have problem with recently (15-04-2014) used car in Scotland with provider "Alamo" when we come "Alamo" agent give to pay 434 GBP (i must pay 259 and have full insurance, and i think that insurance is detailed on check ), we didnt agree, and agent explayned, that 184 GBP will be returned to our account, when we give back the car keys (clearly understandable to take this deposit for not... Read more

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  • Jun 12
  • Rentals
  • Ashburn, Virginia
  • Rental Car Scam
  • 1
  • 1
  • 17

I told the agent at Miami airport that I did not want CDW. He added it on anyways and I was out 73.00 for a three day rental. The total rental for three days was 173.00. The agent kept questioning me about what insurance company I had to refuse the extra insurance. I was going to go to the manager, but he was listed only as on email for questions or complaints. What a hustle!! Also, don't... Read more

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  • From mobile
  • Alamo
  • May 22
  • by anonymous
  • #489440

Renters beware of Alamo Tocumen Airport location! They will rip you off with insurance. We specifically told the agent Igor Ceballos that we do not want any insurance as our credit card covers it. This guy SCAMMED us by letting us believe we are signing a waiver for the insurance. Add comment

 
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